A privacy policy is a legal document that explains how a company plans to use any personal information they collect about customers.
It covers what type of data we collect, why we collect it and how we might use it.
Personal information can look like a few different things. Really, it's anything that can be used to identify you. For instance, it could be your address or employment status.
We always want to be transparent with you about what data we use, how we collect it, and why we use it.
To provide you with services and products, we sometimes need to collect your personal information. Some examples of information we might need are your:
Sometimes we collect your data through the forms you need to fill out to buy one of our products and services, or when you need to make a claim.
Sometimes it's by using cookies. These are small text files that are used to identify your device as you use a specific website or network.
They're used to recognise users so we can tailor your online experience to your preferences. This might be remembering what you looked at last time you were on our website.
You can choose to decline cookies at any time in your browser settings - although your online experience might be slightly different. Check out our Cookie Policy page.
There are a few ways we might use your personal information, including:
We usually share personal information across companies that sit within the Admiral Group.
Sometimes, we might have to share data outside our Group. Your privacy is always hugely important to us, and we try to minimise the data we share as much as possible.
For example, we might have to check your driving license number with the DVLA or your address against flood databases.
We're also required to share your data if:
This gives you an understanding of some of the ways we might handle your personal identifiable information. For full details, read our Privacy and Security page.
A Subject Access Request (SAR) is when you ask an organisation if they're storing your personal information, and to request copies of the information they have.
It's your right to request this if you want to, as anyone can make a SAR.
Once you've made your request, organisations usually have one month to respond.
At Admiral, we have lots of data protection processes in place to make sure all your personal information is safe.
Like all big companies, we're also subject to the data protection laws of the European Economic Area (EEA) and the UK.
There are a few steps we take to protect your data:
While we do everything we can to keep your data safe, there are some things you can do too like:
There are different ways you can contact us to find out more about the support available:
If you have hearing or speech difficulties, you can use the national text relay service, Relay UK, to act on your behalf. Everything is completely confidential, including the details you share for identification and verification questions.
Head to our Help and support hub to find more resources or check out the links below.
There are plenty of ways that fraudsters can trick you into sharing your details. Here are some of the ways you can stay vigilant online.
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Find out moreAnyone can be the target of a scam. Sometimes, it can be hard to tell the difference between a con and a genuine offer.
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