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    Support for those with hearing loss

    Find out how we provide support for customers with hearing loss or deafness.

    Our support for hearing loss

    We understand that managing your insurance can be challenging if you have hearing loss or if you're deaf. Speaking to us over the phone might not be the most suitable option.

    To make things easier, we offer other ways to get in touch such as messaging, email and post.

    If you have registered to MyAccount, you may be able to make changes and updates to your policy without having to speak to an advisor.

    You can also use our extra support e-form to let us know about any extra support we can provide you that will help improve your experience.

    You can find out how to contact us at the bottom of this page.

    Relay UK

    You can contact us using text relay service, Relay UK, which lets you contact us through a relay assistant. This service can help you make and receive calls in a way that suits your needs.

    Add an authorised caller

    We can also add an authorised caller to your policy to speak on your behalf. You can choose what access this person has and what they can do on your behalf, and you can remove them at any time.

    You must not pay the person for this service. You're still responsible for making sure all policy details are up to date and accurate. We'll send all policy documents to the main policyholder.

    Whatever you need, we're here to help in a way that works best for you.

    Contact us

    There are different ways you can contact us to find out more about the support available:

    If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.

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    Tell us your support needs

    Tap the 'Request adjusted documents' button to let us know if you need your product or policy documents in Braille, large print, on coloured paper or as an audio file.

    All you need to do is fill out a form and tell us which format you need, along with your name, policy number and the address to send it to.

    You can also let us know of any other extra support you need by clicking on the 'Tell us what support you need' button below.

    Request adjusted documents Tell us what support you need
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    MyAccount

    The quickest way to manage your policy and make changes is in MyAccount.

    Go to MyAccount
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    Email us

    If your query isn't urgent, you can contact us using email and we’ll aim to respond within 24-48 hours.

    Email us now
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    Message us

    Customer service

    Our customer service team are online and ready to chat to you about your query.

    Monday to Friday: 7:00am to 10:45pm
    Saturday to Sunday: 8:00am to 7:45pm

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Call us

    0333 220 2000

    Monday to Friday: 8:00am to 6:00pm
    Saturday: 9:00am to 4:00pm
    Sunday: 10:00am to 4:00pm

    Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

    Bank holidays, including Christmas and New Year's Day, are subject to change.

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    Write to us

    You can write to us at:

    Admiral Group
    David Street
    Cardiff
    CF10 2EH

    More support

    Head to our Help and support hub to find more resources or check out the links below.

    Power of attorney

    Find out more about the role of a power of attorney and the changes we can make to your policy.

    How does it work?

    Visual impairment

    We can send you our product and policy documents in Braille, large print, audio or coloured paper if you’re visually impaired.

    Find the right support

    Caring responsibilities

    If you’re caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.

    Find out more

    Retirement

    There are different resources available to help you with future planning and managing your finances after retirement.

    Find out more