What's mental health and why is it important?
The NHS reports that 1 in 4 adults will experience a mental health issue at some point in their lives.
Maybe someone you know - a friend or family member - is struggling right now.
If you're struggling with any kind of mental health condition, it can be difficult to keep on top of things like your insurance.
For instance, someone with anxiety might find it difficult to speak with people over the phone, so they may prefer to communicate with their insurer via email.
Whatever you're struggling with, we're here to make things easier and to make sure you have the right support.
How we can help
Your mental wellbeing is important to us, and we want to be there for you.
Here are a few things we can do to help if you're struggling:
- Providing extra time to explain processes or to make decisions.
- Allowing a trusted contact to speak on your behalf.
- If you're worried about upcoming payments, we can talk through your options.
- We also offer multiple methods to contact us on if you prefer not to speak with us over the phone.
If you feel you need an extra helping hand from us, fill out our online form. This way, we can understand your needs and know exactly how to support you best.
What to do if you're worried about someone's mental health
If you're worried about a friend or family member's mental health, you might be able to offer them some support when it comes to handling their finances.
This could be reading through their policy information with them or helping them submit an extra support form.
Power of attorney
If someone's mental health is deteriorating to the point where they can no longer manage their own finances, they and their loved ones can choose to get a power of attorney.
This is a legal document that lets them choose someone to help them make decisions on their behalf.
This is an extreme measure but, in some cases, might be necessary. Head to our power of attorney page to find out more.
Where else can I get help?
There are plenty of places you can get independent support to help improve your mental wellbeing.
Mental Health UK
Guides and resources for those struggling.
Mental Health and Money Advice
For advice on money management if you have a mental illness.
Mental Health and Money Advice
MoneyHelper
A one-stop shop for everything money and health related.
The NHS Mental Health hub
Find treatment and support options.
Contact us
There are different ways you can contact us to find out more about the support available:
If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.
More support
Head to our Help and support hub to find more resources or check out the links below.
Debt support
Take a look at the ways we can support you if you're going through financial difficulty.
How we can helpBereavement
Dealing with a death is never easy. We can help take some of the stress away when it comes to sorting out finances and policies.
Find out moreSerious illness support
If you or someone you know has become seriously ill, there are ways we can help make sure your policies are taken care of.
Illness supportCost of living support
The cost of living crisis can affect us all. If you're feeling anxious or worried about your finances, our resources will hopefully make you feel less alone.
Learn more