We are aware that many flights have been delayed or cancelled as a result of airline staff sickness. This event is not covered by our Travel Insurance policies. You should contact the airline, your travel agent or accommodation provider to see if you are entitled to a refund from them.

okay

How can we help with your claim?

Choose your product

I've had an accident and need emergency recovery (24 hours)

Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your car providing you have relevant level of cover. Make sure you're in a safe place before you call.

Accident Claims Emergency Recovery (24 hours)

0800 600 840

I've broken down and need roadside assistance

Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.

UK 0330 102 0804

Europe 0044 (0)2920 943 111

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Tell us about your claim

All other existing claims should contact us on 0333 220 2033

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

Is your home safe and secure?

If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim

I am the policyholder

We have three options for you to help with your existing claim

What to do if you’re not the policyholder

We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Is your property safe and secure?

If you think your property is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim...

We have two options for you to help with your existing claim

I've had an accident and need emergency recovery (24 hours)

Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your vehicle providing you have relevant level of cover. Make sure you're in a safe place before you call.

Accident Claims Emergency Recovery (24 hours)

0800 362 435

I've broken down and need roadside assistance

Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.

UK 0330 102 0808

Europe 0044 (0) 2920 943 115

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Tell us about your claim

Is it an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

Existing glass claims

For existing glass claims please call 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 234 0012

Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Start my glass claim online

Or you can contact Nationwide direct 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 234 0012 to start your claim.

Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

I've had an accident and need emergency recovery (24 hours)

Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your car providing you have relevant level of cover. Make sure you're in a safe place before you call.

Accident Claims Emergency Recovery (24 hours)

0800 600 840

I've broken down and need roadside assistance

Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.

UK 0330 102 0804

Europe 0044 (0)2920 943 111

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Tell us about your claim

All other existing claims should contact us on 0333 220 2033

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

I've had an accident and need emergency recovery (24 hours)

Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your vehicle providing you have relevant level of cover. Make sure you're in a safe place before you call.

Accident Claims Emergency Recovery (24 hours)

0800 362 435

I've broken down and need roadside assistance

Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.

UK 0330 102 0808

Europe 0044 (0) 2920 943 115

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Tell us about your claim

Is it an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

Existing glass claims

For existing glass claims please call 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 234 0012

Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Start my glass claim online

Or you can contact Nationwide direct 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 234 0012 to start your claim.

Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00
Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

Is your home safe and secure?

If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim

I am the policyholder

We have three options for you to help with your existing claim

What to do if you’re not the policyholder

We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Depending on the type of claim you need to make, you may need to pay an excess. Unsure of your excess?

I bought direct from Admiral

£100 £75 £50

Excess is payable per person, per section of claim.

For example, if your excess is £75, you're claiming for cancellation of a trip for 2 travellers named on your policy and you paid £600 for your trip, you'll receive £450 once your excess has been deducted: £600 - £150 (£75 x 2) = £450.

Note, excess is not applicable for the following sections of cover: delayed baggage, delayed flights, personal accident, funeral expenses abroad or repatriation of remains, and Hijack (Hijack cover applies on Plantinum tier of cover only).

I bought through price comparison

£150 £99 £50

Excess is payable per person, per section of claim.

For example, if your excess is £75, you're claiming for cancellation of a trip for 2 travellers named on your policy and you paid £600 for your trip, you'll receive £450 once your excess has been deducted: £600 - £150 (£75 x 2) = £450.

Note, excess is not applicable for the following sections of cover: delayed baggage, delayed flights, personal accident, funeral expenses abroad or repatriation of remains, and Hijack (for Platinum over only).

What do I need to do in the case of a medical emergency or if I need to return home urgently?

If you have a medical emergency (hospital treatments, likely to incur medical expenses over £500) or need to cut short your trip, please call our 24 hours emergency assistance helpline.

24hr Emergency

+44 292 010 7777

Tell us about your claim

I am the policyholder

Have you had to cancel or cut short your trip?

