Press Office

What a Carry On! Insurer warns undervaluing luggage this Christmas could be costly

Average value of items taken on a two-night trip away is £982

  • 69% of adults only take hand luggage when they go on a mini break
  • Admiral received almost 3,000 claims relating to luggage in the last two years
  • 30% of luggage related claims are for lost luggage through no fault of the airline
  • Baggage related claims handled by Civil Aviation Authority up 24% year on year
  • Those travelling with gifts over the festive period should check they are covered

New research from Admiral travel insurance has revealed two thirds (69%) of holidaymakers are taking almost £1,000 worth of items with them for a two-night mini break in their hand luggage when they go away.

But with contents of their cabin bags estimated to be worth £982 on average, Admiral is warning travellers that not having the right insurance cover in place for their luggage could be an expensive and inconvenient mistake this winter.

For those travelling with gifts over the festive period, Admiral is urging people to make sure they‘re protected.

Since December 2017, 30% of claims handled by Admiral relating to baggage were for passengers who had lost their luggage while travelling – not through the fault of the airline.

Almost a quarter (22%) of baggage related claims handled by Admiral have been for luggage that has been accidentally damaged by the passengers.

Meanwhile, more than one in 10 (11%) of luggage related claims from Admiral customers have been for baggage or belongings stolen from accommodation while on holiday, while 16% of claims have been for baggage delayed by airlines, meaning people have to start their overseas stay in the clothes they’ve travelled in.

Type of claim received by Admiral

% of claims

Baggage lost (not in airline custody)  


Baggage accidentally damaged (not in airline custody)


Baggage delayed by airlines


Baggage lost/damaged in airline custody


Baggage or belongings stolen (theft from accommodation)


Baggage or belongings pick pocketed


Baggage or belongings stolen (robbery or violence)