This is the recommended process for managing your policy.
Log in to my account Register for my account
Extra support?Please select the relevant department below for online options to discuss your existing policy, make changes, and manage payments.
Please be aware we are unable to take card details or card payments on Webchat or Email. Please go to MyAccount or give us a call.
Service Update – Email responses are over 72hrs. Call wait times are up to an hour due to current demand. Please visit MyAccount or webchat for a quicker response.
If you decide to cancel your policy in the first 14 days of cover there will be an administration charge to cover the costs of setting up your policy. After 14 days you will be charged on a daily pro rata basis for the time you have had on cover, plus an administration charge, as long as you haven't made a claim. We will also refund any remaining premium. Information about our administration charges can be found in ‘Your agreement with EUI Ltd’ which is available in the Documents tab of MyAccount.
Single Car – Only the policyholder can cancel the policy.
MultiCar – The policyholder of each vehicle can remove their own vehicle from the policy, or cancel the entire policy. The administrator can remove any vehicle and cancel the policy.
Only named drivers on your Certificate of Motor Insurance are covered to drive your vehicle. You can easily add a driver to your policy, permanently or temporarily, within the Make a Change section in MyAccount. Only the administrator of a MultiCar policy can add a driver in MyAccount, additional policy holders would need to contact us to make this change.
Up to 6 drivers (including the policy holder) can be insured on one vehicle at a time. You can add a named driver to your policy or remove one in the Make a Change section of MyAccount
You’re covered to use your car to sit your driving test. However, you’ll need to make sure anyone else who needs to use the car, including the instructor, is insured to drive. Good luck for your test!
To view, download and print a copy of your Certificate of Motor Insurance follow these simple steps within MyAccount:
Select Documents and then select which vehicle you would like to view the documents for.
You’ll see a list of your most recent documents, under the ‘Document Name’ column, look for Certificate of Motor Insurance.
You can view the document by clicking the download symbol (this can be found under the date column next to each document), your document will open as a PDF.
You can find documents relating to a future change under the ‘Pending’ tab in the Documents section of MyAccount. You’ll see ‘Active’, ‘Pending’ and possibly ‘Expired’ under the Document name column.
Your proof of No Claims Bonus is shown in your Proposal Confirmation. This can be found in the documents section in MyAccount.
You can view the document by clicking the download symbol (this can be found under the date column next to each document).
For a standard policy, you'll need to complete your full policy term without making a fault claim. If you choose to cancel before the year is up, your No Claims Bonus will remain as it was at the start of the policy year.
If you have selected a 10-month policy term you will gain a year’s No Claims Bonus after completing the 10 months without making a fault claim. If you add an additional vehicle to your policy mid term, it only needs to be covered for 90 days to be eligible for a full years worth of no claims bonus.
If a policyholder covered by your policy makes a claim or a claim is made against them, only they are affected. The No Claims Bonus of any other policyholders covered by the same policy won't be affected.
You only need to send this to us if we have requested it. If you need to send us proof of your No Claims Bonus you can do so online here.
You must be a Policyholder of the chosen vehicle or policy Administrator to view the details and documents of a policy; named drivers do not have access to MyAccount.
Telematics customers can access and view their driving dashboard by selecting the ‘Telematics Dashboard’ button next to ‘Your Cover Details’ on the homepage of MyAccount. You may need to first select the relevant policy or vehicle to view 'Your Cover Details'.
You can only view your telematics dashboard once your policy has started and access will cease when the policy expires or is cancelled. Please note that only the Policyholder of the telematics policy is able to view the dashboard.
If you have multiple private cars including camper vans or a classic car (not company or commercial), then it could save you money. Read our guide to find out more about MultiCar.
You can change these in the Payments section of MyAccount.
Click on Payment and then ‘Update payment information’ (which can be found under your card details), follow the steps and enter the required information.
You’ll get a message to tell you if the change is successful.
Direct Debit payments can take 7 to 10 days to clear and show on your bank account, weekends and bank holidays will also delay this.
Your payment will be taken on or after your agreed date so please leave funds available.
Please contact us to change your Direct Debit bank account details.
The renewal date for your policy can be found on your documents, or in the cover details available on the summary page in MyAccount, just select the policy to see the information.
If we already know about the claim before we post your renewal pack, your No Claims Bonus entitlement will have already been amended and your renewal premium revised to take the claim into account.
If you make a claim and we've already posted your renewal pack, we will have to amend your No Claims Bonus entitlement and revise your premium. We will let you know what your new premium is as soon as you notify us about the claim.
Your renewal premium changes every year. Rates may go up or down over the next 12 months but if your information hasn't changed, it’ll never be more than what you’d be quoted as a new customer.
We’ll let you know your new premium before your renewal, so you’ll have the chance to shop around.
Looking to make a change or receive a quote? Simply select 'Make a Change' in MyAccount available 24/7.
Any quotes can be retrieved within 30 days if you're not ready to make the change yet.
Your Certificate of Motor Insurance says whether you can drive other cars under your policy with Third Party Cover. Please check your policy booklet to see when this cover can't be used. You can find this and your Certificate of Insurance in the Documents section of MyAccount.
Provided you’ve let us know about the new vehicle, then you don't need to tell us what time the change will take place. On the day of the changeover, you’re covered in your old vehicle until you step into your new vehicle and start the engine - this can be anytime on the date you have made us aware you are changing the car.
Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.
If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively use our contact us page.
In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.
You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH or use the additional support webform to tell us about your needs.
Please note, an authorised caller can only be added by a current policyholder or policy administrator.
A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.
When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.
Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.
Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.
Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please contact us to see how we can help.
Alternatively you can use our additional support webform.
If you're struggling with your finances, or the increased cost of living, we’ll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.
You may find it useful to seek independent advice if you're struggling with your finances.
Please contact us if you have any concerns.
Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.
You can do this by using our additional support webform.
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