What’s a non-fault claim?
You might see or hear the term ‘non-fault claim’. Don’t worry, all this means is you’re making a claim for an accident that wasn’t your fault. The other person who was involved in the accident was the one who caused it.
With us, you have two options when it comes to making a non-fault claim and getting your car repaired.
You can either make it directly through us or choose to go through a company we partner with, Auxillis.
Read on to find out about your options, and what might be best for you.
A step-by-step guide to making a claim with us
Gather your evidence
Get any photos or evidence ready, so we know where to start.
Give us a call
Get in touch with us and explain what’s happened.
Decide between Admiral and Auxillis
We’ll lay out the benefits of each option, so you can choose.
Your options when making a non-fault claim
Making a claim directly through Admiral
Making a claim through Auxillis
How do I choose?
It’s whatever’s best for you, your budget and your needs.
For some people, it might be really important to them to have a similar size car while theirs is being repaired.
For instance, they may have a big family and need to make sure there’s space for all their children in the car. That means they might go with Auxillis.
For others, it may not matter to them to have a smaller car instead, and they’re happy to pay their excess up front. In that case, they’d make their claim directly through us.
Our team will chat through your options with you over the phone and will help answer any questions you have!
Who are Auxillis?
Auxillis are a leading provider of accident services to drivers across the UK.
This means they help with lots of different areas after someone’s had an accident, including offering replacement cars and carrying out repairs.
We’ve been working with Auxillis for over 25 years now and have systems in place to make sure our customers are getting the best service possible from them.
How to make a complaint
Depending on which option you choose, there’s a difference in how you’d go about making a complaint if you need to.
Financial Ombudsman Service
If you make a complaint to us and you’re not happy with our response, you can escalate your complaint to the Financial Ombudsman Service.
They’re an independent consumer body.
escalate your complaintAuxillis
If you make a complaint to Auxillis and aren't happy with their response, you can escalate your complaint to a different independent body. This might be to:
- ProMediate
- The British Vehicle Rental and Leasing Association (BVRLA)
- The Financial Ombudsman Service (FOS)
Who you need to speak to might be different depending on what service you used. Auxillis can advise you on which is best.
visit promediate visit BVrla visit FOS