Charges and Fees explained

Admiral is a trading name of EUI Limited. As well as your insurance with the Authorised Insurers, you’ve got a separate agreement with EUI Limited who administers the policy. This agreement covers specific insurance intermediary services provided to you on top of the other services EUI Limited may provide on behalf of the Authorised Insurers.

The services and charges applied under this agreement are shown below and will be taken using the payment details you’ve provided.

Cancellation within 14 days

To cancel your cover, please get in touch. If you cancel within 14 days of buying your cover EUI Limited charge to cover the costs of setting up your policy and cancelling it.

You’ll get charged if you cancel before the cover begins but don’t worry about multiple cancellation charges, if you have more than one product with us, we’ll take the highest cancellation charge that applies from the list below.

Vehicle

£25

Vehicle (LittleBox / Safe Driver) - if the unit has been installed

£125

Vehicle (Plug & Drive) – £50.00 will be refunded if unit is returned within 30 days of cancellation

£75

Home

£25

Cancellation after 14 days

If you want to cancel your insurance, please get in touch. If you cancel after the 14 day cooling-off period, but before your cover ends, EUI Limited will charge to cover set up and cancellation costs.

We'll also charge for the time on cover – if you've made a claim the full price for the year will charged. If your policy covers more than one product, we'll choose the highest cancellation charge from the list below. There's also a £5 charge if you've bought any motor Policy Upgrades.

Vehicle

£55.00

Vehicle (LittleBox / Safe Driver) - if the unit has been installed

£155.00

Vehicle (Plug & Drive) – £50.00 will be refunded if unit is returned within 30 days of cancellation

£105.00

Home

£39.50

Voided Policy

If your policy is declared void due to misrepresentation or fraud, EUI Limited will apply an intermediary charge to cover the costs of setting up the policy and confirming the voidance.

Insurance declared void

£80

Removal of an item from your policy

If you want to remove something from your policy, EUI Limited will apply a charge to cover the costs of changing the policy.

If you have more than one item on cover, you may have been given a discount on the total cost, removing any items during the policy term will mean you lose your discount and your overall premium will be adjusted for any remaining items.

Removing one item won’t result in your policy being cancelled but there will be a £5 charge if you’ve included any motor Policy Upgrades.

Vehicle

£29.50 per vehicle

Vehicle (LittleBox / Safe Driver) - if the unit has been installed

£129.50 per vehicle

Vehicle (Plug & Drive) – £50.00 will be refunded if unit is returned within 30 days of cancellation

£79.50 per vehicle

Home

£29.50 per home

Other policy changes

If your policy is re-issued due to changes to your policy, EUI Limited will apply a charge to cover this service.

Change to any motor policy details made online

£9.50

Change to any motor policy details

£25

Change to any property policy details

£19.50

Change to any Vehicle Registration

£5.50

LittleBox / Safe Driver hardware charge (a disconnection / deactivation may also result in an adjustment to your premium)

£100

Change of vehicle (LittleBox Plug & Drive)

£25.00

Change of vehicle (LittleBox Hard Install)

£65.00

Administration charges

Debt administration fee

£15

Referral to Debt Recovery Services

£30

Unpaid / rejected Direct Debit instalment

£7.50

Other charges

Failure to provide proof of your No Claims Bonus within the required time frames

£30

Classic car agreed valuation

£10

Changes made to your policy as a result of inaccuracies in your policy information being identified

£30

LittleBox - Missed appointment/Unable to install charge

£35

Commission

EUI Limited receives a commission from the Authorised Insurers that underwrite your insurance policy. This commission is included in your premium and covers the costs incurred by EUI Limited in arranging and administering your policy, including the costs of dealing with claims. EUI Limited also receives an additional bonus from the Authorised Insurers which is dependent on the underwriting profits they make on the policies arranged and administered. EUI Limited also receives commission from the insurers of the optional add-on products you may have purchased alongside your policy (e.g. Motor Legal Protection, Breakdown Cover or Home Emergency Cover). The commission received is variable and is included in the premium you pay.

Staff Remuneration

EUI Limited remunerates its employees using a combination of fixed and variable rewards that are designed to ensure they act in customers' best interests at all times. All employees receive a base salary and participate in share schemes that are based on overall company performance. In addition, contact centre employees also receive variable financial rewards based on the insurance policies they process, providing they also achieve high levels of customer service. Discretionary non-financial rewards (e.g. additional holidays) may also be given for the same reasons.