24hr emergency road side recovery
Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.
24hr Emergency Recovery
0800 600 840Tell us about your claim
Is it about an existing claim?
Is your claim only for windscreen or glass damage?
Is your vehicle insured with Admiral?
Existing glass claims
For existing glass claims please contact Autoglass® direct.
All other existing claims
For enquiries about previously reported incidents or claims please contact us:
Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Glass replacement or repair
Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
start my glass claimContact us about your claim
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If Admiral handle your claim you could benefit from the following:
- Approved National Repair Network
- Lifetime guarantee on repairs (for as long as you own the vehicle)
- No excess to pay
- Replacement car
- Dedicated claims handlers
- Keep your no claims bonus
Report your claim online
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 220 2033 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Your questions answered
How do I register a new claim?
How do I get my vehicle recovered after an accident?
Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.
If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.
If you require details of how to purchase our breakdown service, please contact us.
What if I only need to claim for my windscreen?
If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.
Windscreen cover is included with our Comprehensive cover and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.
Please note:
- Windscreen claims won't affect your No Claims Bonus
- Courtesy cars aren't provided for windscreen claims
To make a claim, please click here.
Who repairs my car after an accident?
If your vehicle can be repaired and the damage is covered by your insurance, your car will be repaired by one of our approved repairers.
Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.
If you have Third Party Fire and Theft cover, please still contact us to see if we can help.
To make a claim, click here.
Am I entitled to a courtesy vehicle?
If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.
If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.
- For cars you'll get a small hatchback
- Van drivers will get a car-derived van
Your courtesy vehicle will also:
- Last for the duration of repairs
- Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
- Come with five litres of fuel
If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.
My car's a total loss, what happens next?
If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.
If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.
After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.
If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.
If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.
How long will my claim take to settle?
As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.
Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.
When will I hear from Admiral about my claim?
After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.
If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.
If you do need to contact us then you can.
What is an Excess?
An excess is the amount you’re required to pay when you make a claim.
If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.
Your excess details are recorded on your Policy Schedule which can be found in MyAccount.
I don't think this incident was my fault. Why do I have to pay my excess?
You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.
What happens if the accident was my fault?
If you have Comprehensive cover, we'll:
- Arrange to get your vehicle repaired or start the total loss process
- Contact anybody else involved and deal with their claim
Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.
To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.
If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.
What if the other driver disagrees with the accident circumstances?
We'll do our best to defend your position using all the evidence we have.
If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.
Who will reimburse my policy excess?
If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.
If I don't make a claim, do I have to pay the excess?
No. You only pay an excess if you make a claim.
What happens to my No Claims Bonus if I make a claim?
If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.
How does my No Claims Bonus protection work?
- If this is your first claim, you will receive one strike against your No Claims Bonus protection.
- If you make two claims within three consecutive insurance terms, we will remove the protection.
- If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.
If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.
What happens if I've incurred additional losses not covered by my policy?
If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.
If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.
If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.
If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.
Will my insurance cost go up after an incident?
In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.
Do I need to contact the police after an incident involving my car?
You need to report the incident to the police in the following circumstances:
- If the car's stolen
- If the car's been broken into
- If the car's been maliciously damaged
- If the car's been involved in an arson attack
- If someone's injured as a result of the incident
- If you feel an illegal act has taken place
If a crime's taken place, you need to get a Crime Reference Number from the police.
What should I do if my car has been stolen?
You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.
Once our enquiries are finished, we'll settle your claim.
What measures do Admiral take to prevent fraud?
Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.
We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.
We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.
You can read our full Privacy Statement to understand how we collect, use and protect your personal data.
Is your home safe and secure?
If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:
0333 220 2035Tell us about your claim
Are you making a claim as a landlord?
Are you making a Landlord Emergency claim?
Is your claim regarding Landlord Legal Protection?
Is it an existing claim?
Are you the policyholder?
Are you making a boiler or home emergency claim?
Is your claim regarding Family Legal Protection?
For new and existing claims please call and quote Admiral Landlord Legal Protection, alternatively you can complete a claims form
Submit my claimCalls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Report your claim online
It's simple and convenient to register your claim online. Start your claim now and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 234 9968 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Do I have the right cover to make a claim?
To be sure you have the right cover to make a claim, check your policy documents for the following:
- If your lost or damaged property is insured and that any damage falls under one of the causes listed
- If any extra conditions (endorsements) or limits apply to your current policy
- The excess you’ll have to pay
Log into MyAccount to view your policy documents.
