Income shock is a sudden drop in your income that has negative effects on your life. Income shock can happen for several reasons, including:
Income shock can mean you struggle to pay your bills, which can be very stressful. We also understand that the cost of living crisis can play a role in making income shock worse.
Income shock can be a very unexpected issue, but there are some ways you can financially prepare yourself:
We're here to support customers who might be experiencing income shock and the effect it can have on everyday finances.
if you're experiencing income shock and/or worrying about future payments, let us know by getting in touch as soon as possible. We can offer help and support based on your circumstances.
There are several online resources you can use for help and support with income shock, including:
There are different ways you can contact us to find out more about the support available:
If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.
Head to our Help and support hub to find more resources or check out the links below.
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