Vet advice at your fingertips 24/7
As a pet insurance customer with us, you have access to PawSquad whenever you're worried about your pet's health.
What is PawSquad?
PawSquad is an online vet advice service. It gives you access to qualified UK-registered vets 24 hours a day all year round for advice and treatment options.
That means if you’re worried about your pet’s health, you’ve got a vet at your fingertips to support you. You can chat to them over the phone, text or video – whatever's best for you.
All our levels of pet insurance include access to PawSquad.
What does PawSquad offer?
Here's what you can expect from PawSquad:
Vet consultations
Has your pet got tummy troubles? A cough that won't go away?
These consultations are for you to chat through any health concerns you might have about your pet.
24/7 access
You can get vet advice 24 hours a day, all year round. That means even if it’s 2am when you’re worried about your pet’s health, you've got someone to turn to.
UK registered vets
All of the vets are registered with the Royal College of Veterinary Surgeons and have at least five years of clinical experience.
Video, phone and text
You can chat to the vet however you want – whether that’s over the phone, a video call or sending them a chat message.
It’s whatever is the most comfortable and convenient for you!
What can I use PawSquad for?
PawSquad is there to offer you advice and treatment recommendations when you need it.
They can help with different worries and mishaps, including:
- vomiting or diarrhoea
- eye and ear problems
- coughing and sneezing
- itching and skin problems
- minor injuries and accidents
They can help you decide whether you need to see a vet in person.
Good to know
Remember, if your pet needs urgent medical care or has had a serious accident, head to your nearest vet surgery right away.
How do I sign up to PawSquad?
If you have pet insurance with us, you have access to PawSquad - it's that simple. All you need to do is sign up using the same email address that's registered to your Admiral pet policy.
Step 1
Visit PawSquad’s website to sign up.
Step 2
Enter your details and some info about your pet.
Step 3
This is how they check if you have access to their services.
How do I use PawSquad?
So, you're all set up with your pet insurance and your PawSquad account. Here's what to do next if you're worried about your pet's health.
Step 1: Head to PawSquad
Log in to the PawSquad app on your phone or through their website.
Step 2: Choose which pet
If you’re on a Multi Pet policy, tick which one of your pets you’re worried about.
Step 3: Choose the 24/7 vet service
Choose the 24/7 vet service – this is free to access with your policy.
Step 4: Speak to a vet
You can either choose to be connected to a vet there and then, or book a time slot later that works for you.
Step 5: Get your pet's health report
You'll get a detailed report afterwards, with everything you spoke about and the vet's advice. You can share this report with your registered vet if you'd like.
Check out our video guide on how to use PawSquad
Are you a cat or dog person?
Head to our cat or dog insurance pages to find out more about what our pet insurance includes.
Your questions answered
Still have questions about PawSquad and how it works? We've got you.
Where can I use PawSquad?
You can use PawSquad anywhere you have an internet connection - whether that's out in the park, or from the comfort of your own home.
How long do I have to wait to see an online vet?
PawSquad aims to get you connected to a vet as soon as possible.
You can also choose to pre-book a time slot that works for you.
How long does an online vet consultation take?
There’s no time limit. It’s however long it takes to chat through your concerns and get some advice!
What qualifications do the vets have?
All the vets:
- have a veterinary degree that's recognised by the Royal College of Veterinary Surgeons (RCVS)
- have a minimum of five years clinical experience
- are licensed to practice in the UK
When should I use PawSquad?
PawSquad can be used when you’re worried about your pet’s health any time of day, any day of the year.
Can the vets prescribe medication online?
No, at the moment the vets can't prescribe your pet any medication that's prescription-only.
They'd need to refer to you a physical vet practice if your furry friend needs any prescription medicine.
Do I have to have a video consultation?
No, you don’t have to – but PawSquad recommends video, as it helps the vet get a real understanding of your pet and what’s going on.
If you want, you can start the chat in one format and then change halfway through. For instance, you might start with a text but switch to a video call.
What device should I use to talk to a vet?
You can use your smartphone, tablet, laptop or a desktop computer.
For the best experience, PawSquad recommends downloading the dedicated PawSquad app from the Apple App Store or Google Play.