Electric Vehicles: Admiral EV Benefits platform powered by Zoom EV – free 12‑month Subscription (Terms and Conditions)
These terms and conditions apply to a 12‑month free subscription (the "Subscription") to the Admiral EV Benefits platform powered by Zoom EV (the "Benefits Platform"), included with your motor insurance policy (the "Policy").
Although it’s called a ‘subscription’, you don’t need to give us any payment details. We also won’t use the payment details linked to your Admiral policy. You are being provided with free access to the Zoom EV benefit (the “Benefit”) for 12 months, unless otherwise stated. The value of the Zoom EV access is not factored into your Policy premiums.
Your Subscription might start and finish at the same time as your policy, so please check your Zoom EV account details if you are unsure.
Please read these terms and conditions alongside Your Car Insurance Guide.
If your Policy qualifies, the Subscription gives you access to a range of EV Benefits on the Benefits Platform. This may include access to EV experts, prize draws, vehicle management tools, and partner offers – all designed to help you get the most from your electric vehicle.
The Subscription applies to qualifying motor insurance policies purchased during the qualifying period 00:01 14th July 2025 and 23:59 12th June 2027.
1. Subscription Eligibility
1.1 The Subscription is available to eligible customers with a qualifying Admiral Policy covering a pure electric vehicle.
1.2 A pure electric vehicle is a privately owned motor vehicle (as well as leased or financed) powered solely by an electric drivetrain. Hybrids of any kind (including mild hybrids and plug‑in hybrids) are not eligible for this Benefit.
1.3 The Subscription is limited to one Zoom EV account per Policy. If you have more than one electric vehicle on the Policy, you will receive one access route (for example, one link). You can use the Subscription with any electric vehicle covered on that Policy.
1.4 Unless otherwise stated within your Policy documents, this offer is available for new business and renewal customers only. To qualify for this offer when making a mid-term change, your policy must have started within the qualifying period.
2. How you’ll register and get access
2.1 To use the Subscription, you’ll need to register for a Zoom EV account.
2.2 We may provide access to the Subscription in different ways from time to time, and it will depend on your preferences. For example, this might be via email, through your online account, or other digital routes we make available. The steps may change, but the aim stays the same: to help you register and access your free Subscription.
2.3 Where the registration journey is email-based, you will need to have opted into marketing preferences. We’ll normally send you an email within 14 days of your policy start date with details of the Subscription and a link to get started. When you click the link, you’ll see a consent screen before you complete Zoom EV’s registration form. If you don’t finish registration, Admiral or Zoom EV may send you a reminder later.
2.4 If you are not opted into marketing, and do not receive your registration email within 14 days, you will need to contact Zoom EV directly by either phone (01565 818606) or email (membersupport@zoom-ev.com). Some basic information will be required to set up your account, and once confirmed, you will have full access to the Benefit.
2.5 If you register on the Zoom EV website without using the link from Admiral and pay for a subscription, we can’t refund or offset any payments you make. There is no cash equivalent to this Benefit. If you’re unsure on the registration process, please contact us before registering.
3. Consent, data sharing and privacy
3.1 To set up and manage your Subscription, Admiral and Zoom EV may need to process and share certain personal information. This is to check that you qualify, create and manage your account, and provide access to the Benefits Platform.
3.2 We’ll only share what’s needed, like your name, email, phone number and, if needed, your policy number.
3.3 The process can vary for renewals, new policies or mid-term changes. We may need your consent to share details with Zoom EV. If we don’t have your consent, we may not be able to activate or keep your Zoom EV access and might suspend accounts that don’t qualify.
3.4 If you do not consent in the first instance, you may be able to contact us to change this, however the process will be manual and may take longer to setup your account and to check that you qualify.
3.5 Your marketing preferences are managed separately. They won’t affect your eligibility for this Benefit unless we clearly tell you otherwise.
3.6 For more information on how Zoom EV handles personal information, please see Zoom EV’s Privacy Policy: https://www.zoom-ev.com/privacy-policy.
4. Validation and eligibility checks
4.1 We may carry out validation and eligibility checks at any stage during your policy term or Subscription period. This helps us confirm you’re entitled to the Benefit and keep the process fair for everyone.
