If our pages for Who do you want to speak to? and What would you like to know? haven't answered your question, we hope you'll find what you're looking here - in our Frequently Asked Questions.
If you have a question specifically about MultiCar Insurance, please choose MultiCar FAQs.
You can find out more about your car insurance policy at See your policy documents.
If our FAQs don't answer your question you can call our Customer Services on 0871 882 8282. Calls to 0871 numbers are charged at 8p per minute plus network extras.
Can I get cover immediately?
Yes. Just click on Get a quote for MultiCar or Single-Car Insurance and once you've completed the process, cover can start immediately. Or you can call for a MultiCar quote on 0844 848 4316 or a Single-Car quote on 0844 543 4416.
Opening hours: Mon - Fri 8am - 11pm, Sat 9am - 8pm, Sun 10am - 8pm.
Calls to 0844 numbers will be charged at 5p per minute from BT Landlines. Calls from mobiles and other networks may vary.
How can I pay?
You can pay in full by Visa, Mastercard, American Express, Switch/Maestro, Electron, Solo or Delta. And for most policies, you can also pay monthly by Direct Debit. Please call our Sales Department on 0844 543 4416 to check this is available for your policy.
You'll need to use the same payment method for all of the cars on your MultiCar policy.Calls to 0844 numbers will be charged at 5p per minute from BT Landlines. Calls from mobiles and other networks may vary.
Are my details safe over the internet?
We use industry standard Secure Socket Layer (SSL) 128 bit encryption technology to keep your personal information as secure as possible.
Am I insured to drive someone else's car?
Please check Section 5 of your current Certificate of Motor Insurance to see if you have this cover. Alternatively, you can call our Customer Services Department on 0871 882 0000 (calls to 0871 numbers are charged at 8p per minute plus network extras).
How do I make a claim?
Our Make a claim page will show you the right number to call for your Admiral policy. Or you can call our Claims Department on 0844 543 4400 and we'll send you a Claim Report Form.
We're open Mon - Fri 8am - 9pm, Sat 9am - 5pm, Sun 10am - 4pm.
Calls to 0844 numbers will be charged at 5p per minute from BT Landlines. Calls from mobiles and other networks may vary.
How do I get my car repaired?
If you need emergency assistance to move a car after an accident, our Roadside Emergency Helpline (0800 600 840) is open 24 hours a day, 365 days a year. Qualified staff can arrange for your car to be towed to a safe place. They can also pass on a message and book overnight accommodation.
However, if you need a tow because of a breakdown, you'll have to pay the recovery charges, unless you're covered by our Breakdown Service. Call 0871 882 0000 for details on how to join our Breakdown Service. Calls to 0871 numbers are charged at 8p per minute plus network extras.
What if my car or circumstances change?
Please make sure tell us straight away about any changes to your circumstances, otherwise your policy could be invalid. Just call us on 0871 882 0000 and we'll tell you if you'll get a refund or need to pay more.
If you're not sure whether you need to tell us about a change, you should call us and check.
Calls to 0871 numbers are charged at 8p per minute plus network extras.
What is a No Claims Bonus?
Every year you drive without making a claim or having a claim upheld against you, earns you a discount off your renewal premium. Your No Claims Bonus builds up to a maximum of 5 years.
What is an excess?
An excess is the amount you must pay in the event of any claim, regardless of who's to blame for the incident. The excess will vary depending on the car that is covered, the age and experience of the drivers on your policy and if you have opted to take protected or guaranteed No Claims Bonus protection. Details of your policy excess can be found on the reverse of your Policy Schedule.
Am I insured to drive abroad?
Your policy covers you as described in your current Certificate of Motor Insurance for events occurring in:
The car is also covered while being transported by air, sea or rail between these countries.
Your policy automatically includes a FREE International Motor Insurance Certificate (on the back of your current Certificate of Motor Insurance) for a maximum of 30 consecutive days in any one trip, and up to a maximum of 90 days in a year.
The International Motor Insurance Certificate is only valid for the above named countries. You don't need to call us if you are taking your car to any of these countries, but you do need to take your Certificate of Motor Insurance.
If you want to drive in any country not in the list above, please call us and we may be able to issue you with a Green Card, which you'll need to take together with your Certificate of Motor Insurance. Please note, the authorities in these countries will not accept photocopies of Green Cards as evidence of minimum insurance.
If you do need a Green Card, please contact us as soon as possible to allow plenty of time for your Green Card to arrive in the post.
If you need to travel to Andorra please call us on 0871 882 0000 (calls to 0871 numbers are charged at 8p per minute plus network extras).
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