Third Party Claims

Had an accident with an Admiral customer? Let us handle your claim

Our claims experts specialise in handling all claims (Admiral customers or not) more efficiently.

Did you know one of our expert Claim handlers could manage your claim more efficiently?

Even if you're not insured with Admiral but have been involved in an accident with someone who is, we might be able to help.

If Admiral handle your claim you could benefit from the following:

  • National Approved Repair network lifetime guarantee on repairs, plus collection and delivery service
  • No excess to pay
  • Free Replacement car
  • Dedicated claims handlers
  • Keep your no claims bonus

We also might be able to help if you have suffered any injuries or financial loss during the accident.

Request a call back

If you would prefer to request a call back at a more convenient time please fill out our form and one of our expert claims handlers will contact you.

Request a call back

Call now, to find out how we can help

Phone Us

Stacey was such a lovely advisor, was so apologetic about what had happened and seemed to have both her client and my own best interests at the top of everything. She made me feel so much more comfortable than my own insurance company and I'd definitely consider switching to Admiral and will be recommending to anybody who asks. Thanks again!

Chelsea

Have been very pleased with the service I've received from Admiral. They have been very prompt in their response to our claim, efficient and friendly. Thank you.

Susanne

I am definitely using Admiral in future, very friendly and helpful staff

Elizabeth

Having been with Admiral for home insurance in the past and the swift way they dealt with a claim, it was wonderful to see how swift & efficient they are with a motor insurance claim too. Very decent people to deal with.

Graham

FAQs

Why should I claim through you?

As the Non-Fault party, we can offer you benefits that are potentially unavailable should you opt to claim in other ways. A few examples of these benefits are –

  • There will be nothing for you to pay (No Excess)
  • No effect on your No Claims Bonus
  • A Life-time repair guarantee (Lifetime meaning - the full period you legally own the car)
  • A replacement vehicle suitable to your needs whilst yours is off the road
  • A prompt but professional turn-around to your claim (because we know how inconvenient these things can be)

It’s important to remember that you are entitled to choose who YOU want to deal with YOUR claim, and that some of these benefits will be available to you elsewhere, but not all. We guarantee everything you see above and more when you allow us to deal with your claim.

Who repairs my vehicle?

One of our national-sized approved repairers can handle that, with a lifetime* guarantee on all repairs. As a standard, they must adhere to our strict and high standards of repairs and can collect and return your vehicle if needed, minimising any inconvenience. Should you wish to use a repairer of your own choice, this could be an option if we can agree the rates.

*Lifetime meaning - the full period you legally own the car.

How do I know what specific garage will be repairing my car?

Our network of approved repairers will have branches dotted all across the country with a high possibility of more than one in your immediate area. After the initial garage is accepted by you, we will contact the garage, who will work out which of their branches have the best availability. This will allow the work to start on your repairs sooner. The great news is that they will be happy to collect and return your car for you, to minimise any inconvenience caused.

How will my car get to the chosen garage?

If you agree to use one of our approved repairers and cannot drive your car to the branch, they can collect your vehicle for you. This will be discussed with the garage as they will organise the handover to best suit your availability.

If you would prefer to use a garage of your choice and collection is needed, we will attempt to negotiate the recovery directly with the garage. Should this not be an option, your claims handler will organise the recovery using an approved recovery agent to deliver the vehicle for you.

Please note, either option comes with no charge to you.

Am I responsible for the cost of the replacement vehicle should I need one?

Absolutely Not! We will cover the costs for the replacement car to be provided to you in full. We will also make you aware of the rate per day it costs us, further proving we do everything possible to reduce unnecessary claim costs that increase UK insurance premiums.

What if my vehicle is a total loss?

Sadly, on occasion this cannot be avoided but the great news is we will be there to support you through every step and will always give you a fair evaluation by using motor industry and regulatory body recognised guides to value your vehicle. If needed, we will keep you mobile by providing a suitable replacement vehicle whilst you await a payment.

How do I process my claim?

We don’t want to make things any more complicated or inconvenient for you that they already are, so we have several available options available to help you make a claim.

  • Online – Why not keep things digital and click “Claim online now” to proceed through your claim options online.
  • Webchat – Want to ask a few questions first? Click “Chat now” and speak to one of our agents. (Please note our operational webchat hours are Mon-Fri 0800-1700)
  • Request a call back – We offer the ability to book a date and time to suit you, click “Request a Call-back” now.
  • Call Us – Not feeling the any of the above? That’s fine, call us now to chat with a friendly and professional claims handler.

What if I’m not happy with any of the services offered?

Despite 81% of our Third-Party customers rating us 8 or more out of 10, and 86% of all Third parties telling us they would renew their insurance with us directly based on their claims experience, we understand that occasionally things don’t always go to plan.

In the unlikely event something doesn’t quite meet your expectations we are here to help!

With both Telephony and Digital contact (Webchat) available 7 days a week, we provide around the clock assistance.

*Figures obtained Jan - March 2022

What are our opening hours?

Our telephone lines are open –

  • 0800 till 2100 Mon-Thurs
  • 0800 till 2000 Friday
  • 0900 till 1700 Saturday
  • 1000 till 1600 Sunday and Bank Holidays

Webchat is available –

  • Mon-Fri 0800 – 1700


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