What’s Boiler Emergency cover?
Boiler emergency cover repairs your boiler, hot water or central heating after total failure. It’s included as standard on Gold home insurance.
It covers the callout, alternative accommodation and temporary heating after you've had your policy for seven days. You get up to £500 per claim twice in a policy term.
It doesn’t cover general repairs or the damage and permanent repair costs. Your home insurance should cover this.
I already have Boiler Emergency cover
Our Boiler Emergency cover is changing.
If you’re an existing Boiler Emergency cover customer, you will automatically get the updated benefits from the 4th of June 2024.
Click the link below to find out more about our new tiers and what you’ll be covered for.
I want to get Boiler Emergency cover
Our Boiler Emergency cover has changed, and isn’t available to add to your policy anymore.
We now offer two tiers of Home Emergency cover – Home Emergency cover and Home Emergency Extra cover. They both include cover for your boiler and heating system, but have slightly different features and cover limits.
To find out more about the new tiers and what’s covered, click the link below:
Check what cover you have with MyAccount
Differences between Boiler Emergency and Home Emergency cover
This information is relevant if your policy started before the 4th of June 2024.
Home Emergency cover offers upgraded protection from Boiler Emergency cover, and our Platinum Home Insurance includes it. You can also add it to Admiral and Gold home insurance policies by contacting us.
Boiler Emergency
|
Home Emergency
|
|
|---|---|---|
Boiler and heating system |
||
Alternative accommodation |
||
Temporary heating |
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24-hour emergency helpline |
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Up to £500 cover |
||
Claims per year |
Two |
Unlimited |
Included in policy |
Admiral Gold | Admiral Platinum |
Upgradable |
||
Drainage |
||
Electrics |
||
Roofing |
||
Pests |
||
Windows, doors and locks |
||
Plumbing |
||
Gas pipes |
What boiler emergencies do we cover?
Boiler and heating system
We cover your boiler, heating or hot water system when damage causes a total loss of heating or hot water.
This includes all parts fitted in the boiler by the manufacturer, including the pump, thermostat and primary flue.
Temporary heating
We’ll pay up to £50 for heaters if the engineer can’t fix the boiler on their first visit. You can keep the heaters.
Alternative accommodation
We’ll reimburse up to £250 for alternative accommodation and transport if your home is uninhabitable because of boiler failure.
What isn’t covered?
While we aim to help you fix any boiler emergency, here are some of our general exclusions:
Emergencies reported after 48 hours of discovery
We need to know about boiler emergencies within 48 hours.
Shared boilers or heating systems
We can’t cover shared boilers or heating systems, such as those shared between properties.
Outdoor boilers
We only cover outdoor boilers if they’re your home’s primary heating source.
Replacement radiators, underfloor heating and heat pumps
Boiler Emergency cover doesn’t include replacement radiators, underfloor heating or heat pumps.
Damage caused by negligence
We don’t cover damage caused by negligence.
This isn’t an exhaustive list – read more about our Home Emergency and Boiler Emergency cover in our policy books.
How to make a claim
If you have a boiler emergency and want to make a claim, please visit our make a claim page for our contact details.
Alternatively, it's quick and convenient to register your claim online. Simply log into MyAccount and click the link in the 'Emergency Assistance' section.
If you think you have a gas leak, call the National Gas Emergency Service on 0800 111 999.
Your questions answered
What’s the difference between Boiler Emergency cover and Home Emergency cover?
Home Emergency cover has everything that Boiler Emergency cover includes plus extra cover for things like plumbing, drainage and roof emergencies.
If I make a boiler or home emergency claim, will this affect my premium?
No, boiler and home emergency claims don't affect the price of your cover, and there's no excess to pay.
My boiler is beyond economic repair, will you make a contribution to its replacement?
Boiler and Home Emergency provide temporary repairs only - we won't cover replacing your boiler or any contribution towards replacing it.
What happens if the cost of a repair is more than £500?
You’ll need to pay any amount over £500.
Can I contact my own tradesperson?
Only if we’ve agreed to it beforehand.
