Menu

  • Contact Us

  • Claims

  • MyAccount

    • Contact us: Pet Insurance

    Contact us online Give us a call

    We currently don’t have an online portal for pet insurance, but we’re working hard to make this available – stay tuned!

    For now, you can get in touch with us below.

    Need further help & support?

    So we get you to the correct pet experts we need to know your what your policy number begins with.

    Need further help & support?
    close

    Opening hours

    • Mon to Fri: 08:00 - 20:00
    • Sat: 09:00 - 14:00
    • Sun:  Closed

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

    Bank Holidays, Christmas & New Year's opening hours

    show

    Frequently Asked Questions

    How do I update my pet insurance policy details?

    You can call the customer services team on 0333 777 7361

    How many pets can I add to my policy?

    There's no limit to how many cats or dogs you add to your Admiral Pet Insurance policy.

    How do I renew my pet insurance?

    If you pay monthly by Direct Debit you don't need to worry about calling – your policy will automatically renew after 12 months. If you pay annually, you’ll be invited to renew at the end of each term. To speak to someone in the Renewals team, call 0333 777 7361.

    Which vet can I use?

    We know many people build up a longstanding trusting relationship with their vet practice, which is why we don't want to tell you which vet to use. We recommend taking your pet for regular check-ups, as well as maintaining their vaccinations, flea and worm treatment.

    If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

    Will you pay my vet directly?

    Admiral can pay your vet directly if that’s what they’d prefer – just check with them and let us know.

    Payments can be made directly into your or your vet's bank account if Admiral holds the account details. Alternatively, you can get a cheque.

    show more
    Back

    Give us a call

    If you have a general enquiry, need to speak with our Pet Customer Service team or need to discuss a claim you can get in touch using:

    Customer Service

    0343 290 9141

    Claims

    0330 102 5745

    Monday - Friday - 8am-6pm
    Saturday - 9am-1pm
    Sunday - closed
    Bank holidays - closed

    For pet insurance, Admiral introduce to Insurance Factory Ltd who arrange and administer the policy. Insurance Factory Ltd is authorised and regulated by the Financial Conduct Authority (No. 306164). Registered in England and Wales Number 02982445. Registered Office: 45 Westerham Road, Bessels Green,Sevenoaks, Kent, TN13 2QB..

    Back

    Consult a 24hr vet by phone, video or SMS

    Admiral Pet Insurance customers can speak, video call or text a vet 24 hours a day, 365 days a year by signing up to PawSquad for free. You can chat or video call with a skilled and compassionate expert.

    Sign up now Already signed up? Go to PawSquad

    Back

    Pet Customer Services

    If you have a general enquiry or need to speak with our Pet Customer Service team you can get in touch:

    Messaging Opening hours

    Monday - Friday - 8am - 6pm
    Saturday - 9am - 1pm
    Sundays and Bank Holidays: Closed

    Back

    Pet New Business

    If you're looking to purchase a policy or speak to us about a quote, contact our sales team.

    0333 777 7361

    Monday - Friday - 8am - 6pm
    Saturday - 9am - 1pm
    Sunday - closed

    Back

    Claims

    If you'd like to start a new claim, have an enquiry about a claim you've already made, get in touch with our pet claims team on:

    0333 777 7362

    Monday - Friday - 8am-6pm
    Saturday - 9am-1pm
    Sunday and Bank holidays - closed

    Back

    Pet Complaints

    If you have a complaint about service you have recieved or about our Pet Insurance in general, then call us on:

    0330 333 5888

    Monday - Friday - 8am - 6pm
    Saturday and Sunday: Closed

    Claims Complaints

    If you need to make a complaint regarding a claim, get in touch with us on:

    0333 777 7362

    Monday - Friday - 8am-6pm
    Saturday - 9am-1pm
    Sunday and Bank holidays - closed