How can we help with your claim?

Please visit our Make a Claim page to find details on how to register your claim.

To help us process your claim as quickly as possible, please make sure you have the following to hand:

• Your policy number or vehicle registration
• Details of anybody else involved in the incident
• Any emergency services and/or witness details

Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.

If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.

If you require details of how to purchase our breakdown service, please contact us.

If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.

Windscreen cover is included with our Comprehensive cover (excluding Essential tier) and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.

Please note:

• Windscreen claims won't affect your No Claims Bonus
• Courtesy cars aren't provided for windscreen claims

To make a claim, please click here or you can contact Autoglass direct

If your vehicle can be repaired and the damage is covered by your insurance, your car will be repaired by one of our approved repairers.

Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.

If you have Third Party Fire and Theft cover, please still contact us to see if we can help.

To make a claim, click here.

If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.

If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.

• For cars you'll get a small hatchback
• Van drivers will get a car-derived van

Your courtesy vehicle will also:

• Last for the duration of repairs
• Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
• Come with five litres of fuel

If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.

If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.

If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.

After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.

If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.

If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.

As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.

Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.

After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.

If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.

If you do need to contact us then you can.

An excess is the amount you’re required to pay when you make a claim.

If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.

Your excess details are recorded on your Policy Schedule which can be found in MyAccount.

You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.

If you have Comprehensive cover, we'll:

• Arrange to get your vehicle repaired or start the total loss process
• Contact anybody else involved and deal with their claim

Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.

To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.

If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.

We'll do our best to defend your position using all the evidence we have.

If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.

If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.

No. You only pay an excess if you make a claim.

If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.

• If this is your first claim, you will receive one strike against your No Claims Bonus protection.
• If you make two claims within three consecutive insurance terms, we will remove the protection.
• If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.

If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.

If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.

If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.

If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.

If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.

In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.

You need to report the incident to the police in the following circumstances:

• If the car's stolen
• If the car's been broken into
• If the car's been maliciously damaged
• If the car's been involved in an arson attack
• If someone's injured as a result of the incident
• If you feel an illegal act has taken place

If a crime's taken place, you need to get a Crime Reference Number from the police.

You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.

Once our enquiries are finished, we'll settle your claim.

Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.

We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.

We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.

You can read our full Privacy Statement to understand how we collect, use and protect your personal data.

Please visit our Make a Claim page to find details on how to register your claim.

To help us process your claim as quickly as possible, please make sure you have the following to hand:

• Your policy number or vehicle registration
• Details of anybody else involved in the incident
• Any emergency services and/or witness details

Customers with Comprehensive cover can contact our roadside emergency helpline 24 hours a day, 365 days a year, please find out more here.

If you need to be towed after a breakdown, you'll need to pay the recovery charges if you're not covered by our breakdown service.

If you require details of how to purchase our breakdown service, please contact us.

If your windscreen or windows have been smashed, damaged or chipped we can organise a repair or replacement.

Windscreen cover is included with our Comprehensive cover (excluding Essential tier) and can be bought as an optional extra on Third Party, Fire & Theft, and Third Party Only policies.

Please note:

• Windscreen claims won't affect your No Claims Bonus
• Courtesy cars aren't provided for windscreen claims

To make a claim, please click here.

If your vehicle can be repaired and the damage is covered by your insurance, your van will be repaired by one of our approved repairers.

Any repairs carried out by our approved repairers are guaranteed while you own the vehicle. Any parts used during the repair will be covered under the manufacturer's guarantee.

If you have Third Party Fire and Theft cover, please still contact us to see if we can help.

To make a claim, click here.

If your vehicle can be repaired and the damage is covered by your policy, our approved repairers will give you a courtesy vehicle once the repairs have started.

If your vehicle isn’t driveable, our approved repairer will provide you with a courtesy vehicle when your vehicle has been declared repairable and the repairs have started.

• For cars you'll get a small hatchback
• Van drivers will get a car-derived van

Your courtesy vehicle will also:

• Last for the duration of repairs
• Be covered under your insurance policy on the same terms and conditions as your vehicle (Comprehensive cover only)
• Come with five litres of fuel

If your vehicle has been damaged beyond repair, you will not be given a courtesy vehicle.

If your vehicle is damaged beyond repair, our Claims teams will contact you to discuss the next steps of your claim. We'll instruct a salvage agent to collect your car and take it to a salvage yard. Please make sure all your personal belongings are removed.

