Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your car providing you have relevant level of cover. Make sure you're in a safe place before you call.
Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If you are looking for an update on your vehicle repairs, booking in date or a courtesy car, please contact your garage directly. Their details will be on the correspondence we sent you at the start of your claim or you can find them in the Claims section within MyAccount.
All other existing claims should contact us on 0333 220 2033
Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01
or 02) from both
mobiles and landlines.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
Are you at the side of the road and require emergency recovery, following an accident? We will be able to recover your vehicle providing you have relevant level of cover. Make sure you're in a safe place before you call.
Please use the +44 prefix if you're calling us from abroad.
Admiral Breakdown Assist is available 24 hours a day. If you have not been involved in an accident/incident but do require roadside recovery and have breakdown cover included in your policy - call the below number or contact our Admiral Breakdown Assist team for more information.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
For existing glass claims please call 0333 234 0013
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
For enquiries about previously reported incidents or claims please contact us:
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Nationwide Windscreen Services are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
Start my glass claim onlineOr you can contact Nationwide Windscreen Services direct 0333 234 0013
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us.
Call us on 0333 234 0012 to start your claim.
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
We'll need to speak to the Policyholder to make sure they're happy for you to handle the claim for them, so they will need to be present when we speak to you.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You can also view and update existing claim information in MyAccount.
Log in to MyAccountMessage one of our claims experts.
If you have been told a supplier is dealing with your claim, please contact them for an update. You should have received their contact information when registering your claim.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
It's simple and convenient to register your claim online. Log into MyAccount and select Claims to start your claim now, and one of our dedicated claim handlers will get back to you.
Start my claim nowAlternatively, you can call us on 0333 220 2033 to start your claim.
Mon to Fri: 8:00-20:00
Saturday: 9:00-16:00
Sunday: 10:00-16:00
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02)
from both
mobiles and landlines.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.
Please call us on:
0333 220 2047
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02)
from both
mobiles and landlines.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
Autoglass® are our chosen glass specialists. Glass repair and replacements are subject to an excess, which will be confirmed by the provider when you submit your claim. There will be no impact on your No Claims Bonus whether the glass is being repaired or replaced.
Start my glass claim onlineOr you can contact Autoglass direct 0333 220 2025.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
For existing Glass claims please contact Autoglass direct on 0333 220 2025.
This is a 24-hour helpline.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02)
from both
mobiles and landlines.
Find the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
If we told you that Admiral Law are dealing with your claim please click the link below for contact information.
Go to Admiral Law websiteFind the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
If we told you that Auxillis are dealing with your claim please click the link below for contact information.
Go to Auxillis websiteFind the answers to your questions quickly on our interactive
Claims Motor and Van FAQ page
Accidental Damage cover isn't included as standard on all policies, so please check if you have cover before trying to make a claim.
Find out which scenarios you're not covered for.
You must pay an excess for most Home insurance claims. You'll find out more about excesses in this section.
Discover the types of evidence and documentation we may need for our claims experts to process your claim more efficiently.
The quickest way to manage your claim is through MyAccount. You can check the details of your cover, including your excess and any optional extras on your policy, before deciding whether to make a claim.
Log in to my accountHowever if you need to speak to somebody, please call us.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You're not covered for accidental damage caused by the following:
Find more information about these and other exclusions in your policy book.
Accidental Damage cover is available with our Buildings Insurance policy. Depending on the level of cover you choose Accidental Damage may automatically be included as part of the policy. The tables below show further information.
Admiral |
Admiral Gold |
Admiral
|
|
---|---|---|---|
Glass And Sanitary Ware Accidental Damage |
|||
Full Buildings Accidental Damage |
Available | Available |
This covers damage to the building, fixtures and fittings such as:
Accidental Damage is also available with our Contents Insurance policy to cover the contents in your home and garden.
Admiral |
Admiral Gold |
Admiral
|
|
---|---|---|---|
Audiovisual Accidental Damage |
|||
Accidental Breakage Of Mirrors Or Glass |
|||
Full Contents Accidental Damage |
Available | Available |
This covers loss or damage of your contents such as:
Unsure of your excess?
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Accidental Damage | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Accidental Damage | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Accidental Damage | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Accidental Damage | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
To process your claim, we need supporting documentation which may include:
Please have these ready before starting your claim. You can upload pictures and documents via the Existing Claims section on MyAccount.
Escape of water or leaking water is when water leaks out from pipes or appliances in the home, causing damage to your property. These include radiator pipes, central heating systems, washing machines and dishwashers.
If you have Home Emergency or Boiler Emergency cover, please make your claim on our supplier's online portal.
Log in to My AccountAlternatively, call our 24-hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If you're unsure if you have Home Emergency or Boiler Emergency cover, check your policy schedule on MyAccount or in your postal documents if you requested them.
Find out which scenarios you're not covered for.
You must pay an excess for most Home insurance claims. You'll find out more about excesses in this section.
Discover the types of evidence and documentation we may need for our claims experts to process your claim more efficiently.
The quickest way to manage your claim is through MyAccount. You can check the details of your cover, including your excess and any optional extras on your policy, before deciding whether to make a claim.
Log in to my accountHowever if you need to speak to somebody, please call us.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If you are on a Gold or Platinum policy, you will have Trace and Access cover included. This covers the cost of removing and replacing parts of the building when trying to locate a water or oil leak. It doesn't include repairing the source of the leak.
You're not covered for:
Find more information about these and other exclusions in your policy booklet.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Flood | £250 |
Escape of Water | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Storm | £250 |
Escape of Water | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Flood | £500 |
Escape of Water | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Storm | £500 |
Escape of Water | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
To process your claim, we need supporting documentation which may include:
Please have these ready before starting your claim. You can upload pictures and documents via the Existing Claims section on MyAccount.
Sometimes damage happens to your home following bad weather. However, your home isn't covered for damage caused by all weather. A well-maintained home should withstand usual weather conditions.
If you have Home Emergency or Boiler Emergency cover, please make your claim on our supplier's online portal.
Log in to My AccountAlternatively, call our 24-hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If you're unsure if you have Home Emergency or Boiler Emergency cover, check your policy schedule on MyAccount or in your postal documents if you requested them.
Find out which scenarios you're not covered for.
You must pay an excess for most Home insurance claims. You'll find out more about excesses in this section.
Discover the types of evidence and documentation we may need for our claims experts to process your claim more efficiently.
The quickest way to manage your claim is through MyAccount. You can check the details of your cover, including your excess and any optional extras on your policy, before deciding whether to make a claim.
Log in to my accountHowever if you need to speak to somebody, please call us.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You're not covered for damage caused in the following circumstances:
We define a storm as:
Find more information about these and other exclusions in your policy booklet.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Storm | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Storm | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Storm | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Storm | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
To process your claim, we need supporting documentation which may include:
Please have these ready before starting your claim. You can upload pictures and documents via the Existing Claims section on MyAccount.
Please make sure you have reported the theft to the police as we'll require a Crime Reference Number to validate the claim.
If you think your home is unsafe, it would be best for us to speak to you in more detail. Please call our 24 hour helpline:
0333 220 2035If you have Home Emergency or Boiler Emergency cover, please make your claim on our supplier's online portal.
Log in to My AccountAlternatively, call our 24-hour emergency helpline:
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
If you're unsure if you have Home Emergency or Boiler Emergency cover, check your policy schedule on MyAccount or in your postal documents if you requested them.
Find out which scenarios you're not covered for.
You must pay an excess for most Home insurance claims. You'll find out more about excesses in this section.
Discover the types of evidence and documentation we may need for our claims experts to process your claim more efficiently.
The quickest way to manage your claim is through MyAccount. You can check the details of your cover, including your excess and any optional extras on your policy, before deciding whether to make a claim.
Log in to my accountHowever if you need to speak to somebody, please call us.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
You're not covered for:
Find more information about these and other exclusions in your policy booklet.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Theft | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Theft | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
Your excess is the amount you pay towards a claim. It's made up of two parts, the compulsory excess (the amount set by us which can't be changed) and the voluntary excess (the amount you chose when you purchased the policy).
Excess Type | Amount |
---|---|
Theft | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Theft | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
To process your claim, we need supporting documentation which may include:
The loss must be reported to the police. Any mobile phones must be blocked by the service provider.
It is a good idea to ask your service provider to block your mobile phone, if it has been taken.
Please have these ready before starting your claim. You can upload pictures and documents via the Existing Claims section on MyAccount.
The quickest way to manage your claim is through MyAccount. You can check the details of your cover, including your excess and any optional extras on your policy, before deciding whether to make a claim.
Log in to my accountHowever if you need to speak to somebody, please call us.
Mon to Fri: 8:00-18:00
Saturday: 09:00-16:00
Sunday: Closed
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Home Emergency cover includes temporary repairs only. Claims must be reported within 48 hours of discovery.
It's simple and convenient to register your claim online.
Log in to MyAccountClick the link in the ‘Emergency Assistance’ section and a claim handler will get back to you.
Bank Holidays, Christmas and New Year's opening hours
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
It depends on which Home Insurance you have. Boiler Emergency cover is included as standard in our Admiral Gold Home Insurance. Home Emergency cover is included as standard in our Admiral Platinum Home Insurance.
You can also add Home Emergency cover as an add-on when buying Admiral or Admiral Gold policies. If you're unsure, please check your policy schedule in MyAccount or in your postal documents if you requested them.
If you have this cover, please call our 24 hour emergency helpline:
You can make two claims per policy term (up to £500 per claim) for temporary repairs or total failure of your:
Unlimited claims (up to £500 per claim) with Home Emergency Cover which provide temporary repairs for:
Boiler
|
Home
|
|
---|---|---|
Admiral |
Optional |
|
Admiral Gold |
Optional |
|
Admiral Platinum |
Have you spoken to our legal advice team yet? If not, please call the number below to discuss your options:
During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Already spoken to legal advice? Then start your Home insurance claim here:
If the incident start date of your claim is before 1st September 2022 you were insured with our previous supplier Arc Legal, and you may be directed to them.
If you have a voluntary excess to your policy, that amount will be added to the compulsory excesses shown below to provide the total excess value.
Excess Type | Amount |
---|---|
Flood | £250 |
Escape of Water | £500 |
Subsidence | £1,000 |
All other Buildings Claims | £100 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
Flood | £250 |
Escape of Water | £500 |
All other Buildings Claims* | £100 |
*This includes claims for Accidental Damage, Storm, Accidental Loss, Theft, Fire, Underground services, Vandalism or Malicious acts and Escape or loss of oil. The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.
If you have a voluntary excess to your policy, that amount will be added to the compulsory excesses shown below to provide the total excess value.
Excess Type | Amount |
---|---|
Subsidence | £1,000 |
All other Buildings Claims | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
Excess Type | Amount |
---|---|
All other Buildings Claims | £500 |
The total amount you will owe is the Compulsory Excess plus your Voluntary Excess.
If you are claiming for both buildings and contents, you will only pay one excess for the claim.
This will be calculated using the largest excess value from the buildings or contents sections above.