We understand that managing your insurance can be challenging if you have hearing loss or if you're deaf. Speaking to us over the phone might not be the most suitable option.
To make things easier, we offer other ways to get in touch such as messaging, email and post.
If you have registered to MyAccount, you may be able to make changes and updates to your policy without having to speak to an advisor.
You can also use our extra support e-form to let us know about any extra support we can provide you that will help improve your experience.
You can find out how to contact us at the bottom of this page.
You can contact us using text relay service, Relay UK, which lets you contact us through a relay assistant. This service can help you make and receive calls in a way that suits your needs.
We can also add an authorised caller to your policy to speak on your behalf. You can choose what access this person has and what they can do on your behalf, and you can remove them at any time.
You must not pay the person for this service. You're still responsible for making sure all policy details are up to date and accurate. We'll send all policy documents to the main policyholder.
Whatever you need, we're here to help in a way that works best for you.
There are different ways you can contact us to find out more about the support available:
If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.
Head to our Help and support hub to find more resources or check out the links below.
Find out more about the role of a power of attorney and the changes we can make to your policy.
How does it work?We can send you our product and policy documents in Braille, large print, audio or coloured paper if you’re visually impaired.
Find the right supportIf you’re caring for a loved one, it can be a struggle to manage their finances too. See how we can make things easier for you.
Find out moreThere are different resources available to help you with future planning and managing your finances after retirement.
Find out more