Bereavement support

Support when a loved one passes

If your loved one has passed, we want to give you all the support we can.

What to do when someone passes away

It's hard to think about the practicalities when you're coping with grief. To make it easier, here's a step-by-step guide of what you need to do next.

Step one: register the death

A medical examiner will confirm the cause of death when your loved one has passed, and then sign a medical certificate.

After that's happened, you need to register the death within five days (or eight days if you live in Scotland).

You can either register the death online, or at any local register office.

The most important thing you'll need is the medical certificate. Ideally, you should also try to bring some more of their identifying documents, like a:

  • birth certificate
  • passport
  • driving licence
  • proof of address
  • their National Insurance number

They'll then provide you with a death certificate.

Step two: arrange the funeral

Once you have a death certificate, you can then arrange the funeral.

The person who passed may have organised a pre-paid funeral plan or have simply left some requests, so it's worth checking their paperwork before organising it.

You can either hire a funeral director or organise it yourself.

Step three: apply for bereavement benefits (optional)

You may be eligible for certain bereavement benefits, depending on the circumstances of the death.

The options available are:

Step four: apply for probate

Probate is the legal right to deal with someone's property and money after they've passed.

Depending on the circumstances, you may need to formally apply for probate before you can start dealing with the finances of the person who's died.

You can apply for probate on the government website.

Step five: deal with their estate

We refer to the money, possessions and property of someone who's died as their 'estate'. This is everything they've laid out in their will.

It may have a named 'executor'. This is the person they've put in charge of organising and managing their estate after they've died.

They'll be responsible for distributing their possessions to the people they've named in their will.

Check out GOV.UK's guide on next steps when someone dies, as well as their tips on where to find bereavement help and support.

Additional support for bereavement

If you need support after bereavement, there are plenty of great charities and organisations out there who can help you through your grief.

The Marie Curie charity offer an extensive collection of bereavement resources. Here are some other places you can go to for support:

How we can help

We understand that the last thing you want to think about is your loved one's insurance or finances after they've passed away.

If they had an Admiral policy, our Customer services team will do everything they can to make the process as easy as possible.

All you need to do is fill in our online bereavement form to let us know the policyholder has passed away. We'll support you every step of the way in resolving their policy.

Fill in our online bereavement form

Contact us

There are different ways you can contact us to find out more about the support available:

If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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Tell us your support needs

Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

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The quickest way to manage your policy and make changes is in MyAccount.

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Email us

If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

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Customer service

Our customer service team are online and ready to chat to you about your query.

Monday to Friday: 7:00am to 10:45pm
Saturday to Sunday: 8:00am to 7:45pm

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Call us

0333 220 2000

Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 4:00pm
Sunday: 10:00am to 4:00pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Write to us

You can write to us at:

Admiral Group
David Street
Cardiff
CF10 2EH

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