Pet Insurance

Lifetime cover means you can make continued claims for illnesses and injuries up to the maximum level of cover of vets fees covered by your insurance policy. This level of cover is reset at each renewal subject to premiums being up to date, policy remaining in force and renewal being offered.

An excess of £85 is deducted from your benefit for each individual illness or accidental injury treated. For pets over six-years-old an additional 10% will be deducted for Veterinary Fees, Complementary Medicine, Cruciate Ligament Damage, Special Diet and Dentistry (where these are covered) for each claim payment. A £250 excess applies once per claim for Third Party Liability cover (dogs only).

Accidental Damage (Premier and Premier Plus Only)

If your pet damages someone else's personal items while in their property we will cover the cost to repair the damage or replace subject to the cover limit. Exceptions apply, see Section 8 of the policy booklet for full terms and conditions.

Offers cover if your dog injures a person or another animal, or causes damage to a property. It covers compensation, claimant costs and expenses such as legal costs and expenses subject to the cover limit. See Section 10 of the policy booklet for full terms and conditions.

Your pet must be at least eight-weeks-old before we can offer cover. There is no upper age limit, making our cover perfect for older pets too.

You can call the customer services team on 0330 102 5741

If you pay monthly by Direct Debit you don't need to worry about calling us, we will automatically renew your policy after the 12 months. Those who pay annually will be invited to renew at the end of each term. If you would like to speak to someone in the renewals team you can call 0330 102 5761.

In the event of a claim you can call our claims line on 0330 102 5745, e-mail petclaims@ultimateservices.co.uk or write to Admiral Pet Insurance, 5th Floor, Connect Centre, Kingston Crescent, Portsmouth, PO2 8DE.

If the total veterinary fees are likely to exceed £1,000 you must inform Ultimate Pet Partners immediately on 0330 102 5745 for pre-authorisation as we may wish to obtain a second opinion from our veterinary advisor.

Opening hours:
Mon - Fri 8am – 9pm
Sat 9am – 2pm

We can pay your vet directly at their discretion - please consult with the practice and notify us.

We can also process payments directly into yours or your vet's bank account if we already hold the account details. Alternatively we will issue a cheque.

We understand that many people build up a long standing trusting relationship with their veterinary practice which is why we don't want to tell you which vet to use. We recommend you ask your vet for regular check up's in addition to maintaining their vaccinations, flea and worm  treatment.

You can use whichever vet you are comfortable with. If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

We aim to do our very best at all times for our customers but if you are unhappy with any part of the service please write to the Complaints Department at Ultimate Pet Partners Limited, 5th Floor, The Connect Centre, Kingston Crescent, North End, Portsmouth, Hampshire, PO2 8DE. Alternatively You can call on 0330 102 5741 or email complaints@ultimateservices.co.uk.

There is no limit to how many cats or dogs you add to your Admiral Pet Insurance policy.