Make a claim

Contact us as soon as possible if you're involved in an incident or need to report a claim.

Claiming on your Car, Van, Home or Travel Insurance

Click on your policy type below for the information you need to make a claim.

Car

Home

Van

Travel

Car Insurance claims

Contact us online or call us and speak to one of our claims experts.

Existing claims

If you've already reported an incident or claim to us and have any questions, please give us a call on the following number:

0333 220 2033

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

I've been in an accident and I'm at the side of the road

Make sure you're in a safe place and call us no matter what time of day. If you have Comprehensive cover, we'll be able to recover your car 24 hours a day.

Please call us on:
0800 600 840

What you need to do when you're at side of the road

Once you're in a safe location, try to take the full details of any other parties involved in the accident including:

  • Name
  • Car registration
  • Address
  • Phone number
  • Any emergency services and witness details

I'm safe at home and would like to report an incident

Before you call us, you should have the following information to hand:

  • Your policy number or car registration
  • Details of any other people involved

To contact us during office hours call:
0333 220 2033

If you've got Comprehensive insurance we'll be able to arrange for your car to be repaired by one of our approved repairers who will provide you with a courtesy car and five year guarantee on repairs.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I've been involved in an accident with somebody insured with Admiral

If you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:
0333 220 2047

Discover how they could handle your claim more efficiently.

  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your No Claims Bonus
  • National Approved Repair network five year guarantee on repairs, plus collection and delivery service

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I'd like to make a windscreen or glass claim

If your windscreen or glass has been smashed, damaged or chipped you can arrange repairs online.

Arrange repairs online

Alternatively, you can call our 24 hour emergency glass repair help line on:
0333 220 2025

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Home Insurance claims

Contact our claims team on our general claims number.

Existing claims

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on:
0333 220 2035

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

Do I have the right cover to make a claim?

If you're unsure whether you're covered in the event of an incident:

  • Check your current Home Policy Schedule and guide to your Admiral Home Insurance cover to make sure your lost or damaged property is insured and that any damage falls under one of the causes listed.
  • Check if any extra conditions (endorsements) or limits apply to your current policy.
  • Check the excess you will have to pay.
  • Contact number
  • Any emergency services and witness details.

Boiler Emergency or Home Emergency

Boiler Emergency and Home Emergency cover are not provided as standard on all levels of cover. You can check if you have optional Boiler or Home Emergency cover by checking your Home Policy Schedule.

 

BOILER
EMERGENCY

HOME
EMERGENCY

Admiral

No

Optional

Admiral Gold

Included

Optional

Admiral Platinum

Included

Included

What is an Emergency

An emergency is the result of a sudden and unforeseen event in your home which immediately:

  • Exposes you or another person to a health risk
  • Creates a risk of loss or damage to your home or belongings
  • Renders your house uninhabitable.

Boiler Emergency cover

  • Boiler Emergency covers boiler, central heating or hot water failure

Home Emergency cover

  • This covers plumbing emergencies, gas or electricity failure in the home, central heating, boiler or hot water failure, pest infestation, broken windows, damaged locks and damaged roofing.

Making a claim

To help us progress your claim faster, please have the following information to hand before calling us:

  • Your policy number
  • The full address of the property covered
  • The date and time of the incident
  • The cause of the loss or damage
  • Claims value if known
  • Details of any person responsible for the incident
  • Any relevant documents or photographs to support your claim
  • A crime or loss reference number if you have lost an item outside of the home or have been victim to theft or vandalism.

To discuss a new or existing claim call:
0333 220 2035

Opening Hours for new claims:
Lines are open 24 hours-a-day

Opening Hours for existing claims:
Monday - Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Boiler and home emergency

For emergency assistance on your boiler or home, contact the 24-hour emergency helpline:
0345 609 4375

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Van Insurance claims

You can choose how to contact us about your claim. You can claim online or call our general claims number.