Not all of our Landlord Insurance options include Landlord Emergency Cover as standard. If you’re unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.
If you have this cover, please call our 24 hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You must call us within 48 hours of discovering the emergency.
You can’t claim under a new Landlord Emergency policy for the first 7 days of your policy unless you are renewing an existing policy.
What is Landlord Emergency Cover?
Landlord Emergency Cover
Unlimited claims (up to £500 per claim) with Landlord Emergency Cover which provide temporary repairs for:
- Plumbing emergencies
- Total gas or electricity failure in the home
- Central heating, boiler or hot water failure
- Pest infestation
- Broken windows and Damaged locks (if there’s a security risk to the property)
- Emergency roof damage i.e. water leaking into the property
Admiral |
Admiral
|
Admiral
|
|---|---|---|
|
Optional |
Optional |
Existing claims
Please contact us if you have any enquiries about previously reported incidents or claims:
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
What to do if you're not the Policyholder
We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so make sure they're available when you call.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Not all of our Home Insurance options include Boiler Emergency Cover or Home Emergency Cover as standard. If you're unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.
If you have this cover, please call our 24 hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You must call us within 48 hours of discovering the emergency.
You can't claim under a new Boiler Emergency or Home Emergency policy for the first 7 days unless you are renewing an existing policy.
What is boiler emergency cover?
Boiler Emergency Cover
You can make two claims per policy term (up to £500 per claim) for temporary repairs or total failure of your:
- Boiler
- Central heating
- Hot water
Home Emergency Cover
Unlimited claims (up to £500 per claim) with Home Emergency Cover which provide temporary repairs for:
- Plumbing emergencies
- Total gas or electricity failure in the home
- Central heating, boiler or hot water failure
- Pest infestation
- Broken windows and damaged locks (if there's a security risk to the property)
- Emergency roof damage i.e. water leaking into the property
Boiler
|
Home
|
|
|---|---|---|
Admiral |
Optional |
|
Admiral Gold |
Optional |
|
Admiral Platinum |
For new and existing claims please call and quote Admiral Insurance FLP, alternatively you can complete a claims form
Submit my claimCalls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Report your claim online
It's simple and convenient to register your claim online. Start your claim now and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 220 2035 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Do I have the right cover to make a claim?
To be sure you have the right cover to make a claim, check your policy documents for the following:
- If your lost or damaged property is insured and that any damage falls under one of the causes listed
- If any extra conditions (endorsements) or limits apply to your current policy
- The excess you’ll have to pay
Log into MyAccount to view your policy documents.
24hr emergency road side recovery
Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.
24hr Emergency Recovery
0800 362 435Tell us about your claim
Is it an existing claim?
Is your claim only for windscreen or glass damage?
Is your vehicle insured with Admiral?
Existing glass claims
For existing glass claims please call 0333 234 0013
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
All other existing claims
For enquiries about previously reported incidents or claims please contact us:
Mon to Fri: 8:00-18:00
Saturday: 10:00-16:00
Sunday: 10:00–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Glass replacement or repair
Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
Call 0333 234 0013 to start your claim.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Contact us about your claim
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If Admiral handle your claim you could benefit from the following:
- Approved National Repair network
- Lifetime guarantee on repairs (for as long as you own the vehicle)
- No excess to pay
- Replacement car
- Dedicated claims handlers
- Keep your no claims bonus
Report your claim online
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 234 0012 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 10:00-16:00
Sunday: 10:00–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Your questions answered
How do I register a new claim?
How do I get my vehicle recovered after an accident?
Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.
If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.
If you require details of how to purchase our breakdown service, please contact us.
What if I only need to claim for my windscreen?
If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.
Windscreen cover is included with our Comprehensive cover and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.
Please note:
- Windscreen claims won't affect your No Claims Bonus
- Courtesy cars aren't provided for windscreen claims
To make a claim, please click here.
Who repairs my van after an accident?
If your vehicle can be repaired and the damage is covered by your insurance, your van will be repaired by one of our approved repairers.
Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.
If you have Third Party Fire and Theft cover, please still contact us to see if we can help.
To make a claim, click here.
Am I entitled to a courtesy vehicle?
If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.
If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.
- For cars you'll get a small hatchback
- Van drivers will get a car-derived van
Your courtesy vehicle will also:
- Last for the duration of repairs
- Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
- Come with five litres of fuel
If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.
