Make a claim

If you wish to discuss an incident, or you need to report a claim, it's important you contact us as soon as possible, so we can ensure the process is quick and easy.

Car, Van or Home Insurance claims

Please select Car, Van or Home, you will then be provided with a list of options to call or make a claim online.

Car

Home

Van

Car Insurance claims

You can choose how to contact us about your claim. You can claim online or call our general claims number.

Existing claims

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on
0333 220 2033

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

I've been in an accident and I'm at the side of the road

Please make sure you are in a safe place. If your vehicle is not driveable and you are comprehensively insured we will be able to recover your vehicle 24 hours a day.

Please call us on
0800 600 840

What you need to do when you are at side of the road

Once you are in a safe location, where possible, please take full details of any other parties involved in the accident including;

  • Name
  • Vehicle registration
  • Address
  • Contact number
  • Any emergency services and witness details

I'm safe at home and would like to report an incident

Before you call us, it will be useful to have the following information to hand:

  • Your policy number or vehicle registration
  • Details of any other parties involved (name, address, vehicle registration, contact numbers, details of emergency services and witnesses if applicable)

To contact us within office hours call
0333 220 2033

Providing you are comprehensively insured, we will be able to arrange and authorise repairs to your vehicle at one of our approved repairers. They will provide you with a courtesy vehicle and a 5 year guarantee on repairs.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I've been involved in an accident with somebody insured with Admiral

If you are not insured with Admiral but have been involved in a road traffic accident, depending on the circumstances of the incident, we may be able to help.

Please call us on
0333 220 2047

Discover how they could handle your claim more efficiently.

  • No excess to pay
  • Replacement vehicle
  • Dedicated claims handlers
  • Keep your No Claims Bonus
  • National Approved Repair network 5 year guarantee on repairs, plus collection and delivery service

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I'd like to make a windscreen or glass claim

If your windscreen or glass has been smashed, damaged or chipped you can arrange repairs online.

Arrange repairs online

Alternatively, you can call our 24 hour emergency glass repair help line on:
0333 220 2025

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Home Insurance claims

Contact our claims team on our general claims number.

Existing claims

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on
0333 220 2035

Our offices are open:
Monday to Thursday: 8am-9pm
Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

Do I have the right cover to make a claim?

If you're unsure whether you're covered in the event of an incident:

  • Check your current Home Policy Schedule and guide to your Admiral Home Insurance cover to make sure your lost or damaged property is insured and that any damage falls under one of the causes listed.
  • Check if any extra conditions (endorsements) or limits apply to your current policy.
  • Check the excess you will have to pay.
  • Contact number
  • Any emergency services and witness details

Boiler Emergency or Home Emergency

Boiler Emergency and Home Emergency cover are not provided as standard on all levels of cover. You can check if you have optional Boiler or Home Emergency cover by checking your Home Policy Schedule.

 

BOILER
EMERGENCY

HOME
EMERGENCY

Admiral

No

Optional

Admiral Gold

Included

Optional

Admiral Platinum

Included

Included

What is an Emergency

An emergency is the result of a sudden and unforeseen incident at the property which immediately:

  • Exposes you or a third party to a health risk
  • Creates a risk of loss of or damage to the property and/or any of your belongings
  • Renders the property uninhabitable

Boiler Emergency

Boiler emergency covers central heating or boiler failure and hot water failure.

Home Emergency

Home Emergency covers plumbing, blockages in toilet waste pipes, gas or electricity failure within the property, central heating or boiler failure, hot water failure, pest infestation, broken or damaged windows, doors, locks and damaged roofing.

This service is provided by AXA.

Making a claim

To help us progress your claim faster, please have the following information to hand before calling us:

  • Your policy number
  • The full address of the property covered
  • The date and time of the incident
  • The cause of the loss or damage
  • Claims value if known
  • Details of any person responsible for the incident
  • Any relevant documents or photographs to support your claim
  • A crime or loss reference number if you have lost an item outside of the home or have been victim to theft or vandalism.

To discuss a new or existing claim call
0333 220 2035

Opening Hours for new claims:
Lines are open 24 hours-a-day

Opening Hours for existing claims:
Monday - Thursday 8am - 9pm
Friday 8am - 6pm
Saturday 9am - 5pm
Sunday 10am - 4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Boiler and home emergency

For emergency assistance on your boiler or home, contact the 24-hour emergency helpline
0345 609 4375

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Van Insurance claims

You can choose how to contact us about your claim. You can claim online or call our general claims number.

Existing claims

If you have already reported an incident or claim to us and you have a query, please contact and follow the options for existing claims.

Please call us on
0333 234 0015

Our offices are open:
Monday to Friday: 8am-9pm
Saturdays: 9am-5pm
Sundays: 10am-4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

More options

I've been in an accident and I'm at the side of the road

Please make sure you are in a safe place. If your vehicle is not driveable and you are comprehensively insured we will be able to recover your vehicle 24 hours a day.

Please call us on
0800 362 435

What you need to do when you are at side of the road

Once you are in a safe location, where possible, please take full details of any other parties involved in the accident including;

  • Name
  • Vehicle registration
  • Address
  • Contact number
  • Any emergency services and witness details

I'm safe at home and would like to report an incident

Before you call us, it will be useful to have the following information to hand:

  • Your policy number or vehicle registration
  • Details of any other parties involved (name, address, vehicle registration, contact numbers, details of emergency services and witnesses if applicable)

To contact us within office hours call
0333 234 0012

Providing you are comprehensively insured, we will be able to arrange and authorise repairs to your vehicle at one of our approved repairers. They will provide you with a courtesy vehicle and a 5 year guarantee on repairs.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I've been involved in an accident with somebody insured with Admiral

If you are not insured with Admiral but have been involved in a road traffic accident, depending on the circumstances of the incident, we may be able to help.

Please call us on
0333 220 2047

Discover how they could handle your claim more efficiently.

  • No excess to pay
  • Replacement vehicle
  • Dedicated claims handlers
  • Keep your No Claims Bonus
  • National Approved Repair network 5 year guarantee on repairs, plus collection and delivery service

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

I'd like to make a windscreen or glass claim

If your windscreen or glass has been smashed, damaged or chipped you can arrange repairs online.

Arrange repairs online

Alternatively, you can call our 24 hour emergency glass repair help line on:
0333 234 0013

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Tell us what you think