Have you contacted your airline / travel provider / or debit / credit provider to request a refund, credit voucher or to reschedule your trip?

Is your claim regarding medical expenses?

Are you claiming for a delayed, missed or cancelled departure?

Is your claim regarding your personal belongings?

Claiming for medical expenses

If you have had to pay out for medical expenses overseas you may be able to claim your expenses back. A successful claim depends on your circumstances and the evidence you are able to provide to support your claim. It's simple and convenient to register your claim online - just click 'start my claim now' at the bottom of this page.

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Has your departure been:

Was your flight delayed for more than 12 hours?

Delayed flight claims

Delays under 12 hours are not covered under your policy, but check Civil Aviation Authority to see if you are entitled to claim compensation from your airline.

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Delayed flight claims

If your departure was delayed for 12 hours or more due to strike, industrial action, adverse weather conditions or a mechanical breakdown, you may be able to claim £25 for each insured person who was delayed up to £250.

Missed flights

If you failed to arrive at your point of international departure in time to board your pre-booked flight, ship or train you may be able to claim for additional accommodation and travel expenses. It's simple and convenient to register your claim online - just click 'start my claim now' at the bottom of this page.

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Was any alternative transport provided within 24 hours of your original departure time?

Alternative transport

If you decided to abandon your trip because the departure of your pre-booked aircraft, ship or train is delayed by more than 24 hours (or cancelled with no alternative transport available within 24 hours of the scheduled departure), for one of the following reasons, you may be able to claim for your proportion of the irrecoverable costs:

  • Strike
  • Industrial action
  • Adverse weather conditions
  • Mechanical breakdown

If your departure was cancelled by your travel provider for a reason not listed above, there is no cover under your travel insurance policy, however under EU261 and Package Travel Regulations you are entitled to a full refund from your travel provider.

Contact the company you booked with to obtain a refund for the unused parts of your booking. For example, your airline, tour operator, or travel agent. Please note, offers of rebooking a trip or credit vouchers are considered a recoverable loss.

More about UK Civil Aviation Authority

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Alternative transport

If alternative transport was arranged by the travel provider unfortunately there is no cover for cancelled/abandoned flights.

However, if your departure was delayed for 12 hours or more due to strike, industrial action, adverse weather conditions or a mechanical breakdown, you may be able to claim £25 for each insured person who was delayed up to £250.

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Personal belongings

You may be able to make a claim if your baggage was delayed, or your personal belongings were lost, stolen, or accidentally damaged during your trip. A successful claim depends on your circumstances and the evidence you are able to provide to support your claim. It's simple and convenient to register your claim online - just click 'start my claim now' at the bottom of this page.

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Other claims

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

We have two options for you to help with your existing claim

What to do if you're not the policyholder

We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.

Give us a call

0333 234 9914

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Need a consultation with a 24/7 vet?

Admiral Pet Insurance customers can speak, video call or text a vet 24 hours a day, 365 days a year by signing up to PawSquad for free. You can chat or video call with a skilled and compassionate expert.

Sign up now

Already signed up? Go to PawSquad

Tell us about your claim

We have two claim options for you to choose from, you can find your policy number in your welcome email

We have two claim options for you to choose from, you can find your policy number in your welcome email

Back

Boiler/Home Emergency Claim

Give us a call

Some of our Home Insurance levels include Boiler Emergency Cover or Home Emergency Cover as standard. Home Emergency Cover is also available as an optional extra for your policy. If you're unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.

If you have this cover, please call our 24 hour emergency helpline:

0345 609 4375

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

What is boiler emergency cover?