If your vehicle is a total loss, your policy will be cancelled including the Driving Other Cars extension (if applicable). If you have a MultiCar policy, we'll simply remove the vehicle in question.

After we've reviewed your claim, we'll make a payment to you, minus any excess and outstanding premium, using industry-recognised guides.

If your vehicle is a total loss, you will not be provided with a courtesy vehicle. This is because the courtesy vehicle is provided by the garage, not Admiral.

If you have Hire Vehicle Cover, you may be entitled to a hire vehicle. Please log into MyAccount to see if you are covered for this. You can also make a claim online.

As every claim is different, it's difficult to give an exact time frame. We'll make sure your claims experience is as quick and stress free as possible.

Once the incident is reported, we’ll be able to give you a better idea of how long the process will be.

After reporting an incident, you don't need to contact us unless we ask you to. We'll keep you updated along the way. If your vehicle's repairable, our approved repairer will contact you to arrange the repairs and a courtesy vehicle.

If your vehicle is beyond repair, we’ll contact you about the valuation of your vehicle.

If you do need to contact us then you can.

An excess is the amount you’re required to pay when you make a claim.

If your vehicle is repairable, the excess is paid to the garage when the repairs are completed. If your vehicle is damaged beyond repair, the excess will be deducted from the payment we make to you.

Your excess details are recorded on your Policy Schedule which can be found in MyAccount.

You're required to pay the excess whenever you make a claim. If the incident wasn't your fault you might be able to reclaim your excess back from the person responsible or their insurance company.

If you have Comprehensive cover, we'll:

• Arrange to get your vehicle repaired or start the total loss process
• Contact anybody else involved and deal with their claim

Please tell anyone else involved in the accident to contact us as we may be able to help with the damage to their vehicle. They can contact our claims team.

To help us process the claim as quickly as possible, please ask them to have your policy number and vehicle registration.

If you receive any correspondence from the other driver or their insurer, please forward it to us and we'll respond on your behalf.

We'll do our best to defend your position using all the evidence we have.

If there isn't enough evidence to support your position, we might have to accept some responsibility. If this happens, we'll negotiate the best possible settlement.

If the other person accepts responsibility for the incident, then their insurance company will reimburse your excess. If there's a disagreement over who was at fault and we have to accept some responsibility, you may only be able to recover part of your excess.

No. You only pay an excess if you make a claim.

If you make a claim, or a claim's made against you, your No Claims Bonus will be reduced at renewal.

• If this is your first claim, you will receive one strike against your No Claims Bonus protection.
• If you make two claims within three consecutive insurance terms, we will remove the protection.
• If you make three claims within three consecutive insurance terms, you will lose your protection and your No Claims Bonus will be reduced.

If you have Guaranteed No Claims Bonus, you can make unlimited fault claims with no affect to your bonus.

If the accident was your fault and you've suffered losses that aren't covered by your insurance, you can't claim for them unless they're covered by alternative insurance.

If the accident was somebody else's fault you can claim your losses back directly from their insurer yourself.

If you've bought Motor Legal Protection, our solicitors will contact you to assess what losses can be recovered and help you recover them.

If you don't have Motor Legal Protection, you may still be able to use their services at an additional cost. We can put you in touch with them to discuss further.

In most cases, making a claim or recording an incident will lead to a price increase at renewal. Your renewal price will be sent to you two to three weeks before your renewal date.

You need to report the incident to the police in the following circumstances:

• If the van's stolen
• If the van's been broken into
• If the van's been maliciously damaged
• If the van's been involved in an arson attack
• If someone's injured as a result of the incident
• If you feel an illegal act has taken place

If a crime's taken place, you need to get a Crime Reference Number from the police.

You should report the theft to the police and get a Crime Reference Number immediately. Then, contact us and we'll start the claims process.

Once our enquiries are finished, we'll settle your claim.

Our main aim is to make sure our customers are back on the road as soon as possible. However, we know insurance fraud is a reality and that a very small number of people give false details to fabricate (or exaggerate) car insurance claims.

We believe it's important to identify these people and avoid paying such claims as they affect the cost of motor insurance for everybody.

We use a number of insurance industry databases to share information with other companies about claims and known fraudsters. We also share some information about car insurance fraud with other financial companies, the police and other bodies where the law allows us to do so.

You can read our full Privacy Statement to understand how we collect, use and protect your personal data.