Contents Insurance

Protecting all the things that make your house a home

Defaqto

Platinum Contents Cover

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What’s covered? CONTENT ADD-ONS Home Guides

What’s contents insurance?

We know that your belongings are really important to you.

From your furniture and TV to clothes and jewellery, contents insurance helps keep what matters protected.

It covers all your treasured possessions against things like theft, vandalism, fire and water damage.

What does contents insurance cover?

We hope you never need to make a claim. But things can go wrong sometimes, and accidents can happen. Here’s what our contents insurance covers you for.

Storms

If extreme weather damages your belongings, we’ll help to repair or replace them.

Theft or vandalism

We know having your things stolen or vandalised is stressful, especially if there’s been a break-in.

If that happens, we’ll be there to help you get back on track.

Fire and smoke

Cover if a fire or smoke damages your belongings.

Water leaks

Support if you’ve got a water leak that’s damaged your stuff. For example, if you’ve got a burst pipe that’s ruined your sofa.

What doesn’t contents insurance cover?

Unfortunately, your insurance can’t protect everything against loss or damage. Here are a few things your contents cover doesn’t include.

Wear and tear

We don’t cover wear and tear, which is damage that happens slowly over time or from everyday use.

That might be things like worn carpets or your sofa being worn down from use.

Pets and pests

You’re not covered if any pests, like rats or wasps, damage your belongings.

We also don’t cover damage from pets chewing, scratching, tearing, vomiting or any toilet mishaps!

Appliances breaking down

If your appliances break down because of an electrical or mechanical fault, we won’t cover it.

When we say appliances, we mean things like your fridge, TV or dishwasher.

You might have a warranty from when you bought the appliance though, so it’s always worth checking with the manufacturer.

Check your policy documents to find the full list of what we do and don't cover. You can access your policy documents online or by logging in to MyAccount.

Compare our three levels of cover

There are three levels of cover for you to choose from to suit your needs. Insuring your home can be confusing, so we’ve broken down what each level covers below.

Good to know

The table below shows the standard benefits and maximum limits of each level of cover. You can customise these when you get a quote, and add optional cover like Accidental Damage.

Scroll left to view table

Admiral Admiral
Gold
Admiral
Platinum
24-hour helpline
Matching items
Bicycle cover

£350

£350

£350

Money limit

£500

£750

£1,000

Replacement locks or keys

£1,000

£1,000

£1,000

Personal possessions cover Optional Optional

£2,000

Garden contents

£1,000

£2,500

Theft from garages and outbuildings

£5,000

£7,500

Office equipment

£5,000

£7,500

£10,000

Contents temporarily away from home

£5,000

£11,250

Temporary accommodation

£15,000

£20,000

£25,000

Contents sum insured

£75,000

£100,000

£150,000

Occupier’s liability

£1M

£2M

£2M

Personal liability

£1M

£2M

£2M

Already have contents insurance with us? Log in to MyAccount or check your policy book to see what you are and aren’t covered for.

Contents calculator

To make sure you have enough contents cover, you need to know how much your belongings are worth. If you’re not sure, use our handy contents calculator to find out.

calculate my contents

High value items

You might have some things that are worth more than others. For example, an engagement ring or a camera.

A high value item, sometimes known as a high-risk item, is something that’s worth more than £2,000.

If you have a high value item, you’ll need to tell us about it so we can list it on your policy. If you don’t and try to claim for it, we might not cover you for how much it’s actually worth.

Keep your home and car safe under one roof 
with MultiCover Insurance

MultiCover Insurance keeps your home and car covered under one roof.

Multicover insurance

Do I need contents insurance?

Unlike car insurance, contents insurance isn’t a legal requirement. But think about what you’d do if all your belongings were damaged or even destroyed.

Clothes, furniture, tech – you could be looking at thousands of pounds to repair or replace them all.

Contents insurance gives you a safety net, knowing you have us to fall back on if something happens to your treasured possessions.

I'm a homeowner

If you own your home, you might be more likely to need home insurance. It includes buildings and contents insurance.

That means we cover the structure of your home, and your belongings inside it too.

I rent my home

If you rent your home but own your furniture and everything inside it, it’s a good idea to get contents cover for your belongings!

Your landlord will have insurance for the actual building. Plus, any permanent fixtures and fittings.

I'm a landlord

If you rent out your property, contents cover isn’t enough – you need landlord insurance.

If you try to make a claim but haven’t told us you’re renting out the property, we could refuse to pay and even void your policy. That means it was never valid in the first place.

I'm a student

If you're living in furnished accommodation, your landlord will have insurance. This will cover the property and the furniture inside, but not your personal stuff.

Some home insurance policies, like our Gold and Platinum, include ‘contents at university’ cover.

That means your parents' or guardians’ insurance might cover your belongings too. Double check with them to find out.

Admiral

Admiral
Gold

Admiral
Platinum

Contents Sum Insured (eligibility criteria applies)

£100K £125K £150K

Loss of metered water / oil

£1K £1.5K £2.5K

Money limit

£500 £750 £1K

Replacement locks / keys

£1K £1K £1K

Alternative accommodation

£15K £20K £25K

Occupier's Liability

£1M £2M £2M

Legal Liability (Tenants)

£10K £15K £20K

Personal Liability

£1M £2M £2M

Freezer food

£500 £750 £1K

New for old

24-hour emergency helpline

Digital information

£500 £1K £2.5K

Credit card cover

£500 £750 £1K

Contents temporarily away from home

£5K £11,250

Deeds and documents

£3k £3K £3K

Celebration cover

£4K £5K £10K

Theft from garages and outbuildings

£5K £7.5K

Garden contents

£1K £2.5K

Garden plants

£1K £3K £5K

Visitor's belongings

£500 £2.5K

Office equipment

£5K £7.5K £10K

Household removal / temporary storage

Items in a bank

£5K £10K

Employer's / domestic staff liability

£5M £10M

Contents at university

£5K £10K

Contents at nursing home

£5K

Fatal injury benefit

£10K

Temporary accommodation liability

£2M

New purchases

Matching items

This is just a snapshot of what we offer!

Check out the link below for our full list.

HOME INSURANCE ADD-ONS

Home resource hub

Our home resource hub is there to lend you a helping hand. From handy how-to guides to unpicking the ins and outs of your policy, we’ve got it covered.

EXPLORE THE HUB
how much content insurance do i need

How much contents insurance do I need?

Work it out
bicycle ride

Our guide to bicycle insurance

Ride away
Freezer Food

Freezer food and home insurance

Know your stuff

Your questions answered

Still got questions? We’ve got you covered.

Is my mobile phone covered?

Yes, your mobile phone should be covered as standard on your home insurance. But if it’s worth more than £2,000, you’ll need to declare it as a ‘specified item’.

We’ll cover your actual phone, but not any charges. For example, your phone bill for the time it was broken or you couldn’t use it.

Is my kitchen covered?

Buildings insurance covers fitted kitchens.

Your contents insurance covers the belongings in your kitchen, including your furniture, dinnerware, and any furnishings.

Do I need to provide proof of ownership for all my possessions?

If you’re claiming for a damaged item, we might ask for a receipt or proof of valuation that shows how much it’s worth. They need to be from the last three years.

We normally ask for these within 30 days of when you make a claim.

Photocopies or good-quality photos are fine, as long as we can clearly read them! You can either post or email them to us.

Make sure you write your policy number on any document you send us.

How does excess work on contents insurance?

Excess is how much you need to pay when you make a claim. There are two types:

  • Compulsory excess – this is decided by us, and you can’t change it. How much it is depends on which level of cover you have or what you’re claiming for.
  • Voluntary excess – this is an amount you agree to pay if you need to claim, which you chose when you set up your policy. It’s what you pay on top of your compulsory excess. It usually lowers the cost of your monthly payments for your policy. Just make sure you can afford if you do need to claim.

Here’s an example:

  • You make a claim for flood damage worth £1,200.
  • Your compulsory excess is £100.
  • Your voluntary excess is £50.
  • That means you pay £150 towards the claim - £100 and £50.
  • We pay the remaining £1,050.

Remember - if what you're claiming for is less than your total excess, you won't be able to claim.

Are bikes covered?

If your bike’s worth £350 or less, we cover it as standard if it’s in or out of your home.

If your bike’s worth more than £350, you’ll need to tell us about it so we can list it as a ‘specified item’ on your policy.

You’ll also need to make sure you’ve chosen ‘cover away from home’, so it’s insured on the streets too!

For more info, check out our bicycle cover guide.

What is celebration cover?

Celebration cover helps you if something goes wrong during a special event. That includes Christmas, religious festivals, weddings or even the birth of a child.

It covers the cost of gifts and food bought for these events for 30 days before and after the celebration.

Are carpets covered as contents?

Yes, carpets are defined as contents. You’d need to include them when you work out how much your stuff is worth.

If you want cover for accidental damage to your carpets, you’ll need to choose Accidental Damage cover. It’s included as standard if you have our Platinum cover.

Do I need to keep damaged goods for a claim?

Yes, please keep any damaged items as long as it's safe!

We might need to take a look or use them as evidence of ‘proof of ownership’. This is to check that you definitely own the item you’re claiming for.

It could help us sort your claim faster.

Do I need a new policy if I move home?

Yes, you have to tell us before you move.

This is so we can make sure we can move your insurance over to your new home.

If my child is in university, are their contents covered under my insurance?

If you have Gold or Platinum contents insurance with us, yes!

If their things are lost or damaged while they’re temporarily living in student accommodation, we’ll help repair or replace them.

We’ll only pay up to the amount listed in your policy documents.

What’s a single item limit?

A single item limit is the most we’ll pay out for one item that’s damaged, lost or stolen.

For example, if your cover limit is £1,000, we'll only pay up to that amount - even if your item is worth more.

Is my home office covered by my contents insurance?

Yes, it is! That includes your personal items, including:

  • computers
  • keyboards
  • monitors
  • printers
  • photocopiers
  • landline phones
  • office furniture

We have different limits based on which level of cover you have. On our Platinum cover, you can get up to £10,000.



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