My van's a total loss, what happens next?
If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.
If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.
After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.
If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.
If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.
How long will my claim take to settle?
As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.
Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.
When will I hear from Admiral about my claim?
After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.
If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.
If you do need to contact us then you can.
What is an Excess?
An excess is the amount you’re required to pay when you make a claim.
If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.
Your excess details are recorded on your Policy Schedule which can be found in MyAccount.
I don't think this incident was my fault. Why do I have to pay my excess?
You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.
What happens if the accident was my fault?
If you have Comprehensive cover, we'll:
- Arrange to get your vehicle repaired or start the total loss process
- Contact anybody else involved and deal with their claim
Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.
To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.
If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.
What if the other driver disagrees with the accident circumstances?
We'll do our best to defend your position using all the evidence we have.
If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.
Who will reimburse my policy excess?
If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.
If I don't make a claim, do I have to pay the excess?
No. You only pay an excess if you make a claim.
What happens to my No Claims Bonus if I make a claim?
If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.
How does my No Claims Bonus protection work?
- If this is your first claim, you will receive one strike against your No Claims Bonus protection.
- If you make two claims within three consecutive insurance terms, we will remove the protection.
- If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.
If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.
What happens if I've incurred additional losses not covered by my policy?
If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.
If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.
If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.
If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.
Will my insurance cost go up after an incident?
In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.
Do I need to contact the police after an incident involving my van?
You need to report the incident to the police in the following circumstances:
- If the van's stolen
- If the van's been broken into
- If the van's been maliciously damaged
- If the van's been involved in an arson attack
- If someone's injured as a result of the incident
- If you feel an illegal act has taken place
If a crime's taken place, you need to get a Crime Reference Number from the police.
What should I do if my van has been stolen?
You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.
Once our enquiries are finished, we'll settle your claim.
What measures do Admiral take to prevent fraud?
Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.
We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.
We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.
You can read our full Privacy Statement to understand how we collect, use and protect your personal data.
24hr emergency road side recovery
Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.
24hr Emergency Recovery
0800 600 840Tell us about your claim
Is it about an existing claim?
Is your claim only for windscreen or glass damage?
Is your vehicle insured with Admiral?
Existing glass claims
For existing glass claims please contact Autoglass® direct.
All other existing claims
For enquiries about previously reported incidents or claims please contact us:
Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Glass replacement or repair
Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
start my glass claimContact us about your claim
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If Admiral handle your claim you could benefit from the following:
- Approved National Repair Network
- Lifetime guarantee on repairs (for as long as you own the vehicle)
- No excess to pay
- Replacement car
- Dedicated claims handlers
- Keep your no claims bonus
Report your claim online
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 220 2033 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Your questions answered
How do I register a new claim?
How do I get my vehicle recovered after an accident?
Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.
If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.
If you require details of how to purchase our breakdown service, please contact us.
What if I only need to claim for my windscreen?
If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.
Windscreen cover is included with our Comprehensive cover and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.
Please note:
- Windscreen claims won't affect your No Claims Bonus
- Courtesy cars aren't provided for windscreen claims
To make a claim, please click here.
Who repairs my car after an accident?
If your vehicle can be repaired and the damage is covered by your insurance, your car will be repaired by one of our approved repairers.
Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.
If you have Third Party Fire and Theft cover, please still contact us to see if we can help.
To make a claim, click here.
Am I entitled to a courtesy vehicle?
If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.
If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.
- For cars you'll get a small hatchback
- Van drivers will get a car-derived van
Your courtesy vehicle will also:
- Last for the duration of repairs
- Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
- Come with five litres of fuel
If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.
My car's a total loss, what happens next?
If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.
If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.
After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.
If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.
If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.
How long will my claim take to settle?
As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.
Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.
When will I hear from Admiral about my claim?
After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.
If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.
If you do need to contact us then you can.
What is an Excess?
An excess is the amount you’re required to pay when you make a claim.
If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.
Your excess details are recorded on your Policy Schedule which can be found in MyAccount.
I don't think this incident was my fault. Why do I have to pay my excess?
You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.
What happens if the accident was my fault?
If you have Comprehensive cover, we'll:
- Arrange to get your vehicle repaired or start the total loss process
- Contact anybody else involved and deal with their claim
Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.
To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.
If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.
