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    • Help and support hub

    If you have any support or accessibility needs, take a look at the resources available.

    From looking after your mental health and wellbeing, to making sure you’re prepared for big life events, we’re here to help.

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    What do you need help and support with?

    Accessibility Money worries Life events Wellbeing support Privacy and online security

    Accessibility

    At Admiral, we want to make sure everyone can use our products and services. That’s why we’re always improving our accessibility for people who have disabilities, impairments or long-term health conditions.

    Blind or visual impairment support

    We can send you our product and policy documents in Braille, large print, audio or coloured paper if you’re visually impaired.

    Deaf or hearing impairment support

    There are many ways we can communicate with you if you’re deaf, have a hearing impairment or difficulty with your speech.

    Contact us

    There are different ways you can contact us to find out more about the support available:

    If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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    Tell us your support needs

    Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

    All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

    You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

    Request adjusted documents Tell us what support you need
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    MyAccount

    The quickest way to manage your policy and make changes is in MyAccount.

    Go to MyAccount
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    Email us

    If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

    Email us now
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    Message us

    Customer service

    Our customer service team are online and ready to chat to you about your query.

    Monday to Friday: 7:00am to 10:45pm
    Saturday to Sunday: 8:00am to 7:45pm

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Call us

    0333 220 2000

    Monday to Friday: 8:00am to 6:00pm
    Saturday: 9:00am to 4:00pm
    Sunday: 10:00am to 4:00pm

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Write to us

    You can write to us at:

    Admiral Group
    David Street
    Cardiff
    CF10 2EH