Contact us: Car Insurance

Contact us: Car Insurance

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Contact us: Need more help?

In MyAccount you can:

  • Add a car, home or van to your policy to benefit from Multicover Discounts
  • Make changes to your policy - vehicles, addresses and drivers
  • View documents
  • Manage payment details

This is the recommended process for managing your policy.

Go to my account Browse the FAQs

Save money with MyAccount

If you make changes to your policy in MyAccount you can save money on admin fees. In most cases the fee is reduced from.

Phone admin fee = £26.00
MyAccount fee only £13.00

See full details of our charges and fees.

Browse the FAQs

Extra support?

Messaging and Email

Please select the relevant department below for our online contact options.


Browse the FAQs

Extra support?

Save money with MyAccount

If you make changes to your policy in MyAccount you can save money on admin fees. In most cases the fee is reduced from:

Phone admin fee = £26.00
MyAccount fee only £13.00

See full details of our charges and fees.

Go to my account Browse the FAQs


Browse the FAQs

Extra support?

Existing Customers

Add a car, home, van or landlord to your policy with MultiCover

Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively use our contact us page.

Trusted Contact / Authorised Caller

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH or use the additional support webform to tell us about your needs.

Please note, an authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please contact us to see how we can help.

Alternatively you can use our additional support webform.

Money worries

If you're struggling with your finances, or the increased cost of living, we’ll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.

You may find it useful to seek independent advice if you're struggling with your finances.

Please contact us if you have any concerns.

Extra Support

Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.

You can do this by using our additional support webform.

Pricing


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