Here's our guide on everything you need to know about travelling with a medical condition: what you need to disclose to your insurer, getting the right cover for you and some frequently asked questions.
What’s a pre-existing medical condition?
We define a pre-existing medical condition as an illness or injury that:
- has been identified by a doctor
- is under investigation by a doctor
- is known to you before your policy starts or when you book a trip (whichever is later)
Some examples of conditions could be:
- cancers
- heart conditions (irregular heartbeat/angina/heart disease)
- diabetes
- circulatory issues (strokes/high blood pressure/high cholesterol)
- bone or joint conditions
- gastrointestinal or digestive conditions (Crohn’s disease/IBS)
- terminal prognosis
Is pregnancy a pre-existing condition?
No, pregnancy doesn’t count as a pre-existing medical condition, so you don’t need to declare it.
However, if there are pregnancy-related medical conditions or complications that continue after pregnancy, then you’ll need to declare them.
For example, if you’ve developed gestational diabetes during your pregnancy, you don’t need to declare it. But if this continues as diabetes after the pregnancy, you will need to declare it.
Likewise, if you’ve had treatment for sepsis after an ectopic pregnancy, you need to declare the sepsis.
If you are pregnant, you must be medically fit to travel before booking your trip, buying a travel insurance policy and starting your trip.
If you do need to make a claim for an event that happened while you were travelling and pregnant, you’ll need to give evidence that you were fit to travel during your pregnancy.
If you’re not sure what you need to declare, then feel free to get in touch with us. You can do this by logging in to MyAccount or calling us on 0333 234 9913.
Can I get travel insurance if I have a pre-existing medical condition?
Yes, you can get travel insurance with a medical condition.
But you must declare your condition when buying your policy, either online or over the phone.
There are some conditions we can’t cover, but it’s best to speak to us to check if you’re unsure.
If we’re unable to provide cover, you can use the MoneyHelper directory to find specialist travel insurance.
MoneyHelper Directory
If we can’t cover your medical condition, you can use the MoneyHelper directory to find a specialist insurer who might be able to cover you if you’ve been:
- Refused travel insurance or had your policy cancelled
- Offered cover with a medical exclusion that you can’t remove from your policy
- Quoted a price for a travel insurance policy with high medical costs
MoneyHelper makes it easier to find and compare policies you can afford that cover your condition and medical needs. Access the MoneyHelper directory online or call MoneyHelper on 0800 138 7777 (phone lines are open Monday to Friday, 8:00am to 6:00pm, excluding bank holidays).
Visit the MoneyHelper Directory.
What do I need to tell my insurer about my medical condition?
In general, we need to know about any medical condition you’ve had within the last two years.
With some conditions, we need to know if you’ve ever been diagnosed with them – these include:
- heart or respiratory conditions
- circulatory conditions (like strokes or high blood pressure)
- liver conditions
- cancers
You need to tell us:
- about advice, treatment or prescriptions from a doctor
- any ongoing investigation into your health or if you’re waiting for a diagnosis
- if you’re on a waiting list for inpatient treatment or know you need inpatient treatment.
Why do I have to tell my insurer about my medical condition?
You need to disclose your condition so we can provide the right cover.
If you don’t tell us and need to claim for any medical expenses caused by your condition while you’re away, we won’t cover all or some of the costs.
Claims are denied for people who:
- travel against the advice of a medical professional, or don’t seek advice knowing they would have been advised against it
- travel for the purpose of receiving treatment abroad
- don’t take the necessary medication for their condition
Everything is entirely confidential, it’s simply to protect you financially if anything goes wrong while you’re on holiday.
Will my insurance be more expensive if I have a pre-existing medical condition?
The cost of your cover will always depend on a few things:
- how many travellers are on your policy
- where you’re going
- how long you’re going for
- what you’re going to get up to
- the nature of your pre-existing condition
You might have to pay an additional premium for a condition to be covered. This varies between conditions and you’ll need to get a quote to find out.
Am I fit for travel?
Being fit for travel means you’re healthy enough to travel without concern.
If you’re unsure, contact your doctor for advice. We won’t cover you if a medical professional advises against travelling.
Airlines also expect you to be ‘fit to fly’ – this means:
- you don’t expect to have any medical complications while on the plane
- your pre-existing conditions aren’t likely to get worse
- there’s no danger to other passengers (for example, infectious diseases)
I’ve been diagnosed with a condition after I bought my insurance – am I still covered for my holiday?
Usually, yes, as long as:
- your doctor says you’re fit for travel
- you’ve told your insurer about the health change
When you disclose your new condition, we may charge an additional premium to cover it.
If we can’t cover you or you don’t agree with any changes to the terms and conditions, you can cancel your policy if you haven’t started your trip.
You should get a full or partial refund, as long as you haven’t already made a claim or are intending to make a claim.
Can I make a claim once I return home?
Ideally, you should make your claim while you’re on holiday when the event happens.
As soon as you need medical care abroad, contact your insurer’s emergency service as quickly as possible. Our 24-hour Medical Travel Assistance Helpline is at +44 (0) 292 010 7777.
But if you're with us and the cost for your medical treatment is less than £500, you can pay those costs upfront and then claim it back when you get home from holiday (subject to policy terms).
You just need to make sure you keep all your receipts so that you can make a claim via our online claim form when you get home.