Boiler Emergency Cover

You can make two claims per policy term (up to £500 per claim) for temporary repairs or total failure of your:

  • Boiler
  • Central heating
  • Hot water

Home Emergency Cover

Unlimited claims (up to £500 per claim) with Home Emergency Cover which provide temporary repairs for:

  • Plumbing emergencies
  • Total gas or electricity failure in the home
  • Central heating, boiler or hot water failure
  • Pest infestation
  • Broken windows and damaged locks (if there's a security risk to the property)
  • Emergency roof damage i.e. water leaking into the property

Boiler
emergency

Home
emergency

Admiral

Optional

Admiral Gold

Optional

Admiral Platinum

Back

Before you start your claim

Your Excess

Any claim you make should be for more than your total excess (compulsory and voluntary).

Your excess can be located in your policy documents at MyAccount.

Your Level of Cover

Any claim you make must fall within the level of cover you have. Check your cover and limits at MyAccount.

Wear and Tear

Damage caused by wear and tear is not covered under your policy.

Useful links

Household claims FAQs
Household insurance policy books

Continue

Which type of claim would you like to make?

Back

Storm damage

Important: You cannot claim for storm damage to gates, hedges or fences.

Useful Links

Household claims FAQs
Household insurance policy books

Back

My claim is for a specified item

Important: We will only pay up to a maximum of £1,000 for a high risk item that you have not specified on your policy.

Please check your specified items and how much you are covered in MyAccount.

Useful Links

Household claims FAQs
Household insurance policy books

Back

My claim is for a pedal cycle

Important: Pedal cycles not specified on your policy will be covered up to £350.

If your pedal cycle was specified, you can check how much you are covered for by logging into MyAccount.

Useful Links

Household claims FAQs
Household insurance policy books

Back

Home Insurance claims

Back

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

Landlord Emergency Claim

Give us a call

You must call us within 48 hours of discovering the emergency.

You can’t claim under a new Landlord Emergency policy for the first 7 days of your policy unless you are renewing an existing policy.

If you have this cover, please call our 24 hour emergency helpline:

0333 234 9984

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

New Landlord claim

Back

Give us a call

During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.

0333 234 9968

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

Give us a call

0333 234 9914

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

If you have not been able to obtain a refund, credit voucher or reschedule your trip, you'll need to evidence this when you submit your claim. We'll need to see confirmation of cancellation from the company you booked with which states what (if any) refunds are due to l;you.

How do I obtain a refund from my trip provider?

Under EU261 and Package Travel Regulations you are entitled to a full refund if the company you booked with cancelled your trip.

Contact the company (or companies - such as airlines or tour operators, if you booked through more than one) you booked with to obtain a refund for the unused parts of your booking. For example, your tour operator, travel agent, airline or accommodation provider.

In order to process your claim, we'll need to see confirmation of cancellation from the company you booked with which states what (if any) refunds are due to you. Please note, offers of rebooking a trip or credit vouchers are considered a recoverable loss.

More information is available here:

https://www.caa.co.uk/Our-work/Newsroom/COVID-19/

Back

Please note that your policy only provides cover for any losses or expenses that you cannot recover from elsewhere. Offers of rebooking a trip or credit vouchers are considered a recoverable loss.

How do I obtain a refund from my trip provider?

Under EU261 and Package Travel Regulations you are entitled to a full refund if the company you booked with cancelled your trip.

Contact the company (or companies - such as airlines or tour operators, if you booked through more than one) you booked with to obtain a refund for the unused parts of your booking. For example, your tour operator, travel agent, airline or accommodation provider.

In order to process your claim, we'll need to see confirmation of cancellation from the company you booked with which states what (if any) refunds are due to you. Please note, offers of rebooking a trip or credit vouchers are considered a recoverable loss.

More information is available here:

https://www.caa.co.uk/Our-work/Newsroom/COVID-19/

Back

If you have not been able to obtain a refund for your trip via your credit or debit card provider (or PayPal if you paid for your trip via this method), you'll need to evidence this when you submit your claim. We'll need to see a letter/email from the credit/debit card provider or PayPal confirming the amount of the refund or refusal of your claim

How do I obtain a refund from my credit / debit card provider or PayPal?

