Contact us: Admiral Live
In MyAccount you can:
- Make changes to your policy - vehicles, addresses and drivers
- View documents
- Manage payment details
This is the recommended process for managing your policy.
Log in to my account Register for my account
Extra support?Webchat and Email
Please select the relevant department below for our online contact options.
Extra support?
Our friendly team are waiting to handle any questions you have about our products or your policy.
Installation Queries
Plug & Drive (self install)
If you are receiving a device in the post, please call
Mon to Fri: 8:00–19:00
Saturday: 9:00–17:00
Sunday: 9:30–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
LittleBox (Hard install)
For LittleBox Hard Install customers looking to discuss their installation appointment, please call
Mon to Fri: 8:00–19:00
Saturday: 9:00–17:00
Sunday: 9:30–16:00
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Frequently asked questions
Are there any eligibility criteria for having a LittleBox?
LittleBox can be great for any safe driver looking to save money on their car insurance, there are just a few things you need to make sure suit you:
- Your car needs to be worth at least £250
- You'll need to drive at least 1,900 miles annually
- Your car must have been manufactured in the last 15 years
Can I drive my car before LittleBox is installed?
Yes, you can drive as soon as your cover starts. The LittleBox will be installed within 30 days of policy purchase.
What information does LittleBox collect?
The LittleBox collects information about when the car is used, how far it travels and its location, as well as information on your driving behaviour including speed, acceleration and braking.
Extra Support
Accessibility
Bereavement
Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.
If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively use our contact us page.
Trusted Contact / Authorised Caller
In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.
You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH or use the additional support webform to tell us about your needs.
Please note, an authorised caller can only be added by a current policyholder or policy administrator.
Power of attorney
A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.
When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.
Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.
Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.
Health
Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please contact us to see how we can help.
Alternatively you can use our additional support webform.
Money worries
If you're struggling with your finances, or the increased cost of living, we’ll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.
You may find it useful to seek independent advice if you're struggling with your finances.
- MoneyHelper have a debt advice locator and other links to free advice and tools, to make it easier for you to find the right help.
- The Financial Conduct Authority have information on dealing with the financial impact of the rising cost of living.
Please contact us if you have any concerns.
Extra Support
Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.
You can do this by using our additional support webform.