Caring responsibilities
You may be a short-term carer or looking after someone long term.
We understand that on top of everything you do as a carer, you might also look after someone's finances or insurance.
Short-term care
Short-term care is, as the name suggests, a temporary situation.
You may have had a friend or family member who has had serious surgery, and you're supporting them through their recovery.
This might be helping them with physical or speech therapy, or it could be managing everyday things like their laundry and meals while they get back on their feet.
Long-term care
Long-term care is when the vulnerable person you’re caring for has a lifelong or chronic illness.
It may even be a degenerative condition, which means it will steadily get worse over time.
This means you could be a carer for a long period of time - years or even decades.
How we can support you
Whether you're a short or a long-term carer, we want to be able to make things as easy as possible for you.
If you're managing the policy on behalf of someone who needs extra support, you can appoint yourself as a trusted contact. This means we'll be able to discuss the policy directly with you.
To appoint yourself as a trusted contact, all you need to do is contact us so we can authorise you and go through the permissions you would like to assign to yourself.
We'll check whether you'd like to apply permissions to all active policies with us (if applicable) or just certain products. We would also need the person to authorise you as a trusted contact.
Permissions include any combination of the following: policy changes, policy updates, updating payment, discussing claims, cancelling the policy.
You can get in contact to chat the situation through with us.
Or you can fill out an extra support webform on behalf of the person you're caring for, so we can work out how to support you both best.
What do I do if their circumstances change?
If the person you’re caring for passes away, we understand it can be very difficult thinking about the next steps.
Head to our bereavement page, where we discuss how we can support you when a loved one passes.
Independent support and advice
There are plenty of organisations that offer extra support for carers, including:
Contact us
There are different ways you can contact us to find out more about the support available:
If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.
More support
We understand there are a lot of circumstances where you may be struggling and need some extra help.
Separation and divorce
If you're going through a separation or divorce, we can help with sorting out any policies you have with us.
Find out moreRetirement
There are different resources available to help you with future planning and managing your finances after retirement.
Find out morePower of attorney
Find out more about the role of a power of attorney and the changes we can make to your policy.
Find out moreSupport with bereavement
Dealing with a death is never easy. We can help take some of the stress away when it comes to sorting out finances and policies.
Let us support you