Credit card provider: If you paid for a part of your trip that was cancelled using a credit card and you were not able to get a refund from the company you booked with, your card provider may refund you for this under Section 75 of the Consumer Credit Act. This applies to bookings over £100 in value

Debit card provider: If you paid for a part of your trip that was cancelled with a debit card and you were not able to get a refund from the company you booked with, your card provider may be able to refund you for this under the chargeback scheme

PayPal: If you paid for a part of your trip that was cancelled with PayPal and you were not able to get a refund from the company you booked with, you may be entitled to a refund through PayPal's buyer protection scheme

In order to process your claim, we'll need to see a letter/email from your credit/debit card provider or PayPal confirming the amount of refund, or refusal of your claim.

Back

Please note that your policy only provides cover for any losses or expenses that you cannot recover from elsewhere.

How do I obtain a refund from my credit / debit card provider or PayPal?

Credit card provider: If you paid for a part of your trip that was cancelled using a credit card and you were not able to get a refund from the company you booked with, your card provider may refund you for this under Section 75 of the Consumer Credit Act. This applies to bookings over £100 in value

Debit card provider: If you paid for a part of your trip that was cancelled with a debit card and you were not able to get a refund from the company you booked with, your card provider may be able to refund you for this under the chargeback scheme

PayPal: If you paid for a part of your trip that was cancelled with PayPal and you were not able to get a refund from the company you booked with, you may be entitled to a refund through PayPal's buyer protection scheme

In order to process your claim, we'll need to see a letter/email from your credit/debit card provider or PayPal confirming the amount of refund, or refusal of your claim.

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Cancellations

If you have had to cancel or cut short your trip, you may be able to claim for your proportion of the irrecoverable costs. A successful claim depends on your circumstances and the evidence you are able to provide to support your claim. It's simple and convenient to register your claim online - just click 'start my claim now' at the bottom of this page.

Before you submit your claim

Report your claim online

Start your claim now by logging into the portal, then select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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Please note the following scenarios that we do not provide cover for cancelling/cutting short your trip:

  • If your costs are recoverable elsewhere (as noted above you will need to provide confirmation that you cannot obtain a refund via your travel provider or credit/debit card provider. Offers of rebooking a trip or credit vouchers are considered a recoverable loss.
  • Claims related to a pre-existing medical condition you have, unless already declared
  • Claims related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)
  • Death or illness of a pet

Cancelling as a result of a Covid-19? Please note that there is no cover for the following scenarios:

  • If you travel against Foreign Commonwealth and Development Office (FCDO) advice
  • If the FCDO changes its advice regarding your destination or countries you will transit through due to Covid-19
  • If you had reason to believe your trip may be cancelled, postponed or cut short when you booked it, purchased your policy or started your trip (e.g. you had reason to believe you may have Covid-19, you were experiencing symptoms, awaiting test results or you knew of the need to take a test or to self-isolate)
  • If you're required to self-isolate due to the potential exposure to Covid-19 (for example being contacted by NHS track and trace) unless you have tested positive for Covid-19 within 14 days prior to your trip departure. Please note that there is no cover if someone who you planned to travel with who is not insured on your policy tests positive for Covid-19 prior to your trip departure.
  • If travel restrictions or quarantine are imposed by any government or public authority. This includes local lockdowns, being denied entry and not meeting compulsory entry requirements
  • If you cancel your trip due to you not wanting to travel or not enjoying your trip
  • There is no cover for the cost of any Covid-19 medical tests you choose to or are required to take

Please check your policy booklet for a full list of what you are / are not covered for.

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If you have a Single Trip policy:

  • Cancellation cover starts from the time you book your trip or pay the insurance premium, whichever is later

If you have an Annual Multi-Trip policy:

  • Cancellation cover starts from the time you book your trip or the first day of cover (as shown on your policy schedule), whichever is later.
  • You would have been asked to select when you wished your policy to start when you purchased your policy. If the incident that led to you needing to cancel your trip occurred before the start date of your policy, there is no cover.

