Make a claim

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on:
0333 220 2035

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If you're unsure whether you're covered in the event of an incident:

• Check your current Home Policy Schedule and guide to your Admiral Home Insurance cover to make sure your lost or damaged property is insured and that any damage falls under one of the causes listed.
• Check if any extra conditions (endorsements) or limits apply to your current policy.
• Check the excess you will have to pay.
• Contact number
• Any emergency services and witness details.

Boiler Emergency or Home Emergency

Boiler Emergency and Home Emergency cover are not provided as standard on all levels of cover. You can check if you have optional Boiler or Home Emergency cover by checking your Home Policy Schedule.

What is an Emergency

An emergency is the result of a sudden and unforeseen event in your home which immediately:

• Exposes you or another person to a health risk
• Creates a risk of loss or damage to your home or belongings
• Renders your house uninhabitable.

Boiler Emergency cover

• Boiler Emergency covers boiler, central heating or hot water failure

Home Emergency cover

• This covers plumbing emergencies, gas or electricity failure in the home, central heating, boiler or hot water failure, pest infestation, broken windows, damaged locks and damaged roofing.

To help us progress your claim faster, please have the following information to hand before calling us:

• Your policy number
• The full address of the property covered
• The date and time of the incident
• The cause of the loss or damage
• Claims value if known
• Details of any person responsible for the incident
• Any relevant documents or photographs to support your claim
• A crime or loss reference number if you have lost an item outside of the home or have been victim to theft or vandalism.

To discuss a new or existing claim call:
0333 220 2035

Opening Hours for new claims:
Lines are open 24 hours-a-day

Opening Hours for existing claims:
Monday - Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For emergency assistance on your boiler or home, contact the 24-hour emergency helpline:
0345 609 4375

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.