What if the other driver disagrees with the accident circumstances?
We'll do our best to defend your position using all the evidence we have.
If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.
Who will reimburse my policy excess?
If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.
If I don't make a claim, do I have to pay the excess?
No. You only pay an excess if you make a claim.
What happens to my No Claims Bonus if I make a claim?
If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.
How does my No Claims Bonus protection work?
- If this is your first claim, you will receive one strike against your No Claims Bonus protection.
- If you make two claims within three consecutive insurance terms, we will remove the protection.
- If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.
If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.
What happens if I've incurred additional losses not covered by my policy?
If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.
If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.
If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.
If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.
Will my insurance cost go up after an incident?
In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.
Do I need to contact the police after an incident involving my car?
You need to report the incident to the police in the following circumstances:
- If the car's stolen
- If the car's been broken into
- If the car's been maliciously damaged
- If the car's been involved in an arson attack
- If someone's injured as a result of the incident
- If you feel an illegal act has taken place
If a crime's taken place, you need to get a Crime Reference Number from the police.
What should I do if my car has been stolen?
You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.
Once our enquiries are finished, we'll settle your claim.
What measures do Admiral take to prevent fraud?
Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.
We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.
We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.
You can read our full Privacy Statement to understand how we collect, use and protect your personal data.
24hr emergency road side recovery
Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.
24hr Emergency Recovery
0800 362 435Tell us about your claim
Is it an existing claim?
Is your claim only for windscreen or glass damage?
Is your vehicle insured with Admiral?
Existing glass claims
For existing glass claims please call 0333 234 0013
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
All other existing claims
For enquiries about previously reported incidents or claims please contact us:
Mon to Fri: 8:00-18:00
Saturday: 10:00-16:00
Sunday: 10:00–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Glass replacement or repair
Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
Call 0333 234 0013 to start your claim.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Contact us about your claim
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If Admiral handle your claim you could benefit from the following:
- Approved National Repair network
- Lifetime guarantee on repairs (for as long as you own the vehicle)
- No excess to pay
- Replacement car
- Dedicated claims handlers
- Keep your no claims bonus
Report your claim online
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 234 0012 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 10:00-16:00
Sunday: 10:00–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Your questions answered
How do I register a new claim?
How do I get my vehicle recovered after an accident?
Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.
If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.
If you require details of how to purchase our breakdown service, please contact us.
What if I only need to claim for my windscreen?
If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.
Windscreen cover is included with our Comprehensive cover and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.
Please note:
- Windscreen claims won't affect your No Claims Bonus
- Courtesy cars aren't provided for windscreen claims
To make a claim, please click here.
Who repairs my van after an accident?
If your vehicle can be repaired and the damage is covered by your insurance, your van will be repaired by one of our approved repairers.
Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.
If you have Third Party Fire and Theft cover, please still contact us to see if we can help.
To make a claim, click here.
Am I entitled to a courtesy vehicle?
If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.
If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.
- For cars you'll get a small hatchback
- Van drivers will get a car-derived van
Your courtesy vehicle will also:
- Last for the duration of repairs
- Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
- Come with five litres of fuel
If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.
My van's a total loss, what happens next?
If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.
If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.
After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.
If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.
If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.
How long will my claim take to settle?
As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.
Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.
When will I hear from Admiral about my claim?
After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.
If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.
If you do need to contact us then you can.
What is an Excess?
An excess is the amount you’re required to pay when you make a claim.
If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.
Your excess details are recorded on your Policy Schedule which can be found in MyAccount.
I don't think this incident was my fault. Why do I have to pay my excess?
You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.
What happens if the accident was my fault?
If you have Comprehensive cover, we'll:
- Arrange to get your vehicle repaired or start the total loss process
- Contact anybody else involved and deal with their claim
Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.
To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.
If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.
What if the other driver disagrees with the accident circumstances?
We'll do our best to defend your position using all the evidence we have.
If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.
Who will reimburse my policy excess?
If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.
If I don't make a claim, do I have to pay the excess?
No. You only pay an excess if you make a claim.
What happens to my No Claims Bonus if I make a claim?
If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.
How does my No Claims Bonus protection work?
- If this is your first claim, you will receive one strike against your No Claims Bonus protection.
- If you make two claims within three consecutive insurance terms, we will remove the protection.
- If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.
If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.
What happens if I've incurred additional losses not covered by my policy?
If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.
If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.
If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.
If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.
