Contact us: Car Insurance

Contact us: Car Insurance

Hi, I'm the Admiral Virtual Assistant, what would you like to do today?

Ask A.V.A.

Contact us: Need more help?

In MyAccount you can:

  • Make changes to your policy - vehicles, addresses and drivers
  • View documents
  • Manage payment details

This is the recommended process for managing your policy.

Log in to my account Register for my account

Save money with MyAccount

Easily make changes to your policy in MyAccount and save money with reduced admin fees. (excludes cancellations & number plate changes).

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Browse the FAQs

Extra support?

Webchat and Email

Please select the relevant department below for our online contact options.

Please be aware we are unable to take card details or card payments on Webchat or Email. Please go to MyAccount or give us a call.


Browse the FAQs

Extra support?

Save money with MyAccount

Easily make changes to your policy in MyAccount and save money with reduced admin fees. (excludes cancellations & number plate changes).

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Log in to my account Register for my account


Browse the FAQs

Extra support?

Existing Customers

Add a car, home, van or landlord to your policy with MultiCover

Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form. Alternatively, you can find the different ways to contact us above.

Authorised callers

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.

You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.

Money worries

Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.

We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.

For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.

For more information on managing debts, visit National Debtline.

Please call us on if you have any concerns.

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