Contact us: Admiral Live

In MyAccount you can:

  • Make changes to your policy - vehicles, addresses and drivers
  • View documents
  • Manage payment details

This is the recommended process for managing your policy.

Manage your policy with MyAccount

MyAccount makes viewing and managing your policy online easy.

See full details of our charges and fees.

Log in to my account Register for my account

Extra support?

Messaging and Email

Please select the relevant department below for our online contact options.


Extra support?

Our friendly team are waiting to handle any questions you have about our products or your policy.


Installation Queries

Plug & Drive (self install)

If you are receiving a device in the post, please call

0333 220 2011

Mon to Fri: 8:00–19:00
Saturday: 9:00–17:00
Sunday: 9:30–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank Holidays, Christmas and New Year's opening hours

LittleBox (Hard install)

For LittleBox Hard Install customers looking to discuss their installation appointment, please call

0333 130 0966

Mon to Fri: 8:00–19:00
Saturday: 9:00–17:00
Sunday: 9:30–16:00

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Bank Holidays, Christmas and New Year's opening hours


Manage your policy with MyAccount

MyAccount makes viewing and managing your policy online easy.

See full details of our charges and fees.

Extra support?

Your questions answered

show

Connected car and telematics

What is a connected car?

A connected car has a built-in system that connects to other services or devices via a network allowing you to use wireless features, usually from a smartphone app. For your Ford vehicle, this is the FordPass app.

How is a connected car used for telematics?

Your connected car collects driving data that, with your agreement, is used to build a personalised driving score to potentially decrease your insurance premium.

How much does it cost to set up a vehicle for telematics?

Eligible vehicles have the capability built in, so it won't cost you anything as you don't need any third-party software or hardware installed.

What happens if I select “No” on the dashboard request screen'?

If you reject the data request, we can't view or analyse your driving data and you'll lose your Admiral Insure Live discount. If you accidentally select “No”, please call 03337 777384 and we'll reset the request for you.

show

How my data is used

How do I share my data?

Once you've agreed, download the FordPass App and a notification on your dashboard will ask for confirmation to turn data sharing on.

What data is going to be collected?

We'll collect data including your location and how you drive, for example mileage travelled, speed, acceleration. We collect other driving and vehicle use data; more information is in your Policy Book.

Will you collect data when other drivers are using the vehicle?

Your driving score is calculated on overall use of the vehicle. We don't know who's driving, meaning we can't exclude data when other people drive the vehicle.

Will my named drivers get a score?

Your named drivers impact the overall score and aren't scored individually.

How is this data used?

We analyse the data to generate a driving score based on how safe you drive which is then used to help calculate your renewal price.

Will you use my data for a claim if I have an accident?

Data will be collected and may be used to help investigate a claim.

Do you share the data with third-party companies?

We only share information with companies who need the data to provide the services under the policy. Please check our Privacy Policy for more information.

Do you share my data with the police?

We only share data with the police if we're requested by law, linked to a criminal case.

What smartphones are compatible with the FordPass app?

  • Apple iPhone 5s or newer with Apple iOS 12.2 or newer.
  • Android smartphone with Android OS 8.0 or newer.
show

Cancellation and Renewal

I would like to cancel my policy

If you wish to cancel your policy you should contact us to notify us.

Once you have done this, you should revoke permission for us to receive the data at the time your cover ceases. If you forget to do this, the data collection will automatically be cut within 10 days, but data may still be recorded during this 10-day period.

You will be charged the following fees:

  • For cancellation within 14 days of the policy start date - £25
  • After 14 days of the policy start date - £55

What happens if I cancel my policy mid-term or at renewal?

When your policy is cancelled, we'll stop data collection within ten days. You can also turn data sharing off manually within your vehicle. If you do this, we'll remove the Admiral Insure Live discount from your policy. Please check your agreement document for any cancellation charges.

Can I drive my car before accepting to share my data?

You'll be covered under your connected car policy, from the policy start date, but you will need to consent to sharing data with us, within 15 days of the start date.

show

Restrictions

Is there a restriction on how many miles I can drive?

There are no mileage restrictions. You'll still be asked for an accurate annual mileage as with any motor insurance policy.

Is there a curfew?

There is no curfew, but regular night-time driving will affect overall score.

Extra Support

Accessibility

Bereavement

Dealing with the loss of a loved one can be very difficult. As well as the emotional upheaval of coping with a death, you may have financial matters to take care of.

If you’ve just lost a loved one who had, or was named on, an Admiral insurance policy, you can let us know by filling out our online form or alternatively use our contact us page.

Trusted Contact / Authorised Caller

In certain situations, such as if you’re not a fluent English speaker, you may need to set up an authorised caller who can deal with your insurance policy for you. You can choose what access this person has and what they can do on your behalf, and you can cancel it at any time. You must not pay the person for this service and it’ll still be your responsibility to make sure all policy details are up to date and accurate. All policy documents will still be sent to the policy administrator.

You can contact us to set up an authorised caller. Alternatively you can write to us at Admiral Group, David St, Cardiff CF10 2EH or use the additional support webform to tell us about your needs.

Please note, an authorised caller can only be added by a current policyholder or policy administrator.

Power of attorney

A power of attorney is a legal document that lets a person (the ‘donor’) appoint one or more others (known as ‘attorneys’) to help them make decisions or to make them on their behalf. You may choose to do this if your health or circumstances change.

When we receive the power of attorney document, we’ll contact the attorney to let them know we’ve received it and the policy has been updated. We’ll also write to the policyholder confirming the attorney can deal with the policy on their behalf.

Please send power of attorney documents with your policy number to Admiral Group, David St, Cardiff CF10 2EH.

Citizens Advice or a solicitor can help set up the power of attorney and make sure you have the documents we need. If you have any further queries about adding a power of attorney to your policy please send us an email or contact us.

Health

Health issues can affect us at any stage of our lives. If you feel you need additional support with your insurance policy due to a health concern, please contact us to see how we can help.

Alternatively you can use our additional support webform.

Money worries

If you're struggling with your finances, or the increased cost of living, we’ll do our best to help you. Please contact us to discuss how we can support. You can also contact us using our additional support webform.

You may find it useful to seek independent advice if you're struggling with your finances.

Please contact us if you have any concerns.

Extra Support

Please let us know if you have any support needs or accessibility requirements that we should be aware of when servicing your policy. For example, if you have experienced a significant life event or your personal circumstances mean that you need extra support from Admiral.

You can do this by using our additional support webform.

Pricing


marin_tracker