Will my insurance cost go up after an incident?
In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.
Do I need to contact the police after an incident involving my van?
You need to report the incident to the police in the following circumstances:
- If the van's stolen
- If the van's been broken into
- If the van's been maliciously damaged
- If the van's been involved in an arson attack
- If someone's injured as a result of the incident
- If you feel an illegal act has taken place
If a crime's taken place, you need to get a Crime Reference Number from the police.
What should I do if my van has been stolen?
You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.
Once our enquiries are finished, we'll settle your claim.
What measures do Admiral take to prevent fraud?
Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.
We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.
We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.
You can read our full Privacy Statement to understand how we collect, use and protect your personal data.
Is your home safe and secure?
If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:
0333 220 2035Tell us about your claim
Are you making a claim as a landlord?
Are you making a Landlord Emergency claim?
Is your claim regarding Landlord Legal Protection?
Is it an existing claim?
Are you the policyholder?
Are you making a boiler or home emergency claim?
Is your claim regarding Family Legal Protection?
For new and existing claims please call and quote Admiral Landlord Legal Protection, alternatively you can complete a claims form
Submit my claimCalls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Report your claim online
It's simple and convenient to register your claim online. Start your claim now and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 234 9968 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Do I have the right cover to make a claim?
To be sure you have the right cover to make a claim, check your policy documents for the following:
- If your lost or damaged property is insured and that any damage falls under one of the causes listed
- If any extra conditions (endorsements) or limits apply to your current policy
- The excess you’ll have to pay
Log into MyAccount to view your policy documents.
Not all of our Landlord Insurance options include Landlord Emergency Cover as standard. If you’re unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.
If you have this cover, please call our 24 hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You must call us within 48 hours of discovering the emergency.
You can’t claim under a new Landlord Emergency policy for the first 7 days of your policy unless you are renewing an existing policy.
What is Landlord Emergency Cover?
Landlord Emergency Cover
Unlimited claims (up to £500 per claim) with Landlord Emergency Cover which provide temporary repairs for:
- Plumbing emergencies
- Total gas or electricity failure in the home
- Central heating, boiler or hot water failure
- Pest infestation
- Broken windows and Damaged locks (if there’s a security risk to the property)
- Emergency roof damage i.e. water leaking into the property
Admiral |
Admiral
|
Admiral
|
|---|---|---|
|
Optional |
Optional |
Existing claims
Please contact us if you have any enquiries about previously reported incidents or claims:
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
What to do if you're not the Policyholder
We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so make sure they're available when you call.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Not all of our Home Insurance options include Boiler Emergency Cover or Home Emergency Cover as standard. If you're unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.
If you have this cover, please call our 24 hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You must call us within 48 hours of discovering the emergency.
You can't claim under a new Boiler Emergency or Home Emergency policy for the first 7 days unless you are renewing an existing policy.
What is boiler emergency cover?
Boiler Emergency Cover
You can make two claims per policy term (up to £500 per claim) for temporary repairs or total failure of your:
- Boiler
- Central heating
- Hot water
Home Emergency Cover
Unlimited claims (up to £500 per claim) with Home Emergency Cover which provide temporary repairs for:
- Plumbing emergencies
- Total gas or electricity failure in the home
- Central heating, boiler or hot water failure
- Pest infestation
- Broken windows and damaged locks (if there's a security risk to the property)
- Emergency roof damage i.e. water leaking into the property
Boiler
|
Home
|
|
|---|---|---|
Admiral |
Optional |
|
Admiral Gold |
Optional |
|
Admiral Platinum |
For new and existing claims please call and quote Admiral Insurance FLP, alternatively you can complete a claims form
Submit my claimCalls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Report your claim online
It's simple and convenient to register your claim online. Start your claim now and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 220 2035 to start your claim.
Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Do I have the right cover to make a claim?
To be sure you have the right cover to make a claim, check your policy documents for the following:
- If your lost or damaged property is insured and that any damage falls under one of the causes listed
- If any extra conditions (endorsements) or limits apply to your current policy
- The excess you’ll have to pay
Log into MyAccount to view your policy documents.
To view the correct details, please choose an option based on the date you purchased or renewed your policy:
What do I need to do in the case of a medical emergency or if I need to return home urgently?
If you have a medical emergency (hospital treatments, likely to incur medical expenses over £500) or need to cut short your trip, please call our 24 hours emergency assistance helpline.
