How can we help with your claim?

• For existing Glass claims please contact Autoglass direct.
• If Admiral Law are dealing with your claim, please contact Admiral law direct
• If Auxillis are dealing with your claim, please contact Auxillis direct

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 220 2033

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Or you can contact Autoglass direct.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

• Approved National Repair Network
• Lifetime guarantee on repairs (for as long as you own the vehicle)
• No excess to pay
• Replacement car
• Dedicated claims handlers
• Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Alternatively, you can call us.

Call us on 0333 220 2033 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Existing glass claims

For existing glass claims please call 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 234 0012

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Call 0333 234 0013 to start your claim.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

• Approved National Repair network
• Lifetime guarantee on repairs (for as long as you own the vehicle)
• No excess to pay
• Replacement car
• Dedicated claims handlers
• Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Alternatively, you can call us.

Call us on 0333 234 0012 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Delayed flight claims

If your flight was delayed for 12 hours or more you may be able to claim £25 for each insured person who was delayed upto £250.

Delays under 12 hours are not covered under our travel insurance but check Civil Aviation Authority to see if you are entitled to claim compensation from your airline.

Good to know

Make sure you have your policy number, flight details and evidence of the flight delay (usually a letter from the airline confirming the delay) to be able to claim.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Medical expenses

If you have paid out for medical expenses whilst overseas you may be able to claim back the money. To make a claim you will need to send us evidence of the costs such as receipts.

Good to Know

It's worth checking the amount you want to claim for is more than your policies excess.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

Cancellations

A successful claim depends on your circumstances. Please check your policy booklet for detailed list.

Common claims that we do not cover:

• If you had reason to believe the trip might be cancelled when you booked it or purchased the policy (whichever is later)
• Related to a pre-existing medical condition you have, unless already declared
• Related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)
• Death or illness of a pet

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Lost, stolen or damaged personal belongings

For lost or stolen items you will need to supply supporting details, including receipts and a copy of the police or loss report within 24hr of discovering.

For damaged items we will also require photos of the damage.

Delayed baggage

If your belongings are delayed following arrival at your outward destination we cover the costs of replacing any essential items such as toiletries, medication and clothing. Please make sure you have all the receipts for any items you have purchased.

Please note the policy does not provide cover for baggage delayed on your return journey.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

Other claims

For all other claims, please check your excess before calling. This can be found in your policy schedule.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

Existing claims

If your query is about an existing claim please call on:

0343 290 9141

Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Start a new claim

To make a Claim download a Pet Insurance claim form and then email to petclaims@insurancefactory.co.uk

0343 290 9141

Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.