Serious illness support

Telling us about your illness

If you're living with a serious or chronic illness, we understand it's staying on top of the little things that can be difficult.

Managing your insurance and finances can be the last thing you want to do when you have so much else to consider.

If you feel you need some extra support from us, fill out this online form. This will help us to understand how we can help you, and we can discuss how we can support you best.

Otherwise, get in contact with us below.

How we can make things easier

There are a few things we can do to make things easier:

• If you're receiving treatment, just let us know the times you will and won't be available to talk, and we can work around you .
• You can nominate a trusted contact to discuss your policy on your behalf if you're unable to talk.
• If you have home insurance and need to be in temporary accommodation, we'll try and find somewhere near a medical facility if necessary. If not, we'll cover your fuel costs to get there.

We always base these decisions around what's best for you. It may be different from person to person and can depend on what type of insurance you have with us.

Contact us below to discuss your specific needs.

Power of attorney

If someone's health is deteriorating to the point where they can no longer manage their own finances, they and their loved ones can choose to get a power of attorney.

This is a legal document that lets them choose someone to help make decisions on their behalf.

Head to our Power of attorney page to find out more.