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Pet Insurance Claims
Report your claim
To help speed up your claim please have the following details to hand: the treatment your pet recieved,
the dates of any treatment and any vet invoices.
Don't worry if you don't have the invoices to hand, we can get these directly from the vet.
Start my claim now
Alternatively, you can call 0333 7777 362 or send us an email if you have additional information you'd like
to add to your claim.
Monday to Friday - 9am-5pm
Saturday - Sunday - closed
Bank holidays - closed
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Pet Insurance Claims
Start a new claim by email
If your policy number begins with either ADU or ADH then you will need to download a pet
claim form and email it to petclaims@insurancefactory.co.uk.
You can post your claim to:
Admiral Pet Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Road
Portsmouth
PO6
3EN
Alternatively, you can call 0343 290 9141 if you have additional information
you'd like to add to your claim.
Monday to Friday 9am - 6pm
Saturday - 9am - 2pm
Sunday - closed
Bank holidays - closed
We aim to process all claims within four weeks from receipt of all required information. Ensuring you and
your vet have provided all relevant supporting information, will help us to reduce handling time and
speed up the assessing time.
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Existing Pet Insurance Claims
If you need to update your claim, send us an email
You can email our pet experts any time of day to submit additional details, such as vet invoices to be
added to your claim.
Email: claims@admiralpetclaims.co.uk
If you'd like to speak to somebody
All our existing claims are handled by our friendly pet experts. During open hours you can speak to
somebody directly to dicuss your claim. We will endeavour to answer your call as quickly
as possible.
0333 7777 362
Monday to Friday - 9am-5pm
Saturday - Sunday - closed
Bank holidays - closed
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Existing Pet Insurance Claims
Give us a call
If your policy number begins with either ADU or ADH then your claim is being handled by our friendly pet
experts. During open hours you can speak to somebody directly to dicuss your claim. We will endeavour to
answer your call as quickly as possible.
0343 290 9141
Monday to Friday - 9am-6pm
Saturdays - 9am-1pm
Sunday - closed
Bank holidays - 10am-4pm
For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy.
Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164).
Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels
Green,Sevenoaks, Kent, TN13 2QB.
