We are currently helping many of our customers with the impact of the large storm so our phone lines are very busy with long wait times. Unless your claim is an emergency, please register your claim online, it's quick and easy to do.

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Admiral Rewards

Admiral Rewards has now closed

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Admiral Rewards as you currently know it is now closed.

Customers were able to add their bank details to their Admiral Rewards account until 30 November 2021 to redeem their funds.

An extension to this deadline was given to those having difficulty accessing their accounts until 6 December 2021. 

After 7 December 2021 we are unable to process any redemption payments and unclaimed cash rewards will be donated to charity. 

I wasn’t aware Admiral Rewards was closing.

Since 29 October 2021 we’ve attempted to contact all Admiral Rewards customers to advise them of the closure of Admiral Rewards. We’ve sent communications via email, SMS, push notification, social media, emergency messaging on Admiral.com and in some cases by phone. 

If you haven’t received communications regarding this, please ensure we have the correct contact information for you. You can update your details via MyAccount

I didn’t add my bank details by 30 November 2021 - can I still redeem my cash rewards?

If you didn’t add your bank details to admiralrewards.com by 30 November 2021, we aren’t able to process the payment of your cash rewards. Any cash rewards remaining in your wallet will be donated to charity.

I haven’t redeemed my cash rewards - can I transfer my digital wallet balance onto my policy?

No, your cash rewards could only be paid into your bank account and you needed to inform us of payment details by 30 November 2021. Any cash rewards remaining in your wallet will be donated to charity.

I added my bank details before 30 November 2021 - when should I expect to see my cash rewards paid?

Payments are being processed between 23 November 2021 and 7 December 2021. After this date we’re no longer able to process bank transfers for cash rewards. Please allow 5-7 working days from the final processing date to receive these funds. 

The reference on your bank statement for this payment will be ‘City-Gobsmack’.

How can I close my Admiral Rewards account?

Your account will be closed automatically after we’ve paid any funds to you. All accounts will be closed within 7 days of the final redemption date. 

I put in a “missing cashback” request - when can I expect to receive these funds?

A missing cash rewards claim should have been submitted before 22 November 2021. No additional funds could be added to digital wallets after this date. Any missing cash rewards were added to wallet values prior to payments being processed.

Who can I speak to regarding Admiral Rewards?

If you would like to speak to someone regarding Admiral Rewards, please do so via our contact us page. 



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