SERVICE UPDATE [07/04/2020]

Thank you for your support and patience while we take measures to protect our staff, due to Coronavirus.

We are open for business and here for you. Our call waiting times are currently much longer than usual (approximately 30 mins) so you may prefer to call us only if urgent. We are continuing to prioritise calls for existing customers and new claims, for example, if you’ve been involved in an incident and your car’s undriveable, or your home’s uninhabitable.

For your other options, please see our homepage.

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Contact us: MultiCover Insurance

In MyAccount you can:

In MyAccount you can make changes, view documents and manage payment details. Due to Coronavirus measures in place, this is the recommended process for managing your policy.

Money Saving Tip

Save money with reduced admin fees by making policy changes in MyAccount

(excludes cancellations & number plate changes).

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Log in to my account Register for my account

Extra support?

Speak to us online

Please select the relevant department below to discuss your existing policy, make changes and manage payments.

Service Update – 07/04/20 - Webchat wait times are currently 90secs and email responses 2hrs. Call wait times are in excess of 30 mins.

If you would like to contact us about a an existing claim please see our claims page.


Extra support?

Please note call wait times can be in excess of 30 mins due to current demand. We recommend you manage your policy online via MyAccount or should only contact if something needs to be actioned in the next 1 to 3 days

If you would like to contact us about a an existing claim please see our claims page.

Money Saving Tip

Save money with reduced admin fees by making policy changes in MyAccount

(excludes cancellations & number plate changes).

Phone admin fee = £25.00
MyAccount fee only £9.50

See full details of our charges and fees.

Log in to my account Register for my account


Extra support?
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Frequently Asked Questions

How many years am I tied in to the policy?

The cover lasts 12 months and you can choose to renew at the end of year as normal.

Will my car No Claims Bonus be affected if I make a claim for my home on the MultiCover policy?

No, any claim you need to make for your home will not affect the No Claims Bonus of any of the cars on your cover.

If I take out a MultiCover policy will I have to cancel my existing policies?

No, you won't need to cancel your car and home insurance until they are due for renewal and then they'll simply join your MultiCover policy.

Do the cars need to be registered at the same address as the home insurance policy?

Immediate family can live at different addresses and will each build up their own No Claims Bonus.

How many cars and homes can I add to the policy?

If you are doing an online quote you can add one home and seven cars. If you would like to add more cars or additional properties, please call one of our friendly agents on 0330 134 3208.

Who pays if there’s more than one person on the policy?

The policy administrator is responsible for looking after the policy paperwork and payment, but each policyholder has access to their own customer portal, allowing them to check the price for their car or home, their documents and update information.

Can all policyholders and named drivers make changes or claims on the policy?

Yes, while you have one policy administrator named on the account to look after the paperwork and communications, any policyholder and named driver can call us to make a claim or make a change to the details. Named drivers can only make changes to their own car or home.

What do you class as immediate family?

Immediate family includes a person’s spouse, parents, grandparents, children, grandchildren, brothers and sisters, mother in law and father in law, brothers in law and sisters in law, daughters in law and sons in law. Adopted, half, and step members are also included in immediate family.

How can I pay for my MultiCover policy?

You can choose to pay monthly through Direct Debit, or annually with a single payment. 

Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively phoning us on .

Authorised callers

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.

You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.

Money worries

Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.

We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.

For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.

For more information on managing debts, visit National Debtline.

Please call us on if you have any concerns.