If your circumstances change, please let us know straightaway. Changes we don't know about could invalidate your insurance. If you're not sure whether you need to tell us about a change. Please contact us here.

In some cases, a proof of valuation or purchase receipt - dated within the last 3 years - is required within 30 days of the start of your policy. Photocopies or good-quality photographs are acceptable as long as they can be clearly read. They can be sent to us in a number of ways. Please ensure that your policy number is noted on any document you send: 

• Post - FREEPOST EUI LTD
• Email - customerservices@admiral.com

Our Make a claim page will show you the right number to call for your Admiral policy. Or you can call our Claims Department and we'll send you a Claim Report Form. We're open Mon - Fri 8am - 9pm, Sat 9am - 5pm, Sun 10am - 4pm.

An excess is the amount you must pay in the event of any claim. Just check your policy schedule for details of the excess that applies for the incident you are claiming for. More than one excess may apply and total excess may vary depending on the cause of the loss or damage. Your excess will either be deducted from settlement of your claim, or alternatively, our appointed supplier will collect this amount from you.

You can find details of your policy cover in your Policy Booklet along with your Home Policy Schedule. You may find this helpful before ringing us to report a claim. However, if you would prefer to call us, one of our dedicated Claim Handlers will be happy to help and advise you further on your policy cover.

We are unable to give you an exact time scale, as every claim is different. All we can do is make sure the claims experience is as stress free and quick as possible. When you initially report the incident to us our claims staff will try to give you a better idea of the time scales involved.

Yes, please keep any damaged items in a safe place. They may need to be inspected or used as evidence of proof of ownership - this may help us settle your claim faster.

Pedal cycles worth under £350 are covered while they are in the home if you have taken contents cover with us. If you have any pedal cycles that are worth under £350 and would like them covered while away from the home, make sure you include them in your personal possessions total.

If you have a pedal cycle worth more than £350 you will need to let us know so we can add this to your policy. You must then opt to have this cycle covered away from home if required.

Mobile phones are covered up to the amount shown on your policy schedule. We will cover the handset but not mobile phone charges, loss of airtime or any damage caused by liquids.

These are important changes from the industry regulator, the Financial Conduct Authority (FCA), which will affect companies from January 2022.

The new rules mean that the renewal premium firms offer existing customers will be no higher than the equivalent price that they would offer to a new customer.

The changes have been introduced to help ensure that existing customers who renew their insurance policies are treated the same as new customers.

They’ll affect all motor insurance and home insurance policies as well optional extras, like legal expenses, and will apply to both new customers applying for cover and existing customers considering renewing their insurance.

These changes will apply to all home and motor renewal premiums generated on or after 1st January 2022.

At the time of your home insurance renewal, we’ll ensure we offer you a price which will be no higher than the price we would offer a new Admiral customer buying the policy through the same sales channel, using the same details.

For example, if you bought your policy over the phone then your renewal price will be charged the same or cheaper than if you were a new customer buying over the phone.

Not necessarily. Insurance prices can go up or down for a variety of reasons. Factors such as if you have made a claim in the last year, if your risk has changed (e.g. if you have moved house), or external factors such as severe weather can all impact the price of your insurance at renewal.

For more information on how your price is calculated, please click here.

Our aim is to always offer you an accurate renewal price. However, if you have received a cheaper price from another firm, please contact our renewals team. Whilst we do not price match, we can look over your renewal offer and check to see if your details have changed from the previous year or if there is anything we can do to provide a more competitive quote.

No, you don’t need to tell us if refugees will be living with you temporarily at your main residence as they would be considered as visitors. But you should contact us if they are still living with you at your next renewal.

If you’re thinking of providing a home for refugees in a second property that you own – such as a holiday home or rental accommodation – you will need to contact us to discuss this further.

Please call us on 0333 220 2090 if you have Admiral Home Insurance, or 0333 234 9965 if you have Admiral Landlord Insurance.

Your cover will continue as normal, as will your policy’s standard exclusions. Refugees will be regarded as a member of your household and therefore exclusions relating to visitors will not apply. You can check your policy details in My Account.

If you have a contents insurance policy, or buildings and contents insurance policy your  refugees belongings will be covered in the same way as a member of your household living with you. 

You can check your policy details in My Account.

Cover for liability (as the owner or an occupier of your home) is included on all polices up to £1 million on the Admiral tier and up to £2 million on the Gold and Platinum tiers.

You can check your policy details in My Account.

Yes, you will need to contact us if you are providing accommodation for refugees in a holiday home or rental accommodation which is not classed as your main residence.

Please call us on 0333 220 2090 if you have Admiral Home Insurance, or 0333 234 9965 if you have Admiral Landlord Insurance.