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Documentation to provide

In order for us to process your claim, you must provide us with supporting documentation, including (but not limited to):

  • A booking invoice of your original trip
  • Cancellation invoice from your trip provider and confirmation that they will not provide you with a refund, credit voucher or rescheduling alternative.
  • If you needed to cancel your trip due to testing positive for Covid-19 prior to trip departure, you'll need to provide evidence of your positive covid test
  • If you needed to cancel/cut short your trip due to death, injury, illness, quarantine or complications of pregnancy or childbirth we will also need to see a medical certificate from your registered doctor or hospital doctor supporting the reason as to why you could not travel and to confirm any previous medical conditions have been declared and are covered under your policy

It would be handy to have these to hand before starting your claim

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Please note the following scenarios that we do not provide cover for medical expenses:

  • Medical treatment related to a pre-existing medical condition that you have not declared to us and paid the additional premium for if required
  • If you travelled against medical advice, or were waiting for medical treatment before travel, unless we knew about it and agreed to cover it
  • If you specifically travelled to get medical advice or treatment
  • Any medical expenses incurred as a result of you not taking the necessary or prescribed medication which you knew at the start of your trip you would need whilst you were away, or if you did not take with you enough prescribed medication to cover the duration of your trip
  • Private medical treatment where there are adequate estate facilities within a reasonable distance
  • Medical expenses incurred as a result of a tropical disease where you have not had the NHS recommended inoculations and/or taken the NHS recommended medication

Please check your policy booklet for a full list of what you are / are not covered for.

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Documentation to provide

In order for us to process your claim, you must provide us with supporting documentation, including (but not limited to):

  • A booking invoice of your original trip
  • Any medical reports that you were given from the treating doctor or medical facility confirming your diagnosis and treatment details
  • Evidence of payment of your treatment/expenses (bank, debit/credit, paypal etc.) and/or receipts
  • Invoices, receipts and evidence or payment of any additional expenses incurred such as accommodation and travel expenses

It would be handy to have these to hand before starting your claim

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Ensure you have the required evidence/documentation to support your claim.

In order for us to process your claim, please ensure you are able to evidence your booking invoice and travel itinery (detailing the departure date/time and who was travelling) and the reason for the delay. For example, a letter from the travel provider confirming the reason for the delay.

We may reasonably ask for other documents to support your claim.

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Check that the reason you need to claim is covered under your policy

Your policy provides cover for reasonable expenses for additional accommodation and travel if you fail to arrive at your point of international departure in time to board your pre-booked flight, ship or train as a result of:

  • failure or delays to scheduled public transport in which you are travelling. (This includes domestic connecting flights that take you to the international departure point but excludes taxis)
  • An accident or breakdown of the vehicle in which you were travelling
  • An accident or breakdown happening ahead of you on a motorway or dual carriageway which causes an unexpected delay
  • Strike, industrial action or adverse weather conditions

Please note the following scenarios that we do not provide cover for missed internal departure:

  • We will only provide cover for the first part of your outward and final part of your return journey of your trip. No cover is provided for delay and missed departure for any claims relating to onward/connecting flights except where domestic connecting flights are used as scheduled public transport to take you to the international departure point to leave or return to the UK
  • Missed international departure (where it is not leaving or returning to the UK) caused by a failure or delay to any connecting flight
  • Missed international departure where you did not leave enough time to arrive at your departure point or before the check-in time shown on your travel itinerary
  • Missed international departure when you travelled in a vehicle you own which has not been serviced and maintained to the manufacturer's instructions
  • Missed international departure relating to a strike, any form of industrial action or possible delay that had been announced or had begun at the start date or renewal date or your policy, or whenever you booked your trip (whichever is later)
  • If you miss your international departure because you do not have a valid passport, visa, documents or meet the entry requirements for the country to plan to travel to or through for your trip

Please check your policy booklet for a full list of what you are / are not covered for.