24hr Emergency
+44 292 010 7777Tell us about your claim
Are you claiming for a delayed flight?
Is your claim regarding medical expenses?
Have you had to cancel or cut short your trip?
Is your claim regarding your personal belongings?
Delayed flight claims
If your flight was delayed for 12 hours or more you may be able to claim £25 for each insured person who was delayed upto £250.
Delays under 12 hours are not covered under our travel insurance but check Civil Aviation Authority to see if you are entitled to claim compensation from your airline.
Good to know
Make sure you have your policy number, flight details and evidence of the flight delay (usually a letter from the airline confirming the delay) to be able to claim.
01243 218 437We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Medical expenses
If you have paid out for medical expenses whilst overseas you may be able to claim back the money. To make a claim you will need to send us evidence of the costs such as receipts.
Good to Know
It's worth checking the amount you want to claim for is more than your policies excess.
01243 218 437We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
Cancellations
A successful claim depends on your circumstances. Please check your policy booklet for detailed list.
Common claims that we do not cover:
- If you had reason to believe the trip might be cancelled when you booked it or purchased the policy (whichever is later)
- Related to a pre-existing medical condition you have, unless already declared
- Related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)
- Death or illness of a pet
To start your claim please call:
01243 218 437We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Lost, stolen or damaged personal belongings
For lost or stolen items you will need to supply supporting details, including receipts and a copy of the police or loss report within 24hr of discovering.
For damaged items we will also require photos of the damage.
Delayed baggage
If your belongings are delayed following arrival at your outward destination we cover the costs of replacing any essential items such as toiletries, medication and clothing. Please make sure you have all the receipts for any items you have purchased.
Please note the policy does not provide cover for baggage delayed on your return journey.
To start your claim please call:
01243 218 437We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
Other claims
For all other claims, please check your excess before calling. This can be found in your policy schedule.
01243 218 437We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
What do I need to do in the case of a medical emergency or if I need to return home urgently?
If you have a medical emergency (hospital treatments, likely to incur medical expenses over £500) or need to cut short your trip, please call our 24 hours emergency assistance helpline.
24hr Emergency
+44 292 010 7777Tell us about your claim
Are you claiming for a delayed flight?
Is your claim regarding medical expenses?
Have you had to cancel or cut short your trip?
Is your claim regarding your personal belongings?
Delayed flight claims
If your flight was delayed for 12 hours or more you may be able to claim £25 for each insured person who was delayed upto £250.
Delays under 12 hours are not covered under our travel insurance but check Civil Aviation Authority to see if you are entitled to claim compensation from your airline.
Good to know
Make sure you have your policy number, flight details and evidence of the flight delay (usually a letter from the airline confirming the delay) to be able to claim.
0333 234 9914We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Medical expenses
If you have paid out for medical expenses whilst overseas you may be able to claim back the money. To make a claim you will need to send us evidence of the costs such as receipts.
Good to Know
It's worth checking the amount you want to claim for is more than your policies excess.
0333 234 9914We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
Cancellations
A successful claim depends on your circumstances. Please check your policy booklet for detailed list.
Common claims that we do not cover:
- If you had reason to believe the trip might be cancelled when you booked it or purchased the policy (whichever is later)
- Related to a pre-existing medical condition you have, unless already declared
- Related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)
- Death or illness of a pet
We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Lost, stolen or damaged personal belongings
For lost or stolen items you will need to supply supporting details, including receipts and a copy of the police or loss report within 24hr of discovering.
For damaged items we will also require photos of the damage.
Delayed baggage
If your belongings are delayed following arrival at your outward destination we cover the costs of replacing any essential items such as toiletries, medication and clothing. Please make sure you have all the receipts for any items you have purchased.
Please note the policy does not provide cover for baggage delayed on your return journey.
0333 234 9914We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
Other claims
For all other claims, please check your excess before calling. This can be found in your policy schedule.
0333 234 9914We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.
Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim
Also, see our FAQ's
Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Unsure about your excess?
Tell us about your claim
Is it an existing claim?
Existing claims
If your query is about an existing claim please call on:
Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm
For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.
Start a new claim
To make a Claim download a Pet Insurance claim form and then email to petclaims@insurancefactory.co.uk
Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm
For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Representative of Ultimate Insurance Solutions Limited - FCA number 311368 which is authorise and regulated by the Financial Conduct Authority.