Existing claims

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on:
0333 234 0015

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

I've been in an accident and I'm at the side of the road

Please make sure you're in a safe place. If your vehicle isn't driveable and you're comprehensively insured we'll be able to recover your vehicle 24 hours a day.

Please call us on:
0800 362 435

What you need to do when you're at side of the road

Once you're in a safe spot, if possible, please take full details of anyone else involved in the accident including:

  • Name
  • Van registration
  • Address
  • Phone number
  • Any emergency services and witness details.

I'm safe at home and would like to report an incident

Before you call us, you should have the following information to hand:

  • Your policy number or van registration
  • Details of any other people involved.

To contact us within office hours call:
0333 234 0012

If you've got Comprehensive insurance we can arrange for your van to be repaired by one of our approved repairers who will provide you with a courtesy vehicle and a five year guarantee on repairs.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I've been involved in an accident with somebody insured with Admiral

If you are not insured with Admiral but have been involved in a road traffic accident, depending on the circumstances of the incident, we may be able to help.

Please call us on:
0333 220 2047

Discover how they could handle your claim more efficiently.

  • No excess to pay
  • Replacement vehicle
  • Dedicated claims handlers
  • Keep your No Claims Bonus
  • National Approved Repair network 5 year guarantee on repairs, plus collection and delivery service.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I'd like to make a windscreen or glass claim

If your windscreen or glass has been smashed, damaged or chipped you can call our 24 hour emergency glass repair help line on:
0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Travel Insurance Claims

What is my Excess?

Your excess will vary depending on the level of cover you selected and where you bought it.

The excesses for Price Comparison policies are:
£150 - Admiral
£99 - Gold
£75 - Platinum

The excesses for Admiral direct policies are:
£100 - Admiral
£75 - Gold
£50 - Platinum

The excess is payable per person, per section of claim.

How do I claim for my lost, stolen or damaged personal belongings?

For lost or stolen items you will need to supply supporting details, including receipts and a copy of the police or loss report. For damaged items we will also require photos of any damage. For more detail please refer to the Section 3: Personal belongings in the policy booklet.

In the event your baggage is delayed following arrival at your destination you are covered for costs involved in replacing any essential items such as toiletries, medication and clothing. You will need to supply receipts for any items you have purchased. Please note the policy does not provide cover for baggage delayed on your return journey.

Can I claim for my flight delay?

Yes, if the flight was delayed by more than 12 hours you may be able to claim £25 for each person who was delayed per 12 hours up to a maximum of £250. You will need to provide a copy of your tickets and evidence of the delay.

Although flight delays of less than 12 hours are not covered under our Travel Insurance policies you may still be entitled to compensation from your airline. The Civil Aviation Authority (CAA) has specific guidelines in relation to entitlement to compensation.

Is your claim regarding medical expenses you have paid whilst abroad?

You may be able to claim for medical expenses you have paid out during your trip, these reasons are outlined in the Section 1: Emergency medical and repatriation in the policy booklet.

The excesses for Price Comparison policies are:
£150 - Admiral
£99 - Gold
£75 - Platinum

The excesses for Admiral Direct policies are:
£100 - Admiral
£75 - Gold
£50 - Platinum

Have you had to cancel your trip?

Our policies do provide cover for Trip Cancellation provided it’s for one of the reasons set out in Section 2: Cancelling or Cutting short your Trip. There is no cover for cancellations other than for one of the grounds listed in the section.

We do not cover claims:

  • If you had reason to believe the trip might be cancelled or cut short when you booked it or purchased the policy (whichever is later)
  • Related to a pre-existing medical condition you have, unless already declared
  • Related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)

Make a Claim

If you think you may be able to claim please check your excess before calling. This can be found in your policy schedule.





Medical Emergency

If you are abroad and need help urgently, such as requiring hospital treatment, likely to incur medical expenses over £500 or need to cut short your trip, please call our 24 hour Emergency helpline.