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    • Blindness and visual impairment

    Support for blind and visually impaired customers

    Find out how we provide help for our visually impaired and blind customers.

    Blindness and visual impairment in the UK

    Blindness and visual impairment are common issues in the UK.

    Visual impairment can affect all aspects of someone’s life and can even limit their ability to carry out common tasks, such as driving, using technology and keeping up with finances.

    At Admiral, we want to help with some of the difficulties that come with blindness and having a visual impairment.

    Support for blindness and visual impairment

    If you are blind or have a visual impairment we're always working to support our customers by sending them information in a format that works for them. That includes:

    • Braille
    • large font
    • coloured paper
    • audio file

    How to request your communications in a different format

    There are different ways you can let us know if you need your communications in a different format.

    You can fill out our online form to request an alternative form of product or policy information. Let us know your name, policy number and the address to send it to.

    You can also contact us using the contact options listed below.

    Adjusting your device's settings

    You can use My Computer My Way by AbilityNet, which lets you adjust your device's settings to help make it easier to use.

    For example, making the text size larger or changing the colour of the mouse pointer so it's more easily visible.

    Contact us

    There are different ways you can contact us to find out more about the support available:

    If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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    Tell us your support needs

    Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

    All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

    You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

    Request adjusted documents Tell us what support you need
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    MyAccount

    The quickest way to manage your policy and make changes is in MyAccount.

    Go to MyAccount
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    Email us

    If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

    Email us now
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    Message us

    Customer service

    Our customer service team are online and ready to chat to you about your query.

    Monday to Friday: 7:00am to 10:45pm
    Saturday to Sunday: 8:00am to 7:45pm

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Call us

    0333 220 2000

    Monday to Friday: 8:00am to 6:00pm
    Saturday: 9:00am to 4:00pm
    Sunday: 10:00am to 4:00pm

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Write to us

    You can write to us at:

    Admiral Group
    David Street
    Cardiff
    CF10 2EH

    More support

    Head to our Help and support hub to find more resources or check out the links below.

    Hearing loss support

    There are many ways we can communicate with you if you’re deaf, have a hearing impairment or difficulty with your speech.

    How we can help

    Serious illness support

    If you or someone you know has become seriously ill, there are ways we can help make sure your policies are taken care of.

    Find the right support

    Support for carers

    If you’re caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.

    Find out more

    Retirement

    There are different resources available to help you with future planning and managing your finances after retirement.

    Find out more