Pet Insurance

Absolutely!

You can get a 15% discount of each policy if you insure more than one cat or dog in your home with our Multi-pet insurance.

Yes.

Our partnership with Pawsquad gives you 24/7 access year-round to a qualified vet with at least five years’ experience. You can chat to this vet over text, video or telephone at any time.

More about PawSquad

If you pay monthly by Direct Debit your policy will automatically renew after 12 months. If you pay annually, you’ll be invited to renew by email or letter at the end of each term.

If you’d like to opt in or out of your automatic renewal, please call our customer services team on 0333 777 7361.

If you need to submit a claim, please click here. For more information on how to submit a claim, or contact an advisor, please visit our Make A Claim page.

Payments can be made directly into your or your vet’s bank account. We just need the account details.

You can use whatever vet you want – we’ll never tell you which practice to use.

If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

If our service isn’t up to standard, let us know on our complaint page.

This offers cover if your dog injures a person or another animal or causes damage to a property. It covers compensation, claimant costs and expenses such as legal costs and expenses subject to the cover limit.

See Section 10 of your policy booklet for full terms and conditions

Your pet must be at least eight-weeks-old to get cover. There's no upper age limit, making our Pet Insurance perfect for older pets too.

If you pay monthly by Direct Debit you don't need to worry about calling – your policy will automatically renew after 12 months.

If you pay annually, you’ll be invited to renew at the end of each term. To speak to someone in the Renewals team, call 0333 777 7361.

If you need to make a claim you can:

• Download a claim form
• Call 0333 777 7361
• Email petclaims@insurancefactory.co.uk
• Write to Admiral Pet Insurance, 5th Floor, Connect Centre, Kingston Crescent, Portsmouth, PO2 8DE

We can pay your vet directly– just check with them and let us know.

Payments can be made directly into your or your vet's bank account if we hold the account details. Alternatively, you can get a cheque.

You can use whatever vet you want – we’ll never tell you which practice to use.

If you've not registered with a practice yet, visit the Royal College of Veterinary Surgeons database to find a vet near you.

If you're unhappy with any part of the service, please write to the Complaints Department at Insurance Factory Ltd, 2nd Floor, 5000 Lakeside, North Harbour, Western Road, Portsmouth, PO6 3EN.

Alternatively, you can call on 0333 777 7361 or email complaints@insurancefactory.co.uk.

For more details on our complaint procedure, please click here.

We no longer offer Accident only or Maximum Benefit policies. From your renewal date the policy will lapse. We will send communication to remind you of this, and you will need to take another policy in order for your pet(s) to be insured. We're pleased to be able to offer a new policy on one of our other products that will cover any previous accident claims up to the same limit you currently enjoy, provided you accept a new policy with us. In addition, this will also offer cover for new Accident and Illness claims going forward.

Any ongoing claims already in process will be dealt with by Insurance Factory Limited. Any new claims that occur after your policy end date will be dealt with by EUI Ltd provided you accept the revised policy from the policy end date. Any conditions that existed prior to the inception of your Insurance Factory Limited policy would not be covered with Admiral.

If you need to submit a new claim prior to your renewal date, you can do so as normal by contacting the Insurance Factory Claims team on 0333 777 7361 or email petclaims@insurancefactory.co.uk.

Your premium may change due to factors such as your pet getting older, so the chance of your pet getting ill increases. Prices are reviewed annually, and EUI Ltd will let you know your new price, including what you paid last year as a reference.

Around 60 days prior to your renewal you'll be sent a letter from Insurance Factory Limited. Once you receive your letter, you need to decide if you want your personal details (which may include your bank account details if you pay by Direct Debit) passed to EUI Ltd. If you are happy for this to happen, you don't need to do anything. We will send you a quote for your pet insurance ensuring that you have continual cover.

If you don't want Insurance Factory Limited to pass your personal details to Admiral Insurance, please follow the instructions in your letter.

If you've already contacted The Insurance Factory to opt out of your data being transferred, and would like to change your mind, please call Insurance Factory Limited on 0333 777 7361 immediately to confirm you'd like your data shared with EUI Ltd. They'll then send your new policy details including the price and details of any changes between the old and new policy.

Please make sure you contact us prior to the renewal date.

You will receive the first letter around 60 days prior to your renewal date, with reminder sent closer to the renewal date.

While we hope you will stay with us again this year, you may be able to save money if you shop around. Please bear in mind that it's not just the insurance prices that vary. Even if another insurer is quoting a similar price to ours, the levels of cover and policy benefits they offer may be different. It's important that you compare carefully and choose the policy that meets your needs.

Please note, if you decide to take cover with another insurer, any breaks in cover or pre-existing conditions may not be covered with the new insurer and therefore you may not be able to claim for ongoing conditions. If you decide to not accept a new policy with Admiral, then we will cease to honour any future claims.

Once you've received the new policy invite, if you decide you don't want to accept the revised policy, you just need to let our customer services team know by calling on 0333 777 7361 or emailing us on petinsurance@admiral.com.

If you'd like to make a complaint about the change in administrator, please contact our customer services team by calling on 0333 777 7361 or emailing us on petinsurance@admiral.com.