Contact us: MultiCover Insurance
Frequently Asked Questions
How many years am I tied in to the policy?
The cover lasts 12 months and you can choose to renew at the end of year as normal.
Will my No Claims Bonus be affected if I make a claim for my home on the MultiCover policy?
No, any claim you need to make for your home will not affect the No Claims Bonus of any of the cars or vans on your cover.
If I take out a MultiCover policy will I have to cancel my existing policies?
No, you won't need to cancel your car and home insurance until they are due for renewal and then they'll simply join your MultiCover policy.
Do the cars or vans need to be registered at the same address as the home insurance policy?
Immediate family can live at different addresses and will each build up their own No Claims Bonus.
How many cars and homes can I add to the policy?
If you are doing an online quote you can add one home and seven cars. If you would like to add more cars or additional properties, please call one of our friendly agents on 03301 343 208.
Who pays if there’s more than one person on the policy?
The policy administrator is responsible for looking after the policy paperwork and payment, but each policyholder has access to their own customer portal, allowing them to check the price for their car or home, their documents and update information.
Can all policyholders and named drivers make changes or claims on the policy?
Yes, while you have one policy administrator named on the account to look after the paperwork and communications, any policyholder and named driver can call us to make a claim or make a change to the details. Named drivers can only make changes to their own car or home.
What do you class as immediate family?
Immediate family includes a person’s partner, parents, grandparents, children, grandchildren, brothers and sisters, mother in law and father in law, brothers in law and sisters in law, daughters in law and sons in law. Adopted, half, and step members are also included in immediate family.
How can I pay for my MultiCover policy?
You can choose to pay monthly through Direct Debit, or annually with a single payment.
What are the new insurance pricing changes?
These are important changes from the industry regulator, the Financial Conduct Authority (FCA), which will affect companies from January 2022.
The new rules mean that the renewal premium firms offer existing customers will be no higher than the equivalent price that they would offer to a new customer.
The changes have been introduced to help ensure that existing customers who renew their insurance policies are treated the same as new customers.
They’ll affect all motor insurance and home insurance policies as well optional extras, like legal expenses, and will apply to both new customers applying for cover and existing customers considering renewing their insurance.
These changes will apply to all home and motor renewal premiums generated on or after 1st January 2022.
What do the new insurance pricing changes mean for me?
At the time of your motor insurance renewal, we’ll ensure we offer you a price which will be no higher than the price we would offer a new Admiral customer buying the policy through the same sales channel, using the same details.
For example, if you bought your policy over the phone then your renewal price will be charged the same or cheaper than if you were a new customer buying over the phone.
Will the new insurance pricing changes mean my car insurance renewal price will be lower than last year?
Not necessarily. Insurance prices can go up or down for a variety of reasons. Factors such as if you have made a claim in the last year, if your risk has changed (e.g. if you have added another driver to your motor policy), or external factors such as increases in the costs of vehicle repairs can all impact the price of your insurance at renewal.
For more information on how your price is calculated, please click here.
What should I do if I find a cheaper renewal price elsewhere?
Our aim is to always offer you an accurate renewal price. However, if you have received a cheaper price from another firm, please contact our renewals team. Whilst we do not price match, we can look over your renewal offer and check to see if your details have changed from the previous year or if there is anything we can do to provide a more competitive quote.
Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.
If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form. Alternatively, you can find the different ways to contact us above.
In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.
You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.
Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.
Power of attorney
A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.
When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.
Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.
Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .
Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.
Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.
We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.
For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.
For more information on managing debts, visit National Debtline.
Please call us on if you have any concerns.