Existing Customers

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form. Alternatively, you can find the different ways to contact us above.

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.

You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.

Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.

We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.

For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.

For more information on managing debts, visit National Debtline.

Please call us on if you have any concerns.

What should I do if I can’t pay due to financial difficulties?

Connect with one of our friendly agents who will look at options available to support you as best we can.

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