We’re currently experiencing high call volumes so it may take us longer than usual to answer your call.

Car and Home new customers – We’ll be with you as soon as possible or you may prefer to get your quote and cover online. 

Car and Home existing customers – Call wait times are up to an hour so we are prioritising changes required in the next 1-3 days. We recommend you update your policy in MyAccount or get in touch via webchat.

We’re sorry for any inconvenience caused and thank you for your patience.

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Contact us: Personal Finance

Submit an application

We’ve paused new loans but we’ll be back soon.

Discuss an existing agreement

Our friendly team are waiting to handle any questions you have about your existing agreement.

Go here to contact us

General Enquiries

Our friendly team are waiting to handle any questions you may have.

Go here to contact us

Having trouble paying back your loan

Contact us here as soon as you can or visit our payment help page for more information.

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Frequently Asked Questions

I’m struggling to pay my Admiral loan – what shall I do?

Give us a call as soon as you can on 0333 234 6009 or visit our payment help page for more information.

I've taken out an Admiral loan - how long does it take to come through?

Once the loan is approved and the agreements signed, the money will go into your bank account between 12:00 and 17:00 on the third working day.

Can I take a payment holiday?

Sorry, we don’t offer this service at the moment but it’s something we’re looking into.

Can I pay off my loan early?

You can repay the loan in full - or part - at any stage of the lifetime of the loan. When you settle your loan in full, we charge an additional amount equivalent to up to 58 days of interest at the rate of interest specified on your loan contract.

I've got an Admiral loan - how can I change my payment date?

You can change your payment date by phoning our customer service team on 0333 234 6007. Please note you can only change this once you have made your first payment.

How long does Admiral take to the pay the dealership for my car?

If you choose our PCP or HP options, we pay the dealer directly. As soon you give us the dealership details we will contact them, verify their details and pay them – this usually takes a couple of hours but can take as long as one working day.

I’ve already got an Admiral loan, can I borrow more?

We don’t offer top up loans at the moment. However you could apply for another Admiral loan, as long as you have had your original Admiral loan for over six months and have a good history of repayment. Until you apply, we can’t confirm whether you will be approved for another Admirlal loan.

Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively phoning us on .

Authorised callers

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you.

You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

Please call us on to set up an authorised caller. An authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please call us on .

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please call us on to see how we can help.

Money worries

Many people face financial worries at some point in their lives. Getting help and advice as soon as possible can help make sure the problem doesn't get any worse.

We're committed to treating our customers fairly when they're struggling, and we'll do our best to help you if you think you might be having financial problems.

For example, if you know your direct debit payment won’t clear, we may be able to change the payment date to suit you better.

For more information on managing debts, visit National Debtline.

Please call us on if you have any concerns.