Serious illness support

A helping hand if you're affected by a serious illness

If you or someone in your life has been impacted by a serious or chronic illness, we want to be there to support you.

Telling us about your illness

If you're living with a serious or chronic illness, we understand it's staying on top of the little things that can be difficult.

Managing your insurance and finances can be the last thing you want to do when you have so much else to consider.

If you feel you need some extra support from us, fill out this online form. This will help us to understand how we can help you, and we can discuss how we can support you best.

Otherwise, get in contact with us below.

How we can make things easier

There are a few things we can do to make things easier:

  • If you're receiving treatment, just let us know the times you will and won't be available to talk, and we can work around you .
  • You can nominate a trusted contact to discuss your policy on your behalf if you're unable to talk.
  • If you have home insurance and need to be in temporary accommodation, we'll try and find somewhere near a medical facility if necessary. If not, we'll cover your fuel costs to get there.

We always base these decisions around what's best for you. It may be different from person to person and can depend on what type of insurance you have with us.

Contact us below to discuss your specific needs.

Power of attorney

If someone's health is deteriorating to the point where they can no longer manage their own finances, they and their loved ones can choose to get a power of attorney.

This is a legal document that lets them choose someone to help make decisions on their behalf.

Head to our Power of attorney page to find out more.

Contact us

There are different ways you can contact us to find out more about the support available:

If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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Tell us your support needs

Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

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MyAccount

The quickest way to manage your policy and make changes is in MyAccount.

Go to MyAccount
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Email us

If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

Email us now
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Message us

Customer service

Our customer service team are online and ready to chat to you about your query.

Monday to Friday: 7:00am to 10:45pm
Saturday to Sunday: 8:00am to 7:45pm

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Call us

0333 220 2000

Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 4:00pm
Sunday: 10:00am to 4:00pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Write to us

You can write to us at:

Admiral Group
David Street
Cardiff
CF10 2EH

More support

Head to our Help and support hub to find more resources or check out the links below.

Debt support

Take a look at the ways we can support you if you’re going through financial difficulty.

How we can help

Bereavement

Dealing with a death is never easy. We can help take some of the stress away when it comes to sorting out finances and policies.

Find out more

Power of attorney

Find out more about the role of a power of attorney and the changes we can make to your policy.

Find out more

Caring responsibilities

If you're caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.

Find out more