We constantly review the way we price our insurance policies to make sure we offer our customers the best price possible.
All insurers are governed by the Financial Conduct Authority (the FCA). We follow their latest set of regulations, which are designed to make sure existing customers are treated the same as new customers.
Insurers usually consider a range of factors that relate to you and the world around you to determine how much your insurance will cost. We call these ‘rating factors’.
Some rating factors are related to you and your home, while some are external factors that you can’t control, like the weather.
The main rating factor is where you live – your neighbourhood and your individual address.
We look at every postcode and use public data to assess many different things, including:
We also look at your building type - whether you live in a flat, terrace, semi-detached or detached house.
This is usually judged by the number of rooms in your house – we usually look at how many bedrooms and bathrooms you have.
We also consider an estimate of how much your house would cost to rebuild. It’s important to let us know if you carry out any major works on your property, including:
We look at any claims you’ve made in the past five years.
People with fewer or no claims usually get a cheaper price for home insurance.
This is why it’s important that you regularly check the condition of your house, as it means you can catch any issues early and hopefully avoid making a claim later.
If you have a child or if a family member moves in, you need to tell us as this may affect your price.
Similarly, if someone leaves your home – for instance, your child moves out into their own home – let us know and we can review your price.
The most common cause of weather-related damage is flooding, so Admiral and other insurers must assess the likelihood of homes being flooded.
The UK government and the insurance industry have teamed up to help people living in flood risk areas to get more affordable insurance – it’s called Flood Re.
Insurance fraud can look like a few different things, including overstating the value of items when making a claim or even faking a robbery.
Whatever it is, insurance fraud can drive up the price of everyone’s premiums (the amount you pay for your insurance policy) across the country.
Insurance Premium Tax (IPT) is a government-introduced tax on insurance policies that includes car, home, travel and pet which every insurer must charge.
Home insurance is subject to the standard rate of 12%.
If your home insurance price goes up at renewal, give us a call.
We can run through your details and cover to make sure everything is in order and see if there’s a better option available for you.
We can look at things like:
If a claim is made on your policy, it may have an impact on your future premium.
At the point of claim, we’re often unable to tell you what impact, if any, it will have. However, we’ll include full details of your new price in your renewal package.
If your circumstances change, please let us know straightaway. Changes we don't know about could make your policy invalid. If you're not sure whether you need to tell us about a change, just call us and check.
Please call our Customer service team to update a policy. Opening hours are from 8am-8pm Monday to Friday, 9am-5pm Saturday and 9.30am-4pm Sunday.
Just log in to MyAccount.