Blindness and visual impairment

Support for blind and visually impaired customers

Find out how we provide help for our visually impaired and blind customers.

Blindness and visual impairment in the UK

Blindness and visual impairment are common issues in the UK.

Visual impairment can affect all aspects of someone’s life and can even limit their ability to carry out common tasks, such as driving, using technology and keeping up with finances.

At Admiral, we want to help with some of the difficulties that come with blindness and having a visual impairment.

Support for blindness and visual impairment

If you are blind or have a visual impairment we're always working to support our customers by sending them information in a format that works for them. That includes:

  • Braille
  • large font
  • coloured paper
  • audio file

How to request your communications in a different format

There are different ways you can let us know if you need your communications in a different format.

You can fill out our online form to request an alternative form of product or policy information. Let us know your name, policy number and the address to send it to.

You can also contact us using the contact options listed below.

Adjusting your device's settings

You can use My Computer My Way by AbilityNet, which lets you adjust your device's settings to help make it easier to use.

For example, making the text size larger or changing the colour of the mouse pointer so it's more easily visible.

Contact us

There are different ways you can contact us to find out more about the support available:

If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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Tell us your support needs

Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

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MyAccount

The quickest way to manage your policy and make changes is in MyAccount.

Go to MyAccount
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Email us

If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

Email us now
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Message us

Customer service

Our customer service team are online and ready to chat to you about your query.

Monday to Friday: 7:00am to 10:45pm
Saturday to Sunday: 8:00am to 7:45pm

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Call us

0333 220 2000

Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 4:00pm
Sunday: 10:00am to 4:00pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Write to us

You can write to us at:

Admiral Group
David Street
Cardiff
CF10 2EH

More support

Head to our Help and support hub to find more resources or check out the links below.

Hearing loss support

There are many ways we can communicate with you if you’re deaf, have a hearing impairment or difficulty with your speech.

How we can help

Serious illness support

If you or someone you know has become seriously ill, there are ways we can help make sure your policies are taken care of.

Find the right support

Support for carers

If you’re caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.

Find out more

Retirement

There are different resources available to help you with future planning and managing your finances after retirement.

Find out more