Our planned upgrades, explained
These upgrades are intended to improve the functionality of our systems to provide better service for our customers. We're sorry for any inconvenience this causes, and we understand if you have questions. Please refer to the Frequently Asked Questions below.
Between 6pm on 7th October and 6pm on 8th October
Phone lines, webchat and MyAccount services will be unavailable.
Between 6pm on 7th October and 6pm on 10th October
We won't be processing refunds, payments or documents. Existing customers will not experience any changes to or lapse in their insurance policies.
Out-of-hours contacts will still be available if you have a major issue, like a breakdown or a home emergency.
When can I access MyAccount?
MyAccount is unavailable to existing customers from 6pm on 7th October, until 6pm on 8th October. After this initial 24 hour period, MyAccount services should resume as usual. You can access it outside of this time frame if you’re already registered.
Where can I register for MyAccount?
You can't register for MyAccount from 6pm on 7th October until 6pm on 10th October. You can register outside of this time frame.
When can I buy a new policy?
You can't buy a new policy from 6pm on 7th October until 6pm on 8th October. You can buy a policy outside of this time frame.
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