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Documentation to provide

In order for us to process your claim, you must provide us with supporting documentation, including (but not limited to):

  • Your booking invoice and travel itinery (detailing the departure date/time and who was travelling)
  • Evidence of payment of your original trip ((bank, debit/credit, paypal etc.) and/or receipts)
  • Evidence of your missed departure. For example, if you missed your departure due to failure or delays to scheduled public transport, you should provide confirmation from the transport provider as to how long the delay was

It would be handy to have these to hand before starting your claim.

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Check that the reason you need to claim is covered under your policy

Your policy provides cover for your proportion of irrecoverable costs if you decided to abandon your trip because the departure of your pre-booked aircraft, ship or train is delayed by more than 24 hours (or cancelled with no alternative transport available within 24 hours of the scheduled departure), because of strike, industrial action, adverse weather conditions or a mechanical breakdown.

Please note the following scenarios that we do not provide cover for abandoned departure:

  • We only provide cover for abandoned International departures that are your outbound journey
  • Abandoned departure due to a strike, any form of industrial action or possible delay that had been announced or had begun at the start date or renewal date of this insurance (shown on your schedule), or when you booked your trip, whichever is later

If you decide to travel to your intended destination by alternative means, we will pay for the reasonable cost of additional transport and accommodation to get you there, or the cost to abandon your trip, whichever is less.

Please check your policy booklet for a full list of what you are / are not covered for.

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Documentation to provide

In order for us to process your claim, you must provide us with supporting documentation, including (but not limited to):

  • Your booking invoice and travel itinerary showing your scheduled departure time, the actual departure time and reason for the delay/cancellation from the transport provider
  • Evidence of payment of your original trip ((bank, debit/credit, paypal etc.) and/or receipts)
  • Receipts for any additional costs necessary

It would be handy to have these to hand before starting your claim

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Check that the reason you need to claim is covered under your policy

Your policy provides cover for your proportion of irrecoverable costs if you decided to abandon your trip because the departure of your pre-booked aircraft, ship or train is delayed by more than 24 hours (or cancelled with no alternative transport available within 24 hours of the scheduled departure), because of strike, industrial action, adverse weather conditions or a mechanical breakdown.

Please note the following scenarios that we do not provide cover for abandoned departure:

  • We only provide cover for abandoned International departures that are your outbound journey
  • Abandoned departure due to a strike, any form of industrial action or possible delay that had been announced or had begun at the start date or renewal date of this insurance (shown on your schedule), or when you booked your trip, whichever is later

If you decide to travel to your intended destination by alternative means, we will pay for the reasonable cost of additional transport and accommodation to get you there, or the cost to abandon your trip, whichever is less.

Please check your policy booklet for a full list of what you are / are not covered for.

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Lost, stolen or damaged personal belongings

Please note the following scenarios that we do not provide cover for lost, stolen or damaged personal belongings:

  • If you left your belongings unattended
  • Valuables that were not with you, unless in your locked accommodation. If your room had a safe or safety deposit boxm they must have been locked inside it
  • Valuables that were left in a motor vehicle
  • Personal belongings left in a hotel courtesy or storage room
  • Valuables left in checked-in luggage
  • Damage caused to suitcases, holdalls or similar luggage, unless you cannot use the damaged item

Please check your policy booklet for a full list of what you are / are not covered for.

Delayed baggage

Please note the following scenarios that we do not provide cover for delayed baggage:

  • Personal belongings delayed on your return journey

Please check your policy booklet for a full list of what you are / are not covered for.

