Contact us: Travel Insurance
In your Travel Portal you can:
- Make Changes to your policy
- View Documents
- Retrieve a quote 24/7
- Register a Claim
Log in to the portal Register for the portal
Extra support?Webchat and Email
If you need to give new card details or if you'd like to make a payment you will need to call us.
We are currently unable to discuss Travel Claims on Webchat so to get in touch with the claims team, please choose another method of contact.
Extra support?Call wait times can be up to an hour due to current demand, so new policies can only be purchased online.
Before getting in touch we recommend you check for answers to questions in our FAQ's and you can manage your policy online via the Travel Portal.
To avoid waiting for your call to be answered, please email us and we will aim to respond within 48 hours.
Log in to the portal Register for the portal
Extra support?
Claims
Frequently Asked Questions
Am I insured to travel abroad?
Your policy covers you as described in your current Certificate of Motor Insurance for events occurring in:
- Great Britain,
- Northern Ireland,
- the Isle of Man and Channel Islands,
- any other country which is a member of the European Union,
- Norway, Switzerland, Iceland and Croatia.
The car is also covered while being transported by air, sea or rail between these countries.
Your current Certificate of Motor Insurance allows for a maximum of 30 consecutive days in any one trip, and up to a maximum of 90 days in a year. International travel is only valid for the above named countries.
You don't need to call us if you are taking your car to any of these countries, but you do need to take your Certificate of Motor Insurance.
The UK government has confirmed that Green Cards are no longer required to drive in:
- Countries in the European Union (EU)
- Countries in the European Economic Area (EEA)
- Andorra
- Bosnia & Herzegovina
- Serbia
- Switzerland
Admiral does not supply Green Cards for any other country
What is your definition of Europe?
When we refer to Europe, we are referring to the following countries and territories: Albania, Andorra, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Egypt, Estonia, Finland (including Aland), France (including Corsica), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (including Sardinia and Sicily), Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway (including Svalbard), Poland, Portugal (including Azores and Madeira), Republic of Ireland, Romania, Russia (West of Urals), San Marino, Serbia, Slovakia, Slovenia, Spain (including the Balearic and Canary Islands), Sweden, Switzerland, Tunisia, Turkey, Ukraine, The United Kingdom (including Channel Islands and Isle of Man), Vatican City.
Does travel insurance cover natural disasters?
Cover for catastrophes including fire, storm, lightning, avalanche, landslide, explosion, hurricane, earthquake, volcanic activity including ash cloud, flood, tidal wave, tsunami, medical epidemic or pandemic are all included as standard on our Gold and Platinum policies. This cover is not included in our Admiral level policy.
Extra Support
Accessibility
Bereavement
Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.
If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form. Alternatively, you can find the different ways to contact us above.
Authorised callers
In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.
You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.
Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.
Power of attorney
A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.
When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.
Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.
Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .
Health
Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.
Money worries
Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.
We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.
For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.
For more information on managing debts, visit National Debtline.
Please call us on if you have any concerns.
What should I do if I can’t pay due to financial difficulties?
Connect with one of our friendly agents who will look at options available to support you as best we can.