Make a claim
Contact us as soon as possible if you're involved in an incident or need to report a claim.
Claiming on your Car, Van, Home or Travel Insurance
Click on your policy type below for the information you need to make a claim.
Car Insurance claims
Contact us online or call us and speak to one of our claims experts.
Existing claims
If you've already reported an incident or claim to us and have any questions, please give us a call on the following number:
0333 220 2033Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
More options
I've been in an accident and I'm at the side of the road
Make sure you're in a safe place and call us no matter what time of day. If you have Comprehensive cover, we'll be able to recover your car 24 hours a day.
Please call us on:
0800 600 840
What you need to do when you're at side of the road
Once you're in a safe location, try to take the full details of any other parties involved in the accident including:
- Name
- Car registration
- Address
- Phone number
- Any emergency services and witness details
I'm safe at home and would like to report an incident
Before you call us, you should have the following information to hand:
- Your policy number or car registration
- Details of any other people involved
To contact us during office hours call:
0333 220 2033
If you've got Comprehensive insurance we'll be able to arrange for your car to be repaired by one of our approved repairers who will provide you with a courtesy car and five year guarantee on repairs.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
I've been involved in an accident with somebody insured with Admiral
If you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
0333 220 2047
Discover how they could handle your claim more efficiently.
- No excess to pay
- Replacement car
- Dedicated claims handlers
- Keep your No Claims Bonus
- National Approved Repair network five year guarantee on repairs, plus collection and delivery service
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
I'd like to make a windscreen or glass claim
If your windscreen or glass has been smashed, damaged or chipped you can arrange repairs online.
Arrange repairs online
Alternatively, you can call our 24 hour emergency glass repair help line on:
0333 220 2025
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Home Insurance claims
Contact our claims team on our general claims number.
Existing claims
If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.
Please call us on:
0333 220 2035
Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
More options
Do I have the right cover to make a claim?
If you're unsure whether you're covered in the event of an incident:
- Check your current Home Policy Schedule and guide to your Admiral Home Insurance cover to make sure your lost or damaged property is insured and that any damage falls under one of the causes listed.
- Check if any extra conditions (endorsements) or limits apply to your current policy.
- Check the excess you will have to pay.
- Contact number
- Any emergency services and witness details.
Boiler Emergency or Home Emergency
Boiler Emergency and Home Emergency cover are not provided as standard on all levels of cover. You can check if you have optional Boiler or Home Emergency cover by checking your Home Policy Schedule.
BOILER
EMERGENCY
HOME
EMERGENCY
Admiral
No
Optional
Admiral Gold
Included
Optional
Admiral Platinum
Included
Included
What is an Emergency
An emergency is the result of a sudden and unforeseen event in your home which immediately:
- Exposes you or another person to a health risk
- Creates a risk of loss or damage to your home or belongings
- Renders your house uninhabitable.
Boiler Emergency cover
- Boiler Emergency covers boiler, central heating or hot water failure
Home Emergency cover
- This covers plumbing emergencies, gas or electricity failure in the home, central heating, boiler or hot water failure, pest infestation, broken windows, damaged locks and damaged roofing.
Making a claim
To help us progress your claim faster, please have the following information to hand before calling us:
- Your policy number
- The full address of the property covered
- The date and time of the incident
- The cause of the loss or damage
- Claims value if known
- Details of any person responsible for the incident
- Any relevant documents or photographs to support your claim
- A crime or loss reference number if you have lost an item outside of the home or have been victim to theft or vandalism.
To discuss a new or existing claim call:
0333 220 2035
Opening Hours for new claims:
Lines are open 24 hours-a-day
Opening Hours for existing claims:
Monday - Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Boiler and home emergency
For emergency assistance on your boiler or home, contact the 24-hour emergency helpline:
0345 609 4375
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Van Insurance claims
You can choose how to contact us about your claim. You can claim online or call our general claims number.
Existing claims
If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.
Please call us on:
0333 234 0015
Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
More options
I've been in an accident and I'm at the side of the road
Please make sure you're in a safe place. If your vehicle isn't driveable and you're comprehensively insured we'll be able to recover your vehicle 24 hours a day.
Please call us on:
0800 362 435
What you need to do when you're at side of the road
Once you're in a safe spot, if possible, please take full details of anyone else involved in the accident including:
- Name
- Van registration
- Address
- Phone number
- Any emergency services and witness details.
I'm safe at home and would like to report an incident
Before you call us, you should have the following information to hand:
- Your policy number or van registration
- Details of any other people involved.
To contact us within office hours call:
0333 234 0012
If you've got Comprehensive insurance we can arrange for your van to be repaired by one of our approved repairers who will provide you with a courtesy vehicle and a five year guarantee on repairs.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
I've been involved in an accident with somebody insured with Admiral
If you are not insured with Admiral but have been involved in a road traffic accident, depending on the circumstances of the incident, we may be able to help.
Please call us on:
0333 220 2047
Discover how they could handle your claim more efficiently.
- No excess to pay
- Replacement vehicle
- Dedicated claims handlers
- Keep your No Claims Bonus
- National Approved Repair network 5 year guarantee on repairs, plus collection and delivery service.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
I'd like to make a windscreen or glass claim
If your windscreen or glass has been smashed, damaged or chipped you can call our 24 hour emergency glass repair help line on:
0333 234 0013
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Travel Insurance claims
To view the correct details, please choose an option based on the date you purchased your policy:
Policies purchased on or before 27th November 2017
Policies purchased on or after 28th November 2017
Your Admiral Travel Insurance policy is provided and administered by Rock Insurance Services Limited.
If you have a medical emergency please call the 24 hour emergency Assistance Helpline. If there is no medical emergency you should select to make a general claim.
Medical emergency Make a general claimIf you have a medical emergency please call our 24 hour emergency Assistance Helpline. If there is no medical emergency you should select to make a general claim.
Medical emergency Make a general claimGeneral claims number
0333 220 2033
Opening hours:
Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines
General claims number
0333 220 2035
Opening hours:
Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines
General claims number
0333 234 0012
Opening hours:
Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines
close
24-hour emergency claims assistance
For claims with a medical emergency please call the number below, open 365 days a year.
0203 362 2410Calling from abroad.
+44 203 362 2410close
Make a general claim
If you need to make a general claim please call.
0203 362 2411Monday to Friday: 9am - 5pm
Closed Saturdays, Sundays and Bank Holidays.
close
24-hour emergency claims assistance
For claims with a medical emergency please call the number below, open 365 days a year.
0292 010 7777Calling from abroad.
+44 292 010 7777close
Make a general claim
If you need to make a general claim, please give us a call.
0333 234 9914Monday to Friday: 8am - 8pm
Saturdays: 8am - 4pm
Closed Sundays and Bank Holidays.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.