We know some of our customers have different needs or a disability that may affect how they deal with us. Here are some of the ways that we may be able to support you.

Visual impairment (Braille, large print and audio)

We can send product and policy literature to you in Braille, large print, or as an audio file. To make a request, please contact us on loans@admiralfinancialservices.co.uk or 0333 234 6007 with the document and format you need, along with your name, agreement number and the address to send it to.

Hard of hearing

We have several ways you can contact us to manage your loan if you are deaf or hard of hearing:

1. Chat with one of our agents via Messaging
2. Email
3. Write to us at: Admiral Group, David St, Cardiff CF10 2EH

Losing someone close to you is really difficult, and the last thing you want to think about is their finances when you're grieving. We're here to support you through this and make the process as easy as possible for you.

The quickest and easiest way to let us know that you've lost someone is to complete our online form. If you'd prefer to speak to us, you can call our Bereavement Team on 0808 189 5122 or you can email us.

Notify us online here

In certain situations, such as if you're not a fluent English speaker, you may need to set up an authorised caller who can deal with your loan for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it'll still be your responsibility to make sure all policy details are up to date and accurate. All documents will still be sent to the loan account holder.

You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH

Please note, an authorised caller can only be added by a current policyholder or policy administrator.

A power of attorney is a legal document that lets a person (the 'donor') appoint one or more others (known as 'attorneys') to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we'll contact the attorney to let them know we've received it and the loan has been updated. We'll also write to the loan account holder confirming the attorney can deal with the loan on their behalf.

Please send power of attorney documents with your agreement numberto Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.

Health issues can affect us at any stage of our lives. If you feel you need additional support with your loan due to a health concern, please contact us to see how we can help.

If you're struggling with your finances, or the increased cost of living, we'll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.

You may find it useful to seek independent advice if you're struggling with your finances.

• MoneyHelper have a debt advice locator and other links to free advice and tools, to make it easier for you to find the right help.
• The Financial Conduct Authority have information on dealing with the financial impact of the rising cost of living.

Please contact us if you have any concerns.

Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.

You can do this by using our additional support webform.

How to make a complaint

Our guide to handling your complaint