Hearing loss

Support for those with hearing loss

Find out how we provide support for customers with hearing loss or deafness.

Our support for hearing loss

We understand that managing your insurance can be challenging if you have hearing loss or if you're deaf. Speaking to us over the phone might not be the most suitable option.

To make things easier, we offer other ways to get in touch such as messaging, email and post.

If you have registered to MyAccount, you may be able to make changes and updates to your policy without having to speak to an advisor.

You can also use our extra support e-form to let us know about any extra support we can provide you that will help improve your experience.

You can find out how to contact us at the bottom of this page.

Relay UK

You can contact us using text relay service, Relay UK, which lets you contact us through a relay assistant. This service can help you make and receive calls in a way that suits your needs.

Add an authorised caller

We can also add an authorised caller to your policy to speak on your behalf. You can choose what access this person has and what they can do on your behalf, and you can remove them at any time.

You must not pay the person for this service. You're still responsible for making sure all policy details are up to date and accurate. We'll send all policy documents to the main policyholder.

Whatever you need, we're here to help in a way that works best for you.

Contact us

There are different ways you can contact us to find out more about the support available:

If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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Tell us your support needs

Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

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MyAccount

The quickest way to manage your policy and make changes is in MyAccount.

Go to MyAccount
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Email us

If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

Email us now
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Message us

Customer service

Our customer service team are online and ready to chat to you about your query.

Monday to Friday: 7:00am to 10:45pm
Saturday to Sunday: 8:00am to 7:45pm

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Call us

0333 220 2000

Monday to Friday: 8:00am to 6:00pm
Saturday: 9:00am to 4:00pm
Sunday: 10:00am to 4:00pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank holidays, including Christmas and New Year's Day, are subject to change.

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Write to us

You can write to us at:

Admiral Group
David Street
Cardiff
CF10 2EH

More support

Head to our Help and support hub to find more resources or check out the links below.

Power of attorney

Find out more about the role of a power of attorney and the changes we can make to your policy.

How does it work?

Visual impairment

We can send you our product and policy documents in Braille, large print, audio or coloured paper if you’re visually impaired.

Find the right support

Caring responsibilities

If you’re caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.

Find out more

Retirement

There are different resources available to help you with future planning and managing your finances after retirement.

Find out more