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Documentation to provide

In order for us to process your claim, you must provide us with supporting documentation, including (but not limited to):

Lost, stolen or damaged personal belongings

  • You must have reported any loss/theft to the police or your transport operator within 24 hours of discovering it, and get a written police report
  • Obtain a Property Irregularity Report from your airline provider, or a loss or damage report from any other transport operator if the loss of theft happening whilst the items were in their care
  • Proof of purchase/ownership - receipts showing the price you paid for each item, or satisfactory proof of ownership, such as a bank statement or a photograph of you wearing the article
  • Make sure you keep your tickets and luggage tags too

Delayed baggage

  • Obtain a Property Irregularity Report from your airline provider or a loss or damage report from any other transport operator if your personal belongings were delayed whilst the items were in their care
  • Make sure you keep the receipts for any essential replacement items you need to buy or hire, and ensure you keep your tickets and luggage tags too

It would be handy to have these to hand before starting your claim

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Depending on the type of claim you need to make, you may need to pay an excess.

Unsure of your excess?

I bought direct from Admiral

£100 £75 £50

Excess is payable per person, per section of claim.

For example, if your excess is £75, you're claiming for cancellation of a trip for 2 travellers named on your policy and you paid £600 for your trip, you'll receive £450 once your excess has been deducted: £600 - £150 (£75 x 2) = £450.

Note, excess is not applicable for the following sections of cover: delayed baggage, delayed flights, personal accident, funeral expenses abroad or repatriation of remains, and Hijack (Hijack cover applies on Plantinum tier of cover only).

I bought through price comparison

£150 £99 £50

Excess is payable per person, per section of claim.

For example, if your excess is £75, you're claiming for cancellation of a trip for 2 travellers named on your policy and you paid £600 for your trip, you'll receive £450 once your excess has been deducted: £600 - £150 (£75 x 2) = £450.

Note, excess is not applicable for the following sections of cover: delayed baggage, delayed flights, personal accident, funeral expenses abroad or repatriation of remains, and Hijack (for Platinum over only).

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Pet Insurance Claims

Report your claim

To help speed up your claim please have the following details to hand: the treatment your pet recieved, the dates of any treatment and any vet invoices.

Don't worry if you don't have the invoices to hand, we can get these directly from the vet.

Start my claim now

Alternatively, you can call 0333 7777 362 or send us an email if you have additional information you'd like to add to your claim.

Monday to Friday - 9am-5pm
Saturday - Sunday - closed
Bank holidays - closed

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Pet Insurance Claims

Start a new claim by email

If your policy number begins with either ADU or ADH then you will need to download a pet claim form and email it to petclaims@insurancefactory.co.uk.

Alternatively, you can call 0343 290 9141 if you have additional information you'd like to add to your claim.

Monday to Friday - 9am-5pm
Saturday - Sunday - closed
Bank holidays - closed

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Existing Pet Insurance Claims

If you need to update your claim, send us an email

You can email our pet experts any time of day to submit additional details, such as vet invoices to be added to your claim.

Email: claims@admiralpetclaims.co.uk

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Existing Pet Insurance Claims

Give us a call

If your policy number begins with either ADU or ADH then your claim is being handled by our friendly pet experts. During open hours you can speak to somebody directly to dicuss your claim. We will endeavour to answer your call as quickly as possible.

0343 290 9141

Monday to Friday - 9am-6pm
Saturdays - 9am-1pm Sunday - closed
Bank holidays - 10am-4pm

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green,Sevenoaks, Kent, TN13 2QB.

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My vehicle is insured with Admiral

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us on 0333 220 2033 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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My vehicle is not insured with Admiral

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair Network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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I'm only claiming for windscreen or glass damage

Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Start my glass claim online

Or you can contact Autoglass direct 0333 220 2025.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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My claim is for windscreen or glass damage

For existing Glass claims please contact Autoglass direct on 0333 220 2025.

This is a 24-hour helpline.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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Admiral Law are dealing with my claim

If we told you that Admiral Law are dealing with your claim please click the link below for contact information.

Go to Admiral Law website

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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Auxillis are dealing with my claim

If we told you that Auxillis are dealing with your claim please click the link below for contact information.

Go to Auxillis website

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

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