We’re currently experiencing delays in answering calls due to high call volumes.

If you’re a new customer you can get a quote online. Existing insurance customers can log into MyAccount or our Travel Portal

If you need to register a new claim, you can do so online via our Make a Claim page.

We apologise for any inconvenience caused. Please only contact us by phone if your matter is urgent.

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Contact us: Van Insurance

Manage your policy Speak to us online Give us a call

In MyAccount you can:

  • Add a car or home to your policy to benefit from Multicover Discounts
  • Make changes to your policy - vehicles, addresses and drivers
  • View documents
  • Manage payment details

This is the recommended process for managing your policy.

Save money with MyAccount

If you make changes to your policy in MyAccount you can save money on admin fees. In most cases the fee is reduced from:

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Log in to my account Register for my account

Extra support?

Speak to us online

Please select the relevant department below for online options to discuss your existing policy, make changes, and manage payments.

Service Update - Call wait times are in excess of 20 mins.


Extra support?

Save money with MyAccount

If you make changes to your policy in MyAccount you can save money on admin fees. In most cases the fee is reduced from:

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Log in to my account Register for my account


Extra support?
Claims Breakdown call-out

Existing Customers

Add a car, home, van or landlord to your policy with MultiCover

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Existing customers get a discount when they add to their existing policy.

Add a Car/Home

0330 134 3208
  • Mon to Fri:  08:00 – 19:00
  • Sat:  09:00 – 17:00
  • Sun:  10:00 – 17:00

Add a Van

0333 234 0036
  • Mon to Fri:  08:00 – 19:00
  • Sat:  09:00 – 17:00
  • Sun:  10:00 – 17:00

Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

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0333 234 0198

Opening hours

  • Mon to Fri:  08:00 - 19:00
  • Sat:  09:00 - 15:00
  • Sun:  09:30 - 16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank Holidays, Christmas & New Year's opening hours

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0333 234 0078

Opening hours

  • Mon to Fri:  08:00 - 19:00
  • Sat:  09:00 - 15:00
  • Sun:  10:00 - 16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank Holidays, Christmas & New Year's opening hours

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Frequently Asked Questions

How do I make a windscreen claim?

Please visit our Claims page for details on how to make a windscreen claim.

Can I add a van to a Multi-Car policy?

While a MultiCar policy is just for cars, you can insure cars and vans on our new MultiCover policy - you can even add your home! Take a look at

Does van insurance include European cover?

Yes, Admiral Van Insurance comprehensive cover includes up to 90 days' cover for driving in Europe as standard. 

Can I drive other vehicles under my van insurance?

No, the driving other vehicles extension is not available on van insurance.

Is my van insured?

The easiest way to do a van insurance check is to enter the number plate on the Motor Insurer's Database - it's free and tells you if your vehicle's insured as well as confirming the make and model. 

Is van insurance tax deductible?

No - you don't pay VAT on an insurance policy, you pay Insurance Premium Tax (IPT) which can't be reclaimed from HMRC. Read our guide to find out more about IPT 

 

New Vehicle Replacement

Comprehensive Van Insurance policies sold from 1st February 2019 include Vehicle Replacement cover as standard.

If your vehicle is 12 months old or less and you are the first registered keeper and the vehicle:

  • is stolen and unrecovered; or
  • suffers damage which is covered by the policy and the cost of repair is more than 59% of the current UK list price (including VAT)

We will:

  • Replace your vehicle with one of the same make, model and specification

We must gain authorisation from anyone else who has an interest in your vehicle before we can offer this benefit.

If we settle a claim under this section, the lost or damaged vehicle becomes our property.

What is not covered:

  • Any vehicle where the original purchase invoice is not available
  • Any vehicle which was not supplied as new in the UK
  • Any vehicle purchased under a finance or lease agreement where ownership does not pass on to you
  • Vehicles sold as ‘ex demonstrators’ and ‘nearly new’
  • Campervans and Motorhomes

If you do not wish for us to replace your vehicle or a vehicle of the same make, model and specification is not available from stock held in the UK, the most we will pay is the market value at the time of loss (less any excess applicable).

What are the new insurance pricing changes?

These are important changes from the industry regulator, the Financial Conduct Authority (FCA), which will affect companies from January 2022.

The new rules mean that the renewal premium firms offer existing customers will be no higher than the equivalent price that they would offer to a new customer.

The changes have been introduced to help ensure that existing customers who renew their insurance policies are treated the same as new customers.

They’ll affect all motor insurance and home insurance policies as well optional extras, like legal expenses, and will apply to both new customers applying for cover and existing customers considering renewing their insurance.

These changes will apply to all home and motor renewal premiums generated on or after 1st January 2022.

What do the new insurance pricing changes mean for me?

At the time of your motor insurance renewal, we’ll ensure we offer you a price which will be no higher than the price we would offer a new Admiral customer buying the policy through the same sales channel, using the same details.

For example, if you bought your policy over the phone then your renewal price will be charged the same or cheaper than if you were a new customer buying over the phone.

Will the new insurance pricing changes mean my car insurance renewal price will be lower than last year?

Not necessarily. Insurance prices can go up or down for a variety of reasons. Factors such as if you have made a claim in the last year, if your risk has changed (e.g. if you have added another driver to your motor policy), or external factors such as increases in the costs of vehicle repairs can all impact the price of your insurance at renewal.

For more information on how your price is calculated, please click here.

What should I do if I find a cheaper renewal price elsewhere?

Our aim is to always offer you an accurate renewal price. However, if you have received a cheaper price from another firm, please contact our renewals team. Whilst we do not price match, we can look over your renewal offer and check to see if your details have changed from the previous year or if there is anything we can do to provide a more competitive quote.

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Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form. Alternatively, you can find the different ways to contact us above.

Authorised callers

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.

You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.

Money worries

Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.

We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.

For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.

For more information on managing debts, visit National Debtline.

Please call us on if you have any concerns.

Coronavirus Answers

Pricing

Complaint information

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Customer Service

  • Mon to Fri:  09:00 - 18:00
  • Sat:  Closed
  • Sun:  Closed

Bank holidays, Christmas & New year’s subject to change

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Renewals

  • Mon to Fri:  08:00 - 19:00
  • Sat:  09:00 - 16:45
  • Sun:  09:00 - 15:45

Bank holidays, Christmas & New year’s subject to change

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