Boiler Emergency cover

Keeping your boiler running

Free 24hr helpline

Expert care when you need it the most

£500 claims cover

Claim twice in a policy term

Stress-free callouts

We'll contact someone who can help

What’s Boiler Emergency cover?

Boiler emergency cover repairs your boiler, hot water or central heating after total failure. It’s included as standard on Gold home insurance.

It covers the callout, alternative accommodation and temporary heating after you've had your policy for seven days. You get up to £500 per claim twice in a policy term.

It doesn’t cover general repairs or the damage and permanent repair costs. Your home insurance should cover this.

I already have Boiler Emergency cover

Our Boiler Emergency cover is changing.

If you’re an existing Boiler Emergency cover customer, you will automatically get the updated benefits from the 4th of June 2024.

Click the link below to find out more about our new tiers and what you’ll be covered for.

Home Emergency cover

I want to get Boiler Emergency cover

Our Boiler Emergency cover has changed, and isn’t available to add to your policy anymore.

We now offer two tiers of Home Emergency cover – Home Emergency cover and Home Emergency Extra cover. They both include cover for your boiler and heating system, but have slightly different features and cover limits.

To find out more about the new tiers and what’s covered, click the link below:

Home Emergency cover

Check what cover you have with MyAccount

Differences between Boiler Emergency and Home Emergency cover

This information is relevant if your policy started before the 4th of June 2024.

Home Emergency cover offers upgraded protection from Boiler Emergency cover, and our Platinum Home Insurance includes it. You can also add it to Admiral and Gold home insurance policies by contacting us.

Boiler Emergency
(standard on Gold)

Home Emergency
(standard on Platinum)

Boiler and heating system

Alternative accommodation

Temporary heating

24-hour emergency helpline

Up to £500 cover

Claims per year

Two

Unlimited

Included in policy

Admiral Gold Admiral Platinum

Upgradable

Drainage

Electrics

Roofing

Pests

Windows, doors and locks

Plumbing

Gas pipes

What boiler emergencies do we cover?

Boiler and heating system

We cover your boiler, heating or hot water system when damage causes a total loss of heating or hot water.

This includes all parts fitted in the boiler by the manufacturer, including the pump, thermostat and primary flue.

Temporary heating

We’ll pay up to £50 for heaters if the engineer can’t fix the boiler on their first visit. You can keep the heaters.

Alternative accommodation

We’ll reimburse up to £250 for alternative accommodation and transport if your home is uninhabitable because of boiler failure.

What isn’t covered?

While we aim to help you fix any boiler emergency, here are some of our general exclusions:

Emergencies reported after 48 hours of discovery

We need to know about boiler emergencies within 48 hours.

Shared boilers or heating systems

We can’t cover shared boilers or heating systems, such as those shared between properties.

Outdoor boilers

We only cover outdoor boilers if they’re your home’s primary heating source.

Replacement radiators, underfloor heating and heat pumps

Boiler Emergency cover doesn’t include replacement radiators, underfloor heating or heat pumps.

Damage caused by negligence

We don’t cover damage caused by negligence.

This isn’t an exhaustive list – read more about our Home Emergency and Boiler Emergency cover in our policy books.

How to make a claim

If you have a boiler emergency and want to make a claim, please visit our make a claim page for our contact details. 

Alternatively, it's quick and convenient to register your claim online. Simply log into MyAccount and click the link in the 'Emergency Assistance' section.

If you think you have a gas leak, call the National Gas Emergency Service on 0800 111 999.

Your questions answered

What’s the difference between Boiler Emergency cover and Home Emergency cover?

Home Emergency cover has everything that Boiler Emergency cover includes plus extra cover for things like plumbing, drainage and roof emergencies.

If I make a boiler or home emergency claim, will this affect my premium?

No, boiler and home emergency claims don't affect the price of your cover, and there's no excess to pay.

My boiler is beyond economic repair, will you make a contribution to its replacement?

Boiler and Home Emergency provide temporary repairs only - we won't cover replacing your boiler or any contribution towards replacing it.

What happens if the cost of a repair is more than £500?

You’ll need to pay any amount over £500.

Can I contact my own tradesperson?

Only if we’ve agreed to it beforehand.

Do you need help with a boiler emergency?

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