SERVICE UPDATE [09/04/2020]

Thank you for your support and patience while we take measures to protect our staff, due to Coronavirus.

We are open for business and here for you. Our call waiting times are currently much longer than usual (approximately 30 mins) so you may prefer to call us only if urgent. We are continuing to prioritise calls for existing customers and new claims, for example, if you’ve been involved in an incident and your car’s undriveable, or your home’s uninhabitable.

For your other options, please see our homepage.



British tourists urged to take extra care on hotel balconies

Fatal accidents are still happening due to falls from hotel balconies.


Following the death of a British teenager in Magaluf a few days ago, tourists are reminded to be careful when on hotel balconies.

In 2018 so far a number of Brits have fallen from balconies and this has resulted in several deaths.

These falls have happened for a variety of reasons. Often, they are due to people jumping off or attempting to climb from one balcony to another (known as balconing) and sometimes they happen because of general carelessness.

The Foreign and Commonwealth Office (FCO) has previously advised tourists to take care on balconies, stating: "There have been a number of very serious accidents (some fatal) as a result of falls from balconies. Many of these incidents have involved British nationals under the influence of drink or drugs.”

Drinking and drug use are common causes of such falls. It’s important to bear in mind that your Admiral Travel Insurance will not cover you for incidents that occur while you are under the influence of alcohol or drugs.

The FCO also warns that: "Some local councils will impose fines to those caught behaving irresponsibly on balconies or practising ‘balconing’.”

The advice is to look out for friends and family. You should avoid doing anything risky and try to ensure that the people you are with don’t do anything to risk their lives either.