Make a claim:

Pet Insurance

Need a consultation with a 24/7 vet?

Admiral Pet Insurance customers can speak, video call or text a vet 24 hours a day, 365 days a year by signing up to PawSquad for free. You can chat or video call with a skilled and compassionate expert.

Sign up now

Already signed up? Go to PawSquad

Tell us about your claim

New Claim
Existing Claim

Your policy number can be found in your welcome email.

Please note that contacting the wrong claims team may result in us having to transfer you to the right department, which could delay the processing of your claim.

You can find your policy number in your welcome email.

Please note contacting the wrong claims team may mean we have to transfer you to the correct department which could delay the processing of your claim.

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Pet Insurance Claims

Report your claim

To help speed up your claim please have the following details to hand: the treatment your pet recieved, the dates of any treatment and any vet invoices.

Don't worry if you don't have the invoices to hand, we can get these directly from the vet.

Start my claim now

Alternatively, you can call 0333 7777 362 or send us an email if you have additional information you'd like to add to your claim.

Monday to Friday - 9am-5pm
Saturday - Sunday - closed
Bank holidays - closed

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Pet Insurance Claims

Start a new claim by email

If your policy number begins with either ADU or ADH then you will need to download a pet claim form and email it to petclaims@insurancefactory.co.uk.

You can post your claim to:

Admiral Pet Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Road
Portsmouth
PO6 3EN

Alternatively, you can call 0333 777 7361 if you have additional information you'd like to add to your claim.

Monday to Friday 9am - 6pm
Saturday - 9am - 2pm
Sunday - closed
Bank holidays - closed

We aim to process all claims within four weeks from receipt of all required information. Ensuring you and your vet have provided all relevant supporting information, will help us to reduce handling time and speed up the assessing time.

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Existing Pet Insurance Claims

If you need to update your claim, send us an email

You can email our pet experts any time of day to submit additional details, such as vet invoices to be added to your claim.

Email: claims@admiralpetclaims.co.uk

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Existing Pet Insurance Claims

Give us a call

If your policy number begins with either ADU or ADH then your claim is being handled by our friendly pet experts. During open hours you can speak to somebody directly to dicuss your claim. We will endeavour to answer your call as quickly as possible.

0330 103 5745

Monday to Friday - 9am-6pm
Saturdays - 9am-1pm Sunday - closed
Bank holidays - closed

For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green,Sevenoaks, Kent, TN13 2QB.

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