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    leakbot

    Everything you need to know about LeakBot

    Spot a leak before it becomes a problem.

    Terms & Conditions

    Enjoy extra peace of mind with LeakBot

    Don't forget to complete the LeakBot set-up within 28 days of delivery.

    The Leakbot app

    Download and install the LeakBot app (Android or iOS) and it will guide you through the LeakBot setup journey.

    Remember to install LeakBot within 28 days of receiving your device.

    Your Questions Answered

    If your question isn’t answered below, send the LeakBot team an email and they’ll be happy to help.

    Am I eligible for a LeakBot and how will I know?

    LeakBot is currently available to a selected group of Admiral home insurance customers as part of a trial. If you’re eligible, we’ll be in touch by email, SMS or letter with all the details on how to claim your device. If you haven’t heard from us, you’re not included in the trial right now, but don’t worry, we may offer LeakBot to more customers in the future.

    What happens if I cancel my policy?

    If you cancel your Home Insurance, you’ll lose access to the free plumbing services that support your LeakBot.

    LeakBot will contact you directly to give you the opportunity to enter a direct service with them to keep the full benefit of your LeakBot device, but this will mean you’re responsible for any charges for required plumbing visits.

    Once you cancel your policy, Admiral will no longer receive any data from your LeakBot.

    What data is Admiral collecting?

    We’ll use information from the LeakBot device to learn more about leak alerts and their link to escape of water claims.

    We can access data from LeakBot that tells us if a device has been installed, if there’s been a leak alert and whether the leak has been resolved. If your policy is cancelled, we’ll stop receiving data.

    What is a smart water leak detector?

    Smart water leak detectors alert you to water leaks around your home to help prevent damage.

    How does LeakBot detect leaks?

    LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home.

    A leak causes colder water from outside to be continually drawn into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

    What do I do if I get a leak alert from LeakBot?

    Most leak alerts will be small, low-level leaks, and in many cases, the leak will be something simple which the LeakBot app will help you find and fix yourself.

    If you’re unable to find the cause or are concerned by what you find, you can arrange for an approved specialist LeakBot plumber to visit to find and fix the leak.

    Should you experience a leak alert from your LeakBot, we’ll cover the cost for specialist LeakBot engineer if your home insurance remains active. You will need to arrange a LeakBot engineer visit or fix all leaks within 28 days of an alert.

    Which parts of my plumbing will LeakBot monitor?

    When fitted correctly, LeakBot monitors your internal mains water supply pipe. Leakbot does not detect leaks on closed systems, such as central heating or wastewater systems.

    Where do I install LeakBot?

    LeakBot needs to be clipped on to your internal mains water supply pipe, before or after the internal stop tap. Make sure LeakBot is 30-60cm off the ground, with at least 10cm of access around the stop tap and fitted before any of the pipework branches off around the house.

    The LeakBot app will guide you through every step of the set-up journey.

    Installation should be completed within 28 days. If you're unable to complete set up within 28 days, please contact LeakBot to arrange a free return.

    How do I find my internal stop tap?

    Your home’s internal stop tap is located at the point where the mains water enters your home. This is normally found on the ground floor, underneath the kitchen sink, hallway, ground floor bathroom or garage.

    How does LeakBot alert me to a leak?

    When LeakBot detects a leak it will notify you in the app, by SMS and email.

    If LeakBot detects a leak, how do I get help if I need it?

    If LeakBot alerts you to a leak you should open the LeakBot app where you’ll be guided through the next steps.

    What happens when I book a LeakBot repair?

    LeakBot engineers are trained specialists equipped with the patented leak detection equipment, allowing them to find and repair the smallest of hidden leaks.

    What happens if I don’t repair a leak?

    You can choose not to repair a leak, but LeakBot will continue to detect it and alert you. Most importantly, until you get it fixed, LeakBot won’t be able to detect any other leaks that may develop. If you do have a leak and you choose not to fix it, it may cause damage to your home over time. Admiral require you to fix all leaks within 28 days.



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    Terms and conditions

    T&Cs between Admiral and Admiral Customers that claim this LeakBot offer

    1. Admiral is a trading name of EUI Limited, whose registered address is Ty Admiral, David Street, Cardiff, CF10 2EH (“Admiral”).
    2. Admiral is currently offering a free LeakBot device (“LeakBot Device”) to selected Admiral customers (the “Offer”).
    3. The provider of the LeakBot Device is LeakBot Limited (Company number: 08442778) (“LeakBot”).
    4. By accepting the Offer, Customers will be deemed to accept these terms and conditions with Admiral (the “Admiral T&Cs”). The Customer will also need to accept terms and conditions directly with LeakBot (the “LeakBot T&Cs”). The LeakBot T&Cs are available on the LeakBot app.
    5. Customers who accept the Offer by following the steps from the link within the Offer email will receive a Leakbot Device from LeakBot to be sent via post to their chosen address.
    6. The LeakBot Device must only be installed at the property listed in the customer's insurance policy (the “Insured Property”).
    7. Customers must register and install the LeakBot Device at the Insured Property within 28 days of receiving the LeakBot Device in accordance with the LeakBot T's and C's;
    8. If LeakBot detects a leak at the Insured Property, customers must take steps to try and resolve it within 28 days of the alert appearing in the LeakBot app, or by email.
    9. Admiral will cover the cost of unlimited LeakBot engineer visits to the Insured Property (“Engineer Visit”) while Admiral remains in partnership with Leakbot.
    10. LeakBot visits do not need to be reported to Admiral and shall not be deemed as a claim on your insurance policy. If customers need to make a claim for damage caused by a leak to the Insured Property, they can do so as normal under the terms of their insurance policy.
    11. Admiral can withdraw this benefit from the customer at any point. If Admiral withdraws the benefit, this contract between the customer and Admiral will be terminated but the customer's contract with LeakBot will continue under LeakBot's T&Cs. If Admiral withdraws this Offer, the customer's right to unlimited Engineer Visit's free of charge shall cease with immediate effect.
    12. If the customers Insurance Policy is cancelled or expires:

      a) LeakBot will contact the customer to offer them the opportunity to enter into a direct service with LeakBot (for which the customer will be responsible for any future costs)

    13. These Admiral T&Cs are governed by English and Welsh law and are subject to the exclusive jurisdiction of the English and Welsh courts.