Absolutely! If you have more than one cat or dog in your home, our Multi Pet Insurance could be the perfect fit. You'll get a 5% discount for every pet you add to your Multi Pet policy. 

Yes.

Our partnership with Pawsquad gives you 24/7 access year-round to a qualified vet with at least five years’ experience. You can chat to this vet over text, video or telephone at any time.

More about PawSquad

If you pay monthly by Direct Debit you don't need to worry about calling – your policy will automatically renew after 12 months.

If you pay annually, you’ll be invited to renew at the end of each term. To speak to someone in the Renewals team, call 0343 290 9141.

If you need to submit a claim, please click here. For more information on how to submit a claim, or contact an advisor, please visit our Make A Claim page.

We can pay your vet directly– just check with them and let us know.

Payments can be made directly into your or your vet's bank account if we hold the account details. Alternatively, you can get a cheque.

You can use whatever vet you want – we’ll never tell you which practice to use.

If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

If you're unhappy with any part of the service, please write to the Complaints Department at Insurance Factory Ltd, 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Alternatively, you can call on 0330 102 5741 or email complaints@insurancefactory.co.uk.

For more details on our complaint procedure, please click here.

Your premium may change because of things like your pet getting older. Prices are reviewed annually, and we’ll let you know your new price, including what you paid last year as a reference.

Insurance Factory Limited will deal with any ongoing claims. We’ll deal with any new claims that occur after your policy end date if you accept the revised policy.

Any conditions that existed before you started your Insurance Factory Limited policy won’t be covered with us.

If you need to submit a new claim before your renewal date, you can contact the Insurance Factory Claims team on 0330 102 5745 or email petclaims@insurancefactory.co.uk.

Call Insurance Factory Limited on 0343 290 9141, letting them know you’ve changed your mind. They’ll send your new policy details including the price and any changes between the old and new policy.

Please contact us before your renewal date.

We don’t offer Accident Only or Maximum Benefit policies anymore, so your existing policy will lapse from your renewal date. We’ll send you a letter to remind you, and you’ll need to insure your pet(s) with a new policy.

If you accept a new policy with us, you can get a new Time-Limited or Lifetime policy that covers any previous accident claims up to the same limit you currently have. This will also cover new Accident and Illness claims going forward.

Of course!

However, compare the benefits instead of just relying on price alone. Another insurer may quote a similar price to ours, but the levels of cover may be different.

Please note: if you choose another insurer, any breaks in cover or pre-existing conditions may not be covered with the new insurer and, therefore, you may not be able to claim for ongoing conditions. If you don’t accept a new policy with us, then we’ll stop honouring any future claims.

Yes, you just need to let our customer services team know by calling on 0333 7777 361 or emailing us on petinsurance@admiral.com.

If you’d like to make a complaint about the change in administrator, please contact our customer services team by calling on 0333 7777 361 or emailing us on petinsurance@admiral.com.

This offers cover if your dog injures a person or another animal or causes damage to a property. It covers compensation, claimant costs and expenses such as legal costs and expenses subject to the cover limit.

See Section 10 of your policy booklet for full terms and conditions

Your pet must be at least eight-weeks-old to get cover. There's no upper age limit, making our Pet Insurance perfect for older pets too.

You can call the customer services team on 0330 102 5741

If you pay monthly by Direct Debit you don't need to worry about calling – your policy will automatically renew after 12 months.

If you pay annually, you’ll be invited to renew at the end of each term. To speak to someone in the Renewals team, call 0343 290 9141.

If you need to make a claim you can:

• Download a claim form
• Call 0343 290 9141
• Email petclaims@insurancefactory.co.uk
• Write to Admiral Pet Insurance, 5th Floor, Connect Centre, Kingston Crescent, Portsmouth, PO2 8DE

We can pay your vet directly– just check with them and let us know.

Payments can be made directly into your or your vet's bank account if we hold the account details. Alternatively, you can get a cheque.

You can use whatever vet you want – we’ll never tell you which practice to use.

If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

If you're unhappy with any part of the service, please write to the Complaints Department at Insurance Factory Ltd, 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Alternatively, you can call on 0330 102 5741 or email complaints@insurancefactory.co.uk.

For more details on our complaint procedure, please click here.