Make a claim:

Landlord Insurance

Is your property safe and secure?

Tell us about your type of claim...

New Claim
Existing Claim

We have three claim options for you to choose from

We have two options for you to help with your existing claim

  • Give us a call

    During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.

    0333 234 9968

    Mon to Fri: 8:00-18:00
    Saturday: 9:00-16:00
    Sunday: Closed

    Bank Holidays, Christmas and New Year's opening hours

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Manage your claim in MyAccount

    You can also view and update existing claim information in MyAccount.

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Landlord Emergency Claim

How to claim

You must call us within 48 hours of discovering the emergency. Landlord Emergency cover includes temporary repairs only.

You can't claim under a new Landlord Emergency policy for the first 7 days of your policy unless you are renewing an existing policy.

We cover boilers and central heating when there is a complete loss of heating and hot water.

We can help if your property is uninhabitable due to total electrical failure, but not power cuts or National Grid issues.

Start your claim online

It's simple and convenient to register your claim online.

Log in to MyAccount

Click the link in the 'Emergency Assistance' section and a claim handler will get back to you.

Or you can call our 24-hour emergency helpline:

0333 234 9984

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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Landlord Legal Protection

Have you spoken to our legal advice team yet? If not, please call the number below to discuss your options:

  • Give us a call

    During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.

    0117 927 1853

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

  • Already spoken to legal advice? Then start your Landlord claim here:

    Start your Landlord Legal Protection claim

    Start your Landlord Legal Protection claim

  • If the incident start date of your claim is before 1st September 2022 you were insured with our previous supplier Arc Legal, and you may be directed to them.

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New Landlord claim

  • Start your claim in MyAccount

    It's simple and convenient to register your claim online. Log into MyAccount and one of our dedicated claim handlers will get back to you.

    Log in to MyAccount

    The quickest way to manage your claim is through MyAccount, however if you do need to speak to somebody directly please call us.

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Give us a call

During opening hours you can speak to somebody directly to discuss you claim. We will endeavour to answer your call as quickly as possible.

0333 234 9968

Mon to Fri: 8:00-18:00
Saturday: 9:00-16:00
Sunday: Closed

Bank Holidays, Christmas and New Year's opening hours

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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General claims number

0333 220 2035
  • Mon to Fri:  08:00 – 21:00
  • Sat:  09:00 – 17:00
  • Sun:  10:00 – 16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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