Lifestyle Guides

Personal loan FAQs

Find out everything you need to know about your Admiral personal loan


Whether you're shopping for a loan or have already taken one out, we've answered the most common customer questions around loans. 

Will I be accepted for an Admiral loan?

Every loan is assessed on an individual basis, taking into account the amount you want to borrow, your personal and financial circumstances, and credit history. Until you've applied for a loan, we can't confirm if you'll be eligible for a loan with Admiral.

Who can apply for an Admiral personal loan?

To be eligible for a loan you must:

  • Be a permanent resident of England, Wales or Scotland
  • Have lived in the UK for at least three years
  • Be aged between 18 and 74 and won't be 75 or over at the end of the loan term
  • Be in employment or retired and have a minimum annual income of £10,000
  • Not have had any County Court Judgements (CCJs) in the last three years
  • Not have been made bankrupt, had any Debt Relief Orders or gone through Individual Voluntary Arrangements in the last six years
  • Own a UK bank account

Can I apply for a joint loan?

We don't currently offer joint loans. However, there are other lenders in the market who may be able to offer a joint loan.

What is APR?

APR stands for Annual Percentage Rate. This is the total charge for the loan including fees and interest expressed as a percentage. The APR you're offered may differ from the representative example displayed, you’ll be able to know the exact APR, personalised to you, once you have completed a soft search quote with us. Read our guide for more about what is APR

What can I take out a loan for?

You could use a loan to:

  • Make a big purchase, like a new car
  • Make improvements to your home
  • Pay for further education
  • Consolidate your existing debts into one loan

We don't offer loans to cover daily living expenses such as bills and food. If you're struggling, consider contacting Citizen's Advice or the Money Advice Service.

How long does an Admiral Loan take to come through?

Once you've been approved and signed the agreement, the money will go into your bank account between 12:00 and 17:00 on the third working day.

During your loan application

What 'personal circumstances' affect the loan rate I'm offered?

The APR and interest rate we offer are determined by the personal and financial details you give, along with an independent verification of your credit and repayment history, using information held by credit reference agencies such as Experian, Call credit and Equifax.

How do I find out what my APR will be?

You can find out if you’re eligible for a personal loan and the APR rate that we can offer you by completing a quote today. Your credit file will not be impacted unless you continue to complete a full application, in this case, a hard footprint will be left on your credit file.

Why have I been declined a loan?

All applications are assessed using your personal details and information provided by a Credit Reference Agency. Unfortunately, not every application will meet our business criteria. Below are a few potential reasons we may be unable to offer you car finance:

  1. Credit rating – your application might have been unsuccessful due to information on your credit file held by credit reference agencies
  2. Affordability – as a responsible lender, we need to make sure if we're lending money, customers can afford to pay it back; so maybe you haven't met our affordability rules
  3. Business rules – loan companies use rules known as 'underwriting criteria' based on risk and business strategy to help decide whether to offer a loan; so, you may not have met our underwriting criteria at this time

If you'd like to know what information is held by the credit reference agencies you can contact them directly:


TransUnion International UK Limited

Existing loan customers 

I've got an Admiral loan – can I top it up with a top-up loan?

Sorry, we don't offer top-up loans at the moment.

I've already got an Admiral loan, can I take out another Admiral loan?

You could apply for another Admiral loan, as long as you've had your original Admiral loan for more than six months and have a good history of repayment. Until you apply, we can't confirm whether you will be approved for another Admiral loan.

Can I view my account online?

Yes, you can now access your account online. To view or make changes to your agreement simply go here to create an account. We're continuously making improvements to our website so look out for brand new features.

I've got an Admiral loan – how can I change my payment date?

Sorry but you can't change the payment date within your first month. After the first month, you can change it by phoning our customer services team on 0333 234 6007.

I've got an Admiral loan – how can I increase or decrease the amount I pay every month?

Give us a call on 0333 234 6007 to discuss changing your payment amounts.

Can I pay off my loan early?

You can repay the loan in full - or part - at any stage of the lifetime of the loan. When you settle your loan in full, we charge an additional amount equivalent to up to 58 days of interest at the rate of interest specified on your loan contract.

Struggling to Make Payments

What support can Admiral offer if I’m experiencing financial difficulties?

We want to do the best we can to support you if your circumstances change. There’re a few ways we can help if you’re unable to make your usual monthly payments.

To help us understand your current circumstances and what you’re able to afford, please complete our contact form. Alternatively, you can call us on 0333 234 6009..

Where can I obtain free independent advice?

If you require assistance regarding your finances, free independent help and advice can be obtained from the following organisations and charities. You may be able to get face-to-face advice from some of these organisations.

  • Money Advice Service - 0800 138 7777 -  
  • National Debt Line - 0808 808 4000 -  
  • StepChange Debt Charity - 0800 138 1111 -   
  • Citizens Advice - 03444 77 20 20 -   

Alternatively, useful information can also be found on 

Will any support you offer impact my credit file?

This depends on what support is provided. When determining what support is appropriate, we‘ll advise you of any potential impact to your credit file. 

What is a Payment Holiday?

If you’re impacted financially due to Coronavirus, we may be able to offer a Payment Holiday. This applies to customers who contact us up to and including the 31st October 2020.  If you've been financially affected by COVID-19 and you wish to enquire about a payment holiday, please complete our contact  form and we’ll aim to respond within 3-4 working days. If we agree to provide either a payment holiday or reduced payment arrangement due to Coronavirus, it’s important to make you aware that:

  • Interest will continue to be charged, and the length of your agreement will be extended in line with the number of deferred payments. 
  • Your balance will be reducing at a slower rate, and therefore you’ll pay more overall. 
  • This will not be reported on your credit file, however lenders may consider alternative information when assessing lending decisions in the future.