4.2 If we can’t confirm your eligibility, we may suspend or close your access to the Subscription.
4.3 If we suspect there to be fraud on any accounts with Admiral or Zoom EV, we may also carry out additional checks.
5. What’s included (and what isn’t)
5.1 The Benefits Platform includes offers and services provided by Zoom EV and other third parties (for example, discounted charging, parking or servicing).
5.2 Admiral doesn’t arrange these offers by other companies and doesn’t set their terms. Please make sure you read any terms and conditions for other third party offers before using an offer.
5.3 If you already have an active subscription with a third party provider on the Benefits Platform, you may only qualify for one of their offers at a time (depending on that provider’s terms).
5.4 Third parties providing offers on the Zoom EV platform are subject to change without prior notice.
6. Payments
6.1 The Zoom EV Subscription is free for 12 months, unless otherwise stated. Admiral reserves the right to remove the Benefit on offer at any time. If however you have the offer allocated to your current policy term, the Benefit can be used at any time during your policy term.
6.2 If you use the Benefit outside of your policy term, we may look to close your Zoom EV account.
6.3 You do not need to enter card or payment details to activate the Subscription on the Zoom EV platform, and no payments will be taken from any details held by Admiral for this Benefit.
6.4 You may choose to add payment details if you register with, or buy services from, a third party provider on the platform – that’s entirely optional and is between you and that third party provider.
6.5 If you want to extend your Zoom EV access beyond the free period, you may need to pay Zoom EV directly. There is no obligation to do this. If you don’t extend, your free access will end when the 12‑month period finishes.
6.6 If your 12-month period is extended, Admiral or Zoom EV will notify you via your preferred contact method. This usually happens within 30 days of your policy start date or the date you registered your Zoom EV account.
6.7 If the 12-month period is terminated for any reason, you will receive communications about this from either Admiral or Zoom EV.
6.8 The cost of this Benefit is not factored into your insurance premium.
7. Duration, cancellation and account closure
7.1 This Benefit is currently offered per policy term, and we continually review the offer terms. To access the Benefit for a policy term, you should register within your Policy period. We may close accounts created outside of your eligible Policy term.
7.2 You can cancel your Subscription and remove your access to the Benefits Platform at any time via the Zoom EV platform, or by contacting Zoom EV directly.
7.3 After the Subscription period ends, you may no longer have access to the Benefits Platform unless you choose to renew directly with Zoom EV.
7.4 If you cancel your motor insurance policy before the Subscription ends, you will still have access for the remainder of the 12‑month period. However, if you cancel your Policy within the 14-day cancellation period and you have already used the Benefit, Admiral reserves the right to close your Zoom EV account. You may receive communication about this from Admiral and/or Zoom EV.
7.5 We may also suspend or close access where the Benefit has been applied in error, where duplicate or incorrect accounts have been created, where we cannot check that you qualify, or where we reasonably believe the Benefit has been misused.
8. Changes to the Subscription and platform
8.1 We may update how the Subscription is delivered, accessed or managed from time to time. This could mean changes to how you register or how we contact you. Your Benefit won’t change, but the steps might.
8.2 The Benefits Platform process (including its features and partner company offers) may also change without notice whilst we develop the offering. This may affect the availability or format of specific offers.
9. If we stop offering the benefit
9.1 Admiral may decide to stop offering this Benefit to new or renewing customers in future. If you already have an active Zoom EV account provided through Admiral, you’ll keep access for the remainder of your 12‑month free period. After that, your account may close unless you choose to renew directly with Zoom EV.
9.2 If you have an eligible Policy and the Benefit is included in your most recent policy term, you can still register and access the Benefit within your Policy period (even if the Benefit is later withdrawn for others).
10. Help and support
10.1 If you have questions about your Policy eligibility, please contact Admiral.
10.2 If you have questions about your Zoom EV account or the Benefits Platform (including the offers on the platform), please contact Zoom EV on 01565 818606, or via membersupport@zoom-ev.com.
10.3 Full terms and conditions for the Zoom EV network and partner offers are available via Zoom EV.