We are aware that many flights have been delayed or cancelled as a result of airline staff sickness. This event is not covered by our Travel Insurance policies. You should contact the airline, your travel agent or accommodation provider to see if you are entitled to a refund from them.

okay

How can we help with your claim?

Choose your product

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

24hr Emergency Recovery

  0800 600 840

Tell us about your claim

Is it about an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

  • For existing Glass claims please contact Autoglass direct.
  • If Admiral Law are dealing with your claim, please contact Admiral law direct
  • If Auxillis are dealing with your claim, please contact Auxillis direct

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 220 2033

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

start my glass claim online

Or you can contact Autoglass direct.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair Network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 220 2033 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

Is your home safe and secure?

If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim

I am the policyholder

We have three options for you to help with your existing claim

What to do if you’re not the policyholder

We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Is your property safe and secure?

If you think your property is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim...

We have two options for you to help with your existing claim

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

24hr Emergency Recovery

  0800 362 435

Tell us about your claim

Is it an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

Existing glass claims

For existing glass claims please call 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 234 0012

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Call 0333 234 0013 to start your claim.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 234 0012 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

24hr Emergency Recovery

  0800 600 840

Tell us about your claim

Is it about an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

  • For existing Glass claims please contact Autoglass direct.
  • If Admiral Law are dealing with your claim, please contact Admiral law direct
  • If Auxillis are dealing with your claim, please contact Auxillis direct

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 220 2033

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

start my glass claim online

Or you can contact Autoglass direct.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair Network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 220 2033 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

24hr Emergency Recovery

  0800 362 435

Tell us about your claim

Is it an existing claim?

Is your claim only for windscreen or glass damage?

Is your vehicle insured with Admiral?

Existing glass claims

For existing glass claims please call 0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

All other existing claims

For enquiries about previously reported incidents or claims please contact us:

0333 234 0012

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Glass replacement or repair

Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.

Call 0333 234 0013 to start your claim.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Contact us about your claim

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

Please call us on:

0333 220 2047

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If Admiral handle your claim you could benefit from the following:

  • Approved National Repair network
  • Lifetime guarantee on repairs (for as long as you own the vehicle)
  • No excess to pay
  • Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

Report your claim online

It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.

Start my claim now

Alternatively, you can call us.

Call us on 0333 234 0012 to start your claim.

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page

Is your home safe and secure?

If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:

0333 220 2035  

(call fees)

Tell us about your type of claim

I am the policyholder

We have three options for you to help with your existing claim

What to do if you’re not the policyholder

We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

What do I need to do in the case of a medical emergency or if I need to return home urgently?

If you have a medical emergency (hospital treatments, likely to incur medical expenses over £500) or need to cut short your trip, please call our 24 hours emergency assistance helpline.

24hr Emergency

+44 292 010 7777

Tell us about your claim

Are you claiming for a delayed flight?

Is your claim regarding medical expenses?

Have you had to cancel or cut short your trip?

Is your claim regarding your personal belongings?

Delayed flight claims

If your flight was delayed for 12 hours or more you may be able to claim £25 for each insured person who was delayed upto £250.

Delays under 12 hours are not covered under our travel insurance but check Civil Aviation Authority to see if you are entitled to claim compensation from your airline.

Good to know

Make sure you have your policy number, flight details and evidence of the flight delay (usually a letter from the airline confirming the delay) to be able to claim.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Medical expenses

If you have paid out for medical expenses whilst overseas you may be able to claim back the money. To make a claim you will need to send us evidence of the costs such as receipts.

Good to Know

It's worth checking the amount you want to claim for is more than your policies excess.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

I bought direct from Admiral

Excess is payable per person, per section of claim.

Admiral

Admiral
Gold

Admiral
Platinum

£100 £75 £50

I bought through price comparison

Admiral

Admiral
Gold

Admiral
Platinum

£150 £99 £75

Cancellations

A successful claim depends on your circumstances. Please check your policy booklet for detailed list.

Common claims that we do not cover:

  • If you had reason to believe the trip might be cancelled when you booked it or purchased the policy (whichever is later)
  • Related to a pre-existing medical condition you have, unless already declared
  • Related to a pre-existing medical condition of other people that affects your decision to travel such as a close relative or travel companion, which they had at the start or renewal of your policy or when you booked your trip (whichever is later)
  • Death or illness of a pet

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Lost, stolen or damaged personal belongings

For lost or stolen items you will need to supply supporting details, including receipts and a copy of the police or loss report within 24hr of discovering.

For damaged items we will also require photos of the damage.

Delayed baggage

If your belongings are delayed following arrival at your outward destination we cover the costs of replacing any essential items such as toiletries, medication and clothing. Please make sure you have all the receipts for any items you have purchased.

Please note the policy does not provide cover for baggage delayed on your return journey.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

I bought direct from Admiral

Admiral

Admiral
Gold

Admiral
Platinum

£100 £75 £50

I bought through price comparison

Admiral

Admiral
Gold

Admiral
Platinum

£150 £99 £75

Other claims

For all other claims, please check your excess before calling. This can be found in your policy schedule.

Report your claim online

It's simple and convenient to register your claim online. Sta­rt your claim now by logging into the por­tal and select the claims tab.

Start my claim now

Alternatively, you can call us on 0333 234 9914 to start your claim.

We are currently experiencing very high call volumes. Our claims team are doing their utmost to help everyone, so if you need to call us please bear with us. We hope to help you as soon as possible, thank you for your patience.

Before calling, please check the relevant policy section to see if you are covered and what documentation is required to make a claim

Also, see our FAQ's

Mon to Fri: 9:00-17:00
Saturday: Closed
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Unsure about your excess?

I bought direct from Admiral

Admiral

Admiral
Gold

Admiral
Platinum

£100 £75 £50

I bought through price comparison

Admiral

Admiral
Gold

Admiral
Platinum

£150 £99 £75

Tell us about your claim

Is it an existing claim?

Existing claims

If your query is about an existing claim please call on:

0343 290 9141

Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Start a new claim

To make a Claim download a Pet Insurance claim form and then email to petclaims@insurancefactory.co.uk

0343 290 9141

Monday - Friday 9am-6pm
Saturdays – 9am-1pm
Sunday – closed
Bank holidays – 10am-4pm

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB.

Back

Boiler/Home Emergency Claim

Give us a call

Some of our Home Insurance levels include Boiler Emergency Cover or Home Emergency Cover as standard. Home Emergency Cover is also available as an optional extra for your policy. If you're unsure if you have this cover, please refer to your policy schedule. This can be found in MyAccount or in your postal documents if you requested them.

If you have this cover, please call our 24 hour emergency helpline:

0345 609 4375

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

What is boiler emergency cover?

Boiler Emergency Cover

You can make two claims per policy term (up to £500 per claim) for temporary repairs or total failure of your:

  • Boiler
  • Central heating
  • Hot water

Home Emergency Cover

Unlimited claims (up to £500 per claim) with Home Emergency Cover which provide temporary repairs for:

  • Plumbing emergencies
  • Total gas or electricity failure in the home
  • Central heating, boiler or hot water failure
  • Pest infestation
  • Broken windows and damaged locks (if there's a security risk to the property)
  • Emergency roof damage i.e. water leaking into the property

Boiler
emergency

Home
emergency

Admiral

Optional

Admiral Gold

Optional

Admiral Platinum

Back

Before you start your claim

Your Excess

Any claim you make should be for more than your total excess (compulsory and voluntary).

Your excess can be located in your policy documents at MyAccount.

Your Level of Cover

Any claim you make must fall within the level of cover you have. Check your cover and limits at MyAccount.

Wear and Tear

Damage caused by wear and tear is not covered under your policy.

Useful links

Household claims FAQs
Household insurance policy books

Continue

Which type of claim would you like to make?

Back

Storm damage

Important: You cannot claim for storm damage to gates, hedges or fences.

Useful Links

Household claims FAQs
Household insurance policy books

Back

My claim is for a specified item

Important: We will only pay up to a maximum of £1,000 for a high risk item that you have not specified on your policy.

Please check your specified items and how much you are covered in MyAccount.

Useful Links

Household claims FAQs
Household insurance policy books

Back

My claim is for a pedal cycle

Important: Pedal cycles not specified on your policy will be covered up to £350.

If your pedal cycle was specified, you can check how much you are covered for by logging into MyAccount.

Useful Links

Household claims FAQs
Household insurance policy books

Back

Home Insurance claims

Back

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

Give us a call

0333 220 2035

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

Landlord Emergency Claim

Give us a call

You must call us within 48 hours of discovering the emergency.

You can’t claim under a new Landlord Emergency policy for the first 7 days of your policy unless you are renewing an existing policy.

If you have this cover, please call our 24 hour emergency helpline:

0333 234 9984

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Back

New Landlord claim

Back

Give us a call

During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.

0333 234 9968

Mon to Fri: 8:00-18:00
Saturday: 9:00–16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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