Contact us: Van Black Box Insurance

In MyAccount you can:

  • Add a car or home to your policy to benefit from Multicover Discounts
  • Make changes to your policy - vehicles, addresses and drivers
  • View documents
  • Manage payment details

This is the recommended process for managing your policy.

Manage your policy with MyAccount

MyAccount makes viewing and managing your policy online easy.

See full details of our charges and fees.

Log in to my account Register for my account

Extra support?

Please note call wait times can be in excess of 20 mins due to current demand. We recommend you manage your policy online via MyAccount

If you would like to contact us about an existing claim please see our claims page.

Manage your policy with MyAccount

MyAccount makes viewing and managing your policy online easy.

See full details of our charges and fees.

Log in to my account Register for my account


Extra support?
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Frequently Asked Questions

What happens if I change my van?

We’ll remotely deactivate the LittleBox in your old van and arrange installation of a new unit in your new van (charges apply) 

What information does LittleBox collect?

The LittleBox collects information about when the car is used, how far it travels and its location, as well as information on your driving behaviour including speed, acceleration and braking.

How is this information used?

This information is used to analyse your driving behaviour, determine how safe a driver you are, and to verify your policy information such as address and mileage.

Does LittleBox know where I am?

Yes, LittleBox does send location information, but this is not fed through to us in real-time.

How big is LittleBox?

Our units are about the same size as a modern smart phone and are fitted out of sight in your car.

How much does it cost to have LittleBox installed?

There is no additional charge for the first installation.

Do you share the information with any third parties?

We only share the information with those companies required to provide the services under the policy, such as the telematics LittleBox service provider. Information isn't sold to or shared with anyone else.

Is there a restriction on how many miles I can drive?

During your quote just let us know how many miles you will cover over the year, and your premium will automatically include these. If during the year you need to travel further you will need to inform us, so we can increase your mileage to ensure you remain covered. Minimum mileage restriction applies (1,000 miles).

How does LittleBox get installed, do I have to go somewhere?

Our installation team will contact you by phone and text, you just book an appointment with them at that point - an engineer will then come to install LittleBox at a time and place that is convenient for you. Installation takes around 40 minutes.

Who do I contact if I need to re-arrange the installation date?

You will be provided with a number for our installation team and you will be able to re-arrange.

Will I have a curfew with the policy?

No, you can drive at any time of the day or night with no curfew - however frequently driving at risky times, such as after 10pm, may reduce your driving score.

Will I have to pay anything if I do not renew my policy at the end of the first year?

No, if you don't renew there'll be no additional charges. You'll only have to pay the cancellation fee if you cancel before renewal.

How do you know who was driving?

We do not ask you to tell us who is driving the insured vehicle at any particular time. Your driving score will be calculated on overall use of the car, so you will need to make all named drivers aware that they can influence your driving score.

What are the new insurance pricing changes?

These are important changes from the industry regulator, the Financial Conduct Authority (FCA), which will affect companies from January 2022.

The new rules mean that the renewal premium firms offer existing customers will be no higher than the equivalent price that they would offer to a new customer.

The changes have been introduced to help ensure that existing customers who renew their insurance policies are treated the same as new customers.

They’ll affect all motor insurance and home insurance policies as well optional extras, like legal expenses, and will apply to both new customers applying for cover and existing customers considering renewing their insurance.

These changes will apply to all home and motor renewal premiums generated on or after 1st January 2022.

What do the new insurance pricing changes mean for me?

At the time of your motor insurance renewal, we’ll ensure we offer you a price which will be no higher than the price we would offer a new Admiral customer buying the policy through the same sales channel, using the same details.

For example, if you bought your policy over the phone then your renewal price will be charged the same or cheaper than if you were a new customer buying over the phone.

Will the new insurance pricing changes mean my car insurance renewal price will be lower than last year?

Not necessarily. Insurance prices can go up or down for a variety of reasons. Factors such as if you have made a claim in the last year, if your risk has changed (e.g. if you have added another driver to your motor policy), or external factors such as increases in the costs of vehicle repairs can all impact the price of your insurance at renewal.

For more information on how your price is calculated, please click here.

What should I do if I find a cheaper renewal price elsewhere?

Our aim is to always offer you an accurate renewal price. However, if you have received a cheaper price from another firm, please contact our renewals team. Whilst we do not price match, we can look over your renewal offer and check to see if your details have changed from the previous year or if there is anything we can do to provide a more competitive quote.

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Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively use our contact us page.

Trusted Contact / Authorised Caller

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH or use the additional support webform to tell us about your needs.

Please note, an authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please contact us to see how we can help.

Alternatively you can use our additional support webform.

Money worries

If you're struggling with your finances, or the increased cost of living, we’ll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.

You may find it useful to seek independent advice if you're struggling with your finances.

Please contact us if you have any concerns.

Extra Support

Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.

You can do this by using our additional support